JOB SUMMARY
Rest Sure Insurance Agencies Ltd. seeks a detail-oriented, structured, and driven Insurance Administration Officer to oversee the agency’s operational and administrative workflows. The ideal candidate will serve as the foundation of our back-office operations, guaranteeing efficient policy management, precise underwriting documentation, meticulous client record-keeping, and expedited claims processing. Beyond core administrative responsibilities, the officer will contribute to the agency’s digital infrastructure by enhancing customer onboarding processes, monitoring online lead generation, and strengthening digital brand visibility to drive business expansion.
Oversee and execute key duties and responsibilities essential to the role, ensuring alignment with organizational objectives and operational standards. Provide leadership in managing core functions, while maintaining accountability for performance outcomes and adherence to established protocols. Collaborate with cross-functional teams to streamline processes, address challenges, and drive continuous improvement. Facilitate the development and implementation of strategic initiatives to enhance efficiency and productivity. Monitor progress through regular evaluations, adjusting strategies as necessary to meet evolving business demands.
Policy Administration & Workflow: Develop, evaluate, and execute insurance applications, endorsements, and policy documents across diverse product lines, guaranteeing meticulous structural precision.
Client Servicing & Account Care: Oversee client portfolios with precision and professionalism, delivering prompt responses to inquiries about premium quotes, coverage terms, account-related matters, and renewal arrangements.
As the primary liaison with collaborating insurance underwriters, you will facilitate seamless risk assessment, document submission, and prompt policy finalization.
Responsibilities include receiving insurance claims notices in an organized manner, assisting clients with document preparation, submitting claims to underwriters, and diligently monitoring progress to facilitate timely settlements.
Database Integrity & Reporting: You will ensure the meticulous organization, security, and precision of both digital and physical client documentation. Additionally, you will systematically compile and produce recurring reports on production data, performance metrics, and operational capacity for comprehensive analysis.
Support the implementation of digital marketing initiatives across social media and online platforms, while overseeing online customer interaction metrics and digital lead acquisition. Additionally, maintain and oversee web-based client communication portals to ensure seamless engagement and response management.
Compliance Controls: Maintain strict alignment of all administrative processes with established internal standard operating procedures and the legal frameworks mandated by local insurance regulatory authorities to ensure full compliance and operational integrity.
Bachelor’s degree in a related field or equivalent experience is required. Minimum of three years of relevant work experience is necessary. Proficiency in Microsoft Office Suite and familiarity with project management software are essential. Strong analytical and problem-solving skills are a must. Excellent communication and organizational abilities are crucial for success in this role. Ability to work independently and collaboratively in a team environment is important. Knowledge of industry regulations and standards is beneficial.
A relevant academic background includes either a Diploma or Bachelor’s Degree in Insurance, Business Administration, Finance, Project Management, or a closely related field within the commercial sector.
A Professional Certification, specifically the Certificate of Proficiency (COP) qualification, is considered a significant competitive edge and is highly advantageous to possess.
Professionals should possess at least one year of specialized experience in back-office insurance operations, administrative support, underwriting assistance, or financial services portfolio management.
Proficient in leveraging the Microsoft Office suite, including Word and Excel, with hands-on experience in digital business platforms, content delivery tracking, and lead management systems. Demonstrates exceptional communication skills, meticulous attention to detail, and the capacity to operate autonomously with minimal supervision.
We are seeking a professional who possesses strong competency in key areas, including strategic planning, problem-solving, and effective communication. The ideal candidate will have a proven track record of leadership and the ability to drive results in a fast-paced environment. Our organization offers a comprehensive benefits package that includes competitive compensation, health and wellness programs, retirement savings options, and professional development opportunities. Additionally, employees enjoy a supportive work culture, flexible scheduling, and generous paid time off to maintain a healthy work-life balance.
Core Competencies include unwavering integrity, adherence to professional documentation standards, strong analytical problem-solving abilities, and precise time-management skills.
Benefits & Perks: The position offers a fixed gross monthly salary of KES 25,000, supplemented by a highly competitive, uncapped commission structure that is payable upon the successful closure or sourcing of new business lines.
Provides extensive industry insight alongside well-defined career advancement pathways leading to targeted leadership roles.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
