Our client, a premier telecommunications provider, is in search of a skilled Sectional IP Network Engineer to join their team. This role demands a comprehensive understanding of IP networking principles and the ability to design, implement, and maintain robust network solutions. The ideal candidate will possess extensive experience in IP routing and switching, network security, and troubleshooting complex network issues. Proficiency in network protocols, such as BGP, OSPF, and MPLS, is essential, along with hands-on experience with network hardware from leading vendors. Additionally, the candidate should demonstrate strong problem-solving abilities and excellent communication skills to collaborate effectively with cross-functional teams.
Job summary/ Job purpose/ Role Intent:
The Sectional IP Network Engineer–Field will ensure MAN network availability and customer uptime KPIs by performing on-site power-related maintenance for assigned MAN nodes, maintaining service quality and continuity in alignment with company KPIs while adhering to budgeted costs. Additionally, the role involves conducting Feasibility & Implementation assessments and managing billing-related disconnections and reconnections of ISDN and PSTN circuits at the MAN level.
Key duties involve leading cross-functional teams to execute strategic initiatives, ensuring alignment with organizational objectives while fostering collaboration across departments. Accountability extends to delivering measurable results through meticulous project oversight, adherence to timelines, and resource optimization to maximize efficiency. Responsibilities also include identifying growth opportunities, mitigating risks, and implementing innovative solutions to enhance operational performance and stakeholder satisfaction. Additionally, the role demands maintaining transparent communication with senior leadership, providing data-driven insights to inform decision-making, and upholding compliance with industry standards and regulatory requirements.
Ensure consistent MAN availability by proactively maintaining the power supply of the nodes.
Promptly address and resolve MAN and Switch power-related faults assigned to you while ensuring adherence to Service Level Agreements.
Key updates are facilitated throughout the restoration journey to guarantee the customer receives comprehensive and timely information.
Conduct feasibility assessments, implement ISDN and PSTN circuits, and manage their disconnection and reconnection processes.
Comprehensive customer setup documentation is required to ensure seamless onboarding and operational clarity. This includes detailed instructions, configuration steps, and troubleshooting guidelines tailored to user needs. Accuracy and accessibility are essential to facilitate efficient adoption and minimize support inquiries.
Ensure a secure work environment by adhering to HSE protocols, engineering standards, established procedures, and applicable legal regulations.
Monitor individual performance metrics and propose strategic initiatives aimed at continuous improvement.
Oversee and maintain accurate records of network expenditures, ensuring alignment with Finance department guidelines and objectives.
Performs additional responsibilities as may be assigned or delegated by the line manager.
Principal Outputs for this role
Adhere to the designated monthly fuel allocation to ensure efficient resource utilization.
Monthly, submit Street MAN power meter readings to the finance department by the 20th of each month.
The Nairobi Means achieved an exceptional average MAN availability of 99.65% throughout the year, demonstrating a strong commitment to operational reliability and service excellence.
Ninety percent of Nairobi’s Medium and Small Area Networks (Means) must consistently meet their Power targets.
Ninety percent of all Nairobi Metropolitan Service Area Networks (Means) achieve a Power score exceeding ninety percent.
Upon receipt of payment, disconnected lines must be restored within a two-hour timeframe for at least 80% of cases.
Customer service level agreement (SLA) compliance requires that 80% of all provisioning and cessation cases assigned be resolved within a 24-hour timeframe.
Ensuring that at least 80% of reported faults are resolved within a four-hour timeframe.
Performing routine maintenance on all MAN nodes on a quarterly basis, you will assess and report the power autonomy status for each node while also providing recommendations to enhance their reliability and performance.
Ensure all allocated Feasibility tickets are addressed and resolved within a 24-hour timeframe.
The role requires a solid academic foundation and relevant professional experience. Candidates must possess the necessary educational credentials and practical expertise to excel in the position. Essential qualifications include a degree in a related field and demonstrated professional achievements.
A relevant Bachelor’s degree or a Higher Diploma in Telecommunications, accompanied by specialized training in technology or engineering, is required.
Demonstrated expertise in utilizing Microsoft Office Suite applications is required.
Possession of a valid Kenyan driving license is required.
Positions requiring prior experience in the field are preferred. Candidates must demonstrate relevant professional background through hands-on work, internships, or equivalent practical exposure. Familiarity with industry-standard tools, methodologies, and best practices is highly advantageous. Strong problem-solving abilities and a track record of delivering measurable results in similar roles will be prioritized during the evaluation process.
Proven track record with 3 to 5 years of experience in the telecommunications sector, specifically within the Welkom industry.
Strong organizational abilities are essential, along with a minimum of one to two years of hands-on technical experience within a prominent national network.
Demonstrates strong organizational skills in effectively planning and prioritizing both individual responsibilities and the collective workload of the team.
Maintains composure and clarity in high-pressure situations, ensuring effective decision-making and problem resolution even under significant stress.
Demonstrates strong interpersonal skills and collaborates effectively with colleagues to achieve shared objectives.
We strive for ongoing enhancement and operational excellence through systematic and iterative improvements. This involves regularly assessing processes, identifying areas for optimization, and implementing innovative solutions to drive efficiency, quality, and performance. By fostering a culture of continuous learning and adaptability, we ensure sustained growth and competitive advantage in our dynamic business environment.
A broad and deep level of expertise is required.
Self-motivated.
Skilled in effectively managing multiple priorities while maintaining a strong focus on delivering exceptional results. Possesses a proven ability to collaborate across diverse teams and stakeholders, fostering clear communication and alignment. Demonstrates expertise in [specific skill 1], [specific skill 2], and [specific skill 3], ensuring high standards of efficiency and accuracy. Exhibits adaptability in dynamic environments, with a commitment to continuous learning and professional development. Adept at problem-solving and decision-making, utilizing analytical thinking to drive innovative solutions. Strong organizational and time-management capabilities enable the successful execution of complex tasks and projects.
Technical Competencies
Requires practical expertise in the installation and upkeep of power equipment.
Proficient in SIP protocols and possesses hands-on experience collaborating with SIP service providers.
Requires proven expertise in routing and switching, demonstrated through practical experience in configuring routers and switches from multiple vendors.
Seeking candidates with Cisco certifications or equivalent IP Network credentials.
We seek a candidate with a robust background in functional competencies, including expertise in process improvement, systems analysis, and cross-functional collaboration. The ideal applicant will demonstrate proficiency in identifying inefficiencies, implementing strategic solutions, and driving measurable outcomes to enhance operational performance. Strong analytical skills, attention to detail, and the ability to translate complex data into actionable insights are essential for this role. Additionally, the position requires experience in project management, stakeholder engagement, and continuous improvement methodologies to ensure sustainable growth and innovation within the organization.
We collaborate closely with colleagues across various departments to achieve shared objectives, fostering an environment of mutual support and collective success. Our work relies on open communication, adaptability, and a commitment to leveraging each team member’s strengths to deliver outstanding results. By aligning our efforts with organizational goals, we ensure seamless project execution and continuous improvement in our workflows. Strong interpersonal skills and a proactive approach are essential to thrive in this dynamic, team-driven setting.
Actively fosters a collaborative work environment where colleagues engage in cooperative efforts and share collective accountability. Teams sustain high performance standards by regularly reassessing objectives and priorities.
At the heart of our mission lies a dedication to pioneering advancements that redefine industry standards. We seek individuals who thrive in dynamic, forward-thinking environments and are eager to challenge conventional approaches to problem-solving. The ideal candidate will possess a track record of transforming ideas into tangible solutions, coupled with a passion for continuous improvement and creative risk-taking.
Eager to pioneer innovative strategies and frameworks for addressing existing and emerging challenges, fostering a dynamic environment where fresh perspectives are not only embraced but actively encouraged across the organization to drive continuous improvement and spur new business opportunities.
Mitigating risks is a core responsibility, requiring proactive identification and assessment of potential threats to operations, projects, or organizational objectives. This role demands a keen analytical mindset to evaluate vulnerabilities, analyze their potential impact, and develop mitigation strategies to minimize exposure. Collaboration with cross-functional teams is essential to ensure risks are addressed comprehensively, aligning with compliance standards and strategic goals. Strong communication skills are necessary to document findings clearly, present risk assessments to stakeholders, and implement corrective actions where needed. Additionally, staying updated on industry trends and regulatory changes is critical to adapt risk management practices effectively.
Review and assess calculated risks while carefully evaluating potential organizational and stakeholder concerns; proactively identify areas of risk and develop comprehensive contingency plans to address any unforeseen events; foster an environment that motivates others to pursue innovative business opportunities.
Analytical thinking involves the capacity to systematically and logically assess information, identify key patterns, and derive well-founded conclusions from complex data. Professionals in this role must possess a strong aptitude for problem-solving, the ability to interpret intricate datasets, and proficiency in applying structured methodologies to inform strategic decisions. Key responsibilities include evaluating multifaceted issues, devising data-driven solutions, and communicating insights effectively to stakeholders to support informed business actions.
The role requires the ability to discern patterns and relationships across disparate scenarios, even when such connections are not immediately evident, and to pinpoint critical or fundamental challenges within intricate circumstances. This involves employing innovative, abstract, or inductive reasoning strategies to derive meaningful insights.
Qualified candidates who fulfill the specified criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line should clearly state “Sectional IP Network Engineer – Nairobi or Central Region.” Additionally, applicants must specify their preferred work location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
3 - 5 years
