POSITION SUMMARY
Kitchen Support Experts provide essential assistance to multiple hotel departments, including the kitchen, food and beverage services, and employee dining facilities. These associates utilize keyboards, mice, or trackballs to input and retrieve data from computer databases, ensuring records and files remain current. Additionally, they operate standard office equipment beyond computers and draft correspondence, memos, and other documents using word processing, spreadsheet, database, or presentation software. Responsibilities include establishing and maintaining both digital and physical filing systems to organize records, reports, and documents efficiently. They also compile, duplicate, categorize, and file documentation related to office operations, business transactions, and other activities, while efficiently accessing and retrieving work-related information using computers.
Compliance with all company, safety, and security protocols is essential, including reporting maintenance requirements, incidents, injuries, and hazardous conditions to management, as well as completing required safety training and certifications. Maintaining a neat and professional appearance, safeguarding proprietary information, and protecting company assets are critical responsibilities. Ensuring a welcoming and professional interaction with all guests in accordance with company standards is expected. Communicating with colleagues using clear and professional language is required, along with fostering positive working relationships to achieve team objectives. Consistently meeting or exceeding quality expectations and standards is a key performance expectation. The role may involve extended periods of standing, sitting, or walking, as well as reaching overhead, bending, twisting, pulling, and stooping. Additionally, the ability to move, lift, carry, push, pull, and position objects weighing up to 25 pounds without assistance is necessary. Performing other reasonable tasks as assigned by supervisors may also be required.
Preferred qualifications include several years of experience in a relevant field, ideally with a proven track record in project management or team leadership. Applicants should hold a degree in a related discipline, such as business administration, engineering, or computer science, and demonstrate strong analytical and problem-solving abilities. Familiarity with industry-specific software or tools, as well as certifications like PMP or Six Sigma, is highly advantageous. Exceptional communication skills, both written and verbal, are essential for collaborating with cross-functional teams and stakeholders. Candidates must exhibit a commitment to continuous learning and adaptability to evolving industry trends.
Degree or diploma in Hospitality Management or a related discipline is required.
Minimum of three to four years of relevant work experience in a comparable position is required.
Preferably, the ideal candidate will have prior experience in a hotel or luxury service setting, with a strong preference for those who have worked in a 4- or 5-star establishment.
Qualifications
BA/BSc/HND , Diploma
Experience Required
3 - 4 years
