Job Purpose:
We’re expanding our team and looking for a proactive Account Manager to establish and nurture enduring client relationships. This position requires collaboration with key business stakeholders, identifying client needs, and acting as the main liaison. You will partner with customers and internal teams across functions to guarantee the prompt and effective execution of solutions, enhancing customer satisfaction, loyalty, and revenue growth.
Oversee the execution of primary duties and ensure alignment with organizational objectives. Lead initiatives to drive efficiency and productivity while maintaining high standards of quality. Collaborate across departments to streamline workflows and enhance cross-functional synergy. Monitor performance metrics to identify areas for improvement and implement corrective actions as needed. Foster a culture of accountability and continuous development among team members. Serve as a key liaison between leadership and operational teams to facilitate clear communication and strategic alignment.
We cultivate and maintain strong, productive relationships with clients to ensure their needs are met and expectations exceeded. This involves regular communication, addressing inquiries promptly, and proactively identifying opportunities to enhance their experience. Our approach emphasizes trust, transparency, and collaboration to foster long-term partnerships. Additionally, we gather and analyze client feedback to refine our services and drive continuous improvement. Strong interpersonal skills, problem-solving abilities, and a customer-centric mindset are essential for success in this role.
Ensure strict adherence to the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract, fulfilling all stipulated obligations and performance benchmarks as expected.
Ensure all contracted staff members’ contracts are renewed promptly and in accordance with established deadlines.
Ensure all contracted staff at the client organization utilize their leave entitlements within the designated contract periods.
Responsibilities include administering and updating an electronic database to maintain comprehensive records of all contracted staff associated with your account.
Ensure that all employees assigned to your account maintain up-to-date personal files containing all required documentation, with systematic updates reflected in the relevant systems on a consistent basis.
Prepare and establish schedules while assigning due dates for performance evaluations.
Continuously assess staff performance, providing guidance and mentorship to ensure consistently high-quality outcomes.
Liaise with external parties as delegated by the Managing Director, ensuring adherence to established protocols and authorization protocols.
Responsible for overseeing and executing all aspects of payroll processing, this role ensures accurate and timely compensation for employees while maintaining compliance with relevant regulations. Duties include calculating wages, deductions, and taxes, as well as generating and distributing paychecks or direct deposits. Additionally, the position involves maintaining precise payroll records, addressing employee inquiries regarding payroll discrepancies, and collaborating with HR and finance teams to reconcile payroll data. Proficiency in payroll software and strong attention to detail are essential requirements for success in this position.
Ensure prompt follow-up regarding PIN, NSSF, and NAIF registration for all contracted staff within your assigned portfolio.
You will be responsible for managing an electronic database containing all records of contracted staff associated with your account.
Maintain productive collaboration with various departments, such as Human Resources and Accounts, to address employee relations matters, oversee payroll processes, and resolve issues linked to fee note preparation.
Ensure timely delivery of invoices and purchase orders, followed by proactive payment follow-up.
Notify management of all client recruitment requests and guarantee timely filling of vacant positions.
To meet the monthly payroll processing deadlines, compile and finalize a comprehensive payroll list for all employees assigned to the designated accounts by the 15th of each month.
Employee Relations/Welfare responsibilities include fostering a positive and supportive work environment, addressing employee concerns, and ensuring adherence to company policies and labor regulations. The role entails mediating workplace conflicts, conducting investigations into grievances, and promoting employee well-being through initiatives such as wellness programs and work-life balance policies. Candidates must possess strong interpersonal and communication skills, the ability to handle sensitive matters with discretion, and a thorough understanding of employment laws. A background in human resources, psychology, or a related field is preferred, along with experience in conflict resolution and stakeholder management. The position requires a proactive approach to identifying and mitigating potential issues while maintaining confidentiality and professionalism at all times.
Monthly, the Chair organizes and leads contracted staff meetings at the station, subsequently providing management with detailed updates on the discussions and outcomes.
Address any staff complaints submitted to you with diligence and professionalism.
Develop and execute human resource management policies and procedures to ensure organizational compliance and efficiency.
Offer strategic guidance and suggestions regarding disciplinary measures to ensure fair and consistent application of policies.
Ensure a safe and compliant work environment by mitigating hazards and enforcing safety protocols at all times.
Arrange and manage staff meetings by establishing schedules and coordinating logistics.
Address employee concerns and disputes in accordance with established company guidelines and procedures.
We cultivate enduring client connections and ensure high levels of satisfaction through proactive engagement and personalized service delivery. This role focuses on nurturing long-term relationships, addressing client needs promptly, and implementing strategies to enhance retention and loyalty.
We introduce innovative products and services while strengthening our existing partnerships to foster continued collaboration and growth.
Collaborate effectively with technical personnel and internal stakeholders to ensure customer requirements are fulfilled.
Conduct and engage in debriefing sessions for both internal and external clients.
We are seeking a seasoned professional to oversee and enhance our organization’s risk management framework. The ideal candidate will identify, assess, and mitigate potential risks across operational, financial, and strategic domains to safeguard business continuity and ensure compliance with regulatory standards. Key responsibilities include developing risk assessment methodologies, implementing robust monitoring systems, and providing strategic guidance to senior leadership on risk mitigation strategies. The role demands strong analytical skills, proficiency in risk management frameworks, and the ability to communicate complex risk scenarios effectively. A minimum of five years of experience in risk management, along with relevant certifications (e.g., FRM, CRM, or PMP), is essential. Prior experience in [industry, if specified] is preferred but not mandatory.
Identify and systematically record potential risks and loss exposures for SLMC and its clients, with particular emphasis on ensuring compliance with Personal Protective Equipment (PPE) regulations and maintaining a safe work environment.
Identify, monitor, and coach staff exhibiting high-risk behaviors or reputational concerns, providing timely reports on their progress and development.
Safeguard the integrity and interests of both SLMC and its clients by mitigating potential losses.
You are responsible for adhering to established procedures, participating in risk control meetings, and offering training recommendations when necessary.
Performs various duties as directed by management from time to time.
Track and measure progress against established benchmarks to evaluate performance effectiveness and operational efficiency. Analyze data regularly to identify trends, discrepancies, or opportunities for enhancement, ensuring alignment with strategic objectives. Utilize quantifiable metrics to assess productivity, quality, and goal attainment, providing actionable insights to stakeholders for informed decision-making and continuous improvement initiatives.
Payroll submissions must be completed and submitted by the 15th of each month without exception.
Maintains a documented record of monthly meetings conducted with staff members.
Ensuring strict adherence to leave attendance policies is essential.
The timeframe for addressing and resolving staff complaints is a critical performance metric, ensuring that issues are addressed promptly and effectively to maintain a productive work environment.
Maintains comprehensive documentation of all staff meeting proceedings.
Responsibilities include addressing and resolving customer complaints in a timely and professional manner. This role requires strong interpersonal skills to effectively communicate with customers and understand their concerns. Additionally, the position demands the ability to analyze issues, identify root causes, and implement appropriate solutions to ensure customer satisfaction. Candidates must demonstrate patience, empathy, and a commitment to maintaining positive customer relationships.
Business development and innovation are essential for driving growth and maintaining a competitive edge. This role requires a strategic mindset to identify and capitalize on new opportunities, expand market reach, and foster partnerships. Responsibilities include analyzing market trends, developing innovative strategies, and implementing initiatives that enhance revenue streams and customer engagement. The ideal candidate will possess strong analytical, communication, and negotiation skills, along with a proven track record in business expansion and creative problem-solving.
Compliance and Risk Management professionals ensure adherence to regulatory standards and mitigate potential risks within the organization. They develop and implement policies and procedures to maintain compliance with applicable laws and industry regulations. Additionally, they identify, assess, and monitor risks across various operational areas, implementing strategies to minimize exposure and enhance resilience. These professionals conduct regular audits and reviews to evaluate the effectiveness of risk management frameworks, while also investigating and addressing any compliance breaches or risk incidents. Strong analytical skills, attention to detail, and a deep understanding of regulatory requirements are essential for success in this role.
Monthly distribution of employee payslips is conducted as part of standard payroll procedures.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field required; advanced degree preferred.
• Minimum of 5 years of professional experience in software development, with expertise in full-stack development.
• Proficiency in programming languages such as Java, Python, or JavaScript, along with frameworks like Angular, React, or Node.js.
• Strong understanding of databases (e.g., SQL, NoSQL) and cloud platforms (e.g., AWS, Azure).
• Experience with Agile/Scrum methodologies and version control systems (e.g., Git).
• Excellent problem-solving abilities and a commitment to continuous learning in emerging technologies.
• Strong communication and collaboration skills to work effectively in cross-functional teams.
• Experience in designing and implementing scalable solutions and optimizing system performance.
A degree in Business with a specialization in Human Resources or a related diploma, combined with at least two years of experience in a leadership capacity, is required.
Skilled in developing and implementing tailored solutions that directly address and fulfill client requirements and objectives.
Proven ability to listen attentively, negotiate effectively, and deliver compelling presentations.
Demonstrated expertise in overseeing several concurrent projects with meticulous precision and accuracy.
Proficient in both spoken and written communication with clarity and precision.
Submit your CV to talentsourcing@sheerlogicltd.com by June 10, 2026, ensuring the job title is included in the subject line of your email.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
