Our client, a prominent telecommunications provider, is seeking a Field Operations Engineer specializing in Fiber.
We are seeking a motivated professional to join our team in this pivotal role, where you will play a critical part in [specific function, e.g., “driving operational efficiency” or “supporting cross-functional collaboration”]. Your primary responsibility will be to [key task, e.g., “develop and implement strategic initiatives” or “ensure compliance with regulatory standards”], while collaborating closely with stakeholders to [outcome, e.g., “achieve organizational objectives” or “enhance team performance”]. The ideal candidate will possess [required skills/experience, e.g., “a proven track record in project management” or “expertise in [specific tool/field]”], along with strong analytical and communication abilities. This position demands meticulous attention to detail and the capacity to thrive in a dynamic, fast-paced environment. Additionally, you will be expected to [specific duty, e.g., “mentor junior team members” or “report progress to senior leadership”], ensuring alignment with overarching business goals.
Perform all routine, corrective, and root cause analysis maintenance activities, as well as network quality initiatives, for the fiber optic network.
Oversee and execute a range of critical tasks essential to the role, ensuring alignment with organizational objectives. Drive key initiatives by managing projects from inception to completion, collaborating with cross-functional teams to achieve measurable outcomes. Develop and maintain comprehensive strategies to optimize efficiency, productivity, and performance across departmental functions. Serve as a primary point of contact for stakeholders, fostering strong relationships through clear communication and proactive problem-solving. Monitor progress through detailed reporting, analyzing data to identify trends, risks, and opportunities for continual improvement. Ensure compliance with industry regulations, company policies, and best practices to uphold operational integrity and accountability.
Evaluates, tests, and repairs outdated or defective fiber network infrastructure while also conducting scheduled preventive maintenance tasks, which include Optical cable, Closure kits, Ducts, and Manholes.
Produce sensor indicators and conduct thorough inspections to verify the integrity of fiber optic systems, thereby preventing faults that may compromise operational stability.
Performs routine examinations of the designated system and rectifies any identified deficiencies.
Prepare and maintain comprehensive system records and detailed system diagrams. Conduct fiber optic maintenance tasks such as analyzing points of failure or link disruptions, performing splicing operations, ensuring core alignment, and validating splice quality with the appropriate tools and techniques.
Principal Outputs
Consistently meet or exceed established performance key performance indicators (KPIs) to drive operational excellence and ensure alignment with organizational objectives.
Ensure that the fiber segment maintains an operational availability rate of 98%.
The team will successfully complete 80% of all assigned tasks within the specified Service Level Agreement (SLA) timeframe.
Ensure fiber splices achieve a quality slope of less than 0.25 dB/km within each segment.
Seeking candidates with a strong academic background and relevant professional experience to fulfill the role effectively. Ideal applicants will possess a degree in a related field, complemented by hands-on experience in the industry. Additionally, a proven track record of achieving measurable results in prior positions is highly desirable. Proficiency in key technical skills and the ability to adapt to evolving business needs are essential requirements for this opportunity.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering—or an equivalent discipline—is required.
Individuals should possess expertise in fiber optic technology, encompassing both theoretical understanding and practical application. Proficiency in this specialized field is essential, covering installation, maintenance, and troubleshooting of fiber optic systems.
Obtained a Higher Diploma in Electrical and Electronics Engineering.
Individuals must possess certification in fiber technology, demonstrating proficiency in the specialized field.
Experience
With a minimum of two years of hands-on experience in fiber maintenance, candidates should demonstrate proficiency in diagnosing, repairing, and maintaining fiber-optic systems to ensure optimal performance.
Accomplished in evaluating market trends, conducting thorough root cause analysis, and pinpointing critical challenges to implement effective measures that enhance network and service reliability and performance.
Competencies encompass a range of essential skills and attributes, including strong analytical and problem-solving abilities, proficiency in data analysis and interpretation, and exceptional communication and interpersonal skills. The ideal candidate will demonstrate leadership qualities, adaptability in dynamic environments, and a commitment to continuous learning and professional development. Experience with project management, strategic planning, and stakeholder engagement is highly valued. Additionally, the role requires a keen eye for detail, the capacity to work collaboratively in cross-functional teams, and a results-driven mindset to achieve organizational objectives.
Technical Competencies
Proficient in using advanced software tools and systems relevant to the role. Demonstrates a strong understanding of technical principles and methodologies. Ability to troubleshoot complex issues and implement effective solutions. Familiarity with industry standards and best practices is essential. Experience with data analysis, programming languages, or specialized equipment may be required depending on the position. Maintains up-to-date knowledge of technological advancements and applies them to enhance operational efficiency. Collaborates with cross-functional teams to ensure seamless integration of technical solutions.
Maintaining and servicing fiber optic systems requires specialized tools and methodologies to ensure optimal performance and reliability. This role demands expertise in the latest fiber optic maintenance practices, including proper handling, testing, and troubleshooting of optical networks. Candidates must be proficient in using advanced diagnostic equipment, such as optical time-domain reflectometers (Others) and power meters, to identify and resolve signal integrity issues. Familiarity with industry standards, including those set by the Telecommunications Industry Association (TIA) and International Electrotechnical Commission (IEC), is essential for maintaining compliance and high-quality network operations. Strong analytical skills and meticulous attention to detail are critical for diagnosing complex problems and executing precise repairs.
Microsoft Office proficiency is required, encompassing a comprehensive grasp of Word, Excel, PowerPoint, and Outlook. Candidates must demonstrate advanced skills in document creation, data analysis, presentation design, and email management, with a keen ability to leverage these tools for efficient workflow optimization. Familiarity with Office 365 and cloud-based collaboration features is highly advantageous. The ideal candidate will exhibit strong problem-solving capabilities and adaptability when utilizing Office applications in dynamic work environments.
We prioritize customer satisfaction and consistently strive to meet and exceed their expectations through responsive service and dedicated support. This entails actively listening to feedback, addressing inquiries promptly, and delivering tailored solutions to meet individual needs. Strong interpersonal skills are essential to build rapport and foster trust with clients. Additionally, a commitment to understanding and anticipating customer requirements is crucial for achieving long-term success in this role.
The role requires exceptional planning and organizational skills to effectively manage tasks, resources, and timelines. This includes developing structured approaches to coordinate projects, ensuring deadlines are met, and maintaining clear documentation. Strong attention to detail is essential to prioritize responsibilities and streamline workflows, while adaptability is needed to adjust plans as priorities shift. Collaboration with team members is also necessary to align objectives and optimize productivity.
Proficiently diagnoses and resolves technical issues by systematically identifying root causes and implementing effective solutions to restore optimal system functionality. Analyzes error logs, performance metrics, and user reports to isolate problems, then applies diagnostic tools and methodologies to determine probable causes. Develops and executes corrective actions, including configuration adjustments, software updates, or hardware replacements, as necessary. Documents solutions, outcomes, and recurring issues to maintain a knowledge base for future reference and team collaboration. Ensures minimal disruption to operations by prioritizing critical issues and coordinating with relevant stakeholders to restore services promptly.
Capable of performing duties at elevated levels, in enclosed areas, and under varied weather conditions, with certification for height work.
Demonstrates proficiency in key functional areas relevant to the role, ensuring alignment with organizational objectives and operational standards. Applies specialized knowledge and skills to execute tasks effectively, maintaining high performance levels in core responsibilities. Leverages expertise to identify opportunities for process improvement, drive efficiency, and contribute to strategic decision-making. Collaborates across departments to integrate functional best practices, fostering a cohesive and results-driven work environment. Remains adaptable to evolving industry trends and organizational needs, continuously enhancing competencies to meet dynamic challenges.
Collaborate effectively with colleagues across various departments to achieve shared objectives, fostering a cohesive and inclusive work environment. Engage in open communication, actively listen to diverse perspectives, and contribute constructively to team discussions. Demonstrate reliability, accountability, and a willingness to support team members to enhance overall productivity and morale. Adapt to changing priorities and maintain flexibility to meet collective goals while upholding professional standards.
Actively fosters a collaborative workplace culture where team members engage constructively with one another and uphold shared accountability. Teams maintain exceptional performance levels by consistently reassessing goals and priorities.
Innovation
Seeks to pioneer innovative strategies and frameworks aimed at addressing existing and emerging challenges. Fosters an organizational culture where creativity and fresh perspectives are not just encouraged but actively sought from all employees to drive sustained performance improvements and unlock new avenues for business growth.
Managing risks involves identifying, assessing, and mitigating potential threats to ensure project and organizational success. This critical responsibility requires a strong understanding of risk analysis methodologies, compliance standards, and industry-specific regulations. Professionals in this role must develop and implement risk management strategies, monitor emerging risks, and ensure timely responses to minimize disruptions. Excellent analytical skills, attention to detail, and the ability to communicate complex risks effectively to stakeholders are essential. Experience with risk assessment tools and frameworks, as well as a proactive approach to problem-solving, are highly valued in this position.
After evaluating calculated risks in light of organizational and stakeholder considerations, the role involves pinpointing potential areas of risk and developing contingency plans to address any unforeseen events. Additionally, the position is responsible for fostering an environment that encourages others to pursue innovative business opportunities.
Analytical thinking involves the ability to systematically gather, interpret, and evaluate information to derive logical conclusions and make well-informed decisions. This skill requires attention to detail, the capacity to identify patterns and relationships within data, and the ability to apply structured reasoning to solve complex problems. Professionals with strong analytical thinking demonstrate proficiency in breaking down intricate issues into manageable components, assessing potential solutions, and selecting the most effective course of action based on evidence and objective criteria. It encompasses critical evaluation of assumptions, hypotheses, and outcomes to ensure accuracy and reliability in decision-making processes.
To discern patterns or relationships between seemingly unrelated scenarios and uncover critical or fundamental challenges within intricate contexts, leveraging innovative, abstract, or inductive reasoning approaches is essential.
Qualified candidates meeting the specified criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV, along with a daytime contact number, via email to jobs1@hcsaffiliatesgroup.com. The subject line should clearly state “Field Operations Engineer – Fiber,” and applicants must specify their preferred work location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
