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Home Jobs Nairobi Institutional Business Operations Senior Manager

Institutional Business Operations Senior Manager

Britam  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 15 June 2026
Posted June 6, 2026

The objective of this role is to oversee and execute key responsibilities that contribute to the organization’s success, ensuring alignment with strategic goals while maintaining high standards of performance and efficiency. This position requires a candidate with proven expertise, the ability to collaborate effectively across teams, and a commitment to delivering measurable results in a dynamic and fast-paced environment. Additionally, the role demands strong problem-solving skills, adaptability to evolving priorities, and a dedication to fostering innovation and continuous improvement within the team.

As the Portfolio Administrator, you will oversee the valuation, reporting, and performance measurement of Unit Trust Funds, Wealth Management Funds, Retail Pension Funds, and Discretionary Client portfolios within Brit am Asset Managers. Your role will involve ensuring accurate and timely administration of these portfolios, maintaining compliance with relevant regulations, and providing insightful performance analysis to stakeholders.

Oversee a range of critical duties, including managing daily operations, coordinating team efforts, and ensuring seamless workflow efficiency. Develop and implement strategic initiatives to enhance productivity and meet organizational objectives. Conduct regular performance evaluations to assess team and individual progress, providing constructive feedback and support as needed. Collaborate with cross-functional departments to align goals and foster a cohesive working environment. Maintain high standards of quality and compliance with established policies and procedures.

Portfolio administration and valuation support services encompass a comprehensive range of responsibilities aimed at ensuring accurate and efficient management of investment portfolios. This role involves meticulous oversight of portfolio holdings, precise valuation of assets, and thorough reconciliation of client accounts. Key duties include maintaining detailed records, generating accurate reports, and resolving discrepancies to uphold compliance with regulatory standards and client agreements. Additionally, the position requires close collaboration with asset managers, auditors, and other stakeholders to streamline processes and enhance operational efficiency. Strong analytical skills, attention to detail, and proficiency in financial software are essential to succeed in this role.

Review and process portfolio income entries, ensuring accuracy and timeliness while assisting with valuation-related initiatives.

Conduct daily assessments of valuation, pricing, amortization, revaluation, and impairment for a diverse portfolio of securities, including equities, fixed income instruments, indices, and foreign exchange (FX) assets.

Perform validation checks to verify the accuracy, completeness, and integrity of fund pricing processes.

Oversee the precision of portfolio administration functions and end-of-day valuation results, maintaining strict accuracy throughout all processes.

Performs reconciliation duties for both cash and custody accounts.

Conduct daily reconciliations of cash and investment balances to ensure alignment between custodian statements and internal fund accounting records.

Conduct thorough reviews to promptly identify, address, and elevate any discrepancies in reconciliations for resolution.

Monthly reconciliations of asset holdings between custodians (banks) and fund managers must be performed.

Oversee the precision of cash positions, investment balances, and settlement operations to ensure alignment with established standards and regulatory requirements.

Transaction management and regulatory compliance oversight constitute primary responsibilities for this role, ensuring accurate and timely execution of financial operations while adhering to established policies and procedures. The incumbent will monitor transaction flows, verify data integrity, and address discrepancies to maintain system reliability and operational efficiency. Strong attention to detail, analytical acumen, and proficiency in financial software are essential qualifications for this position, alongside the ability to collaborate effectively within cross-functional teams to mitigate risks and uphold compliance standards.

Responsible for managing the recording and completion of transactions involving traded securities, corporate actions, and disbursement activities.

Verify that all transaction processing activities are completed thoroughly, accurately, and promptly.

Oversee day-to-day transactional activities to verify compliance with established internal controls and procedural guidelines.

Overseeing adherence to regulatory standards and the preparation of compliance reports are essential duties within this role. The position demands meticulous attention to ever-changing legal requirements and the ability to translate complex regulations into clear, actionable documentation. Key responsibilities include monitoring ongoing compliance with applicable laws, identifying potential risks, and ensuring timely submission of accurate reports to governing bodies. Strong analytical skills and a deep understanding of industry-specific regulations are required to mitigate compliance gaps and uphold organizational integrity.

Draft and file regulatory submissions for the Capital Markets Authority (CMA), Retirement Benefits Authority (RBA), trustees, and additional stakeholders strictly in accordance with prescribed deadlines.

Prepare statutory, client, and management reports with precision and timeliness.

Ensure adherence to all regulatory mandates and internal operational policies in all activities.

Client management and service delivery encompass overseeing client relationships, ensuring seamless interactions, and addressing service-related inquiries to meet client expectations. This role involves maintaining accurate client records, processing service requests, and resolving issues promptly to foster satisfaction and retention. Additionally, it may require collaborating with cross-functional teams to deliver tailored solutions and enhance overall service quality.

Responsibilities include examining and distributing client statements, contract documentation, and transaction confirmations to ensure accurate and timely delivery.

Resolve client operational inquiries and correspondence efficiently and promptly to ensure timely issue resolution.

Ensure exceptional service quality while consistently meeting established turnaround timelines to further elevate the client experience.

Performs responsibilities related to performance measurement and fund accounting support.

Evaluate fund performance in comparison to established benchmarks and assist in the preparation of performance reports.

Calculate, accumulate, and confirm management fees, expenses, and fund-related charges with precision and thoroughness.

Compile regular reports detailing portfolio holdings, transactional activity, revenue streams, and overall performance metrics.

Providing assistance and collaboration across multiple regions and departments, this role ensures seamless integration of processes and initiatives. The position requires coordinating efforts between various teams to enhance operational efficiency and consistency. Strong interpersonal and communication skills are essential for fostering alignment and resolving interdepartmental challenges. Candidates must demonstrate the ability to work across diverse geographic and functional boundaries while maintaining a customer-centric approach. Prior experience in a similar cross-functional or regional support capacity is highly advantageous.

Deliver operational assistance to BAM Uganda within the hub-and-spoke operational framework.

Collaborate effectively with custodial staff, trustees, finance, IT, and client service teams to maintain smooth and uninterrupted operations.

Drive collaboration across departments to enhance operational efficiency and service delivery outcomes.

We specialize in enhancing operational efficiency through process improvement initiatives, implementing automation solutions, and providing dedicated project support to ensure seamless execution and delivery of organizational objectives.

Contribute to the implementation of system enhancements, conduct user acceptance testing (UAT), and drive process improvement initiatives to ensure operational excellence and system functionality.

Facilitate enhancements in operational efficiency, digital transformation initiatives, and automation processes.

Play a pivotal role in reengineering processes and driving continuous enhancements to operational workflows.

The organization seeks a professional to oversee the Risk Management and Control Environment, ensuring robust frameworks are in place to identify, assess, and mitigate risks. Responsibilities include developing and implementing risk management policies, monitoring compliance with regulatory requirements, and conducting regular audits to evaluate the effectiveness of control measures. The role demands strong analytical skills, meticulous attention to detail, and the ability to communicate complex risk-related information clearly. Candidates must possess relevant qualifications and experience in risk management, internal controls, or a related field, along with proficiency in risk assessment tools and methodologies.

Support operational risk management by ensuring reconciliations are completed accurately, maintaining precise reporting standards, and implementing robust transaction controls.

Maintain compliance with established internal policies, procedures, and applicable regulatory requirements.

Responsible for overseeing a broad range of essential duties, ensuring operational efficiency and adherence to established standards. Key tasks include managing workflows, coordinating team efforts, and maintaining compliance with organizational policies and industry regulations. Additionally, the role demands strong problem-solving abilities, meticulous attention to detail, and the capacity to multitask in a fast-paced environment. Proficiency in relevant software, tools, or technical skills is often required, along with effective communication to liaise between departments or stakeholders. The position may also involve strategic planning, performance monitoring, and continuous improvement initiatives to support overall business objectives.

Execute various ad hoc responsibilities as required to further business operational goals and objectives.

A minimum of three years in a comparable role is required, along with a bachelor’s degree in finance, accounting, or a related discipline. Strong proficiency in financial analysis, budgeting, and reporting is essential, complemented by excellent communication and organizational skills. Familiarity with relevant software, such as Excel and ERP systems, is also necessary. Prior experience managing financial operations within a corporate environment is highly advantageous.

A Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field is required.

Seeking a candidate with four to six years of hands-on experience in asset management, fund administration, or investment operations.

Preferred candidates should hold a professional certification in accounting or finance, such as a CPA (Part II or higher), ARCA, or CFA Level I (or above).

Demonstrated experience in:

Perform fund accounting and valuation procedures with precision and diligence.

Reconciliation of financial records and management of transactions are essential responsibilities. This role involves ensuring accuracy and consistency in financial data, verifying transactions, and resolving discrepancies efficiently. Proficiency in reconciliation processes and transaction monitoring is required to maintain financial integrity and support organizational objectives.

Preparation and submission of reports in accordance with regulatory and statutory obligations.

Client engagement and relationship management within the financial services or asset management sectors.

A proven track record within a regulated financial context is a fundamental requirement for this position.

Proficiency or prior experience within regional operational frameworks or multi-entity organizational structures is highly beneficial.

Qualifications

BA/BSc/HND , Professional Certificate

Experience Required

4 - 6 years

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