Main purpose of the job
The individual in this role will oversee the precise and prompt execution of conflict checks, skillfully handle corresponding correspondence and inquiries, and maintain proactive communication with the team. This position will assist in the firm’s risk management protocols while driving continuous improvement efforts.
What you will do
Conducts meticulous reviews to ensure the integrity of conflict checks, verifying adherence to established protocols and regulatory standards throughout the process. Maintains thorough documentation and promptly addresses any identified discrepancies to uphold compliance and mitigate potential risks. Collaborates with relevant stakeholders to clarify or resolve conflicts as needed, ensuring accurate and timely resolution. Demonstrates a strong commitment to precision and due diligence in all conflict assessment activities.
Conduct comprehensive and precise conflict checks to completion.
Ensure all documentation consistently meets high standards for layout and neatness.
Deliver accurate, pertinent, and verifiable data to substantiate well-founded decisions.
Prior to distribution, conduct a thorough review and validation of all conflict checks to ensure accuracy and compliance.
Maintain a comprehensive record of all communications and documentation pertaining to each case.
Experts in conflict checks must consistently achieve an optimal Average Handling Time to ensure efficient resolution of inquiries. This role requires a meticulous approach to reviewing and processing conflict information, verifying data accuracy, and maintaining strict compliance with established protocols. Candidates should demonstrate strong analytical skills, attention to detail, and the ability to manage multiple tasks without compromising quality. Proficiency in relevant software and databases is essential to streamline workflows and support timely decision-making.
Perform all necessary conflict checks promptly, ensuring completion within the designated timeframe of two to five business days.
Ensure timely resolution of pending requests by actively pursuing outstanding details to accelerate the completion of cases.
Our team is responsible for ensuring efficient processing of conflict checks with a focus on minimizing the Average Handling Time. This role requires meticulous attention to detail to identify and resolve potential conflicts promptly and accurately. Candidates must possess strong analytical skills and the ability to work under tight deadlines while maintaining high standards of quality. Collaboration with cross-functional teams is essential to streamline workflows and enhance overall productivity. Prior experience in conflict resolution, compliance, or related fields is preferred, along with proficiency in relevant software tools. The ideal candidate will demonstrate a proactive approach to problem-solving and a commitment to continuous process improvement.
Provide assistance to team members as needed to maintain seamless operational workflows.
Ensure continuous follow-up on all outstanding information pertaining to team cases.
Collectively, the team must consistently achieve the 2-to-5-day target for completing conflict checks.
Facilitates open and consistent dialogue between team members, department heads, and senior leadership to ensure alignment on objectives and project progress. Engages in regular exchanges with stakeholders to gather feedback, address concerns, and provide updates on workflows and outcomes. Serves as a bridge to convey critical information efficiently, fostering collaboration and minimizing misunderstandings across the organization.
Ensure consistent dialogue with management, particularly to promptly address any issues or areas of concern that arise.
When faced with uncertainties, consult with team members or management for guidance.
Attend and actively participate in supplementary events and initiatives as required by the role, fostering collaboration and engagement beyond core responsibilities. Contribute meaningfully to team-driven activities, professional development sessions, and organizational functions to enhance overall productivity and cohesion. Ensure alignment with company values and goals while maintaining a proactive and enthusiastic approach to all assigned tasks and opportunities.
Provide support for various conflict check-related duties, both routine and as requested, to ensure timely and accurate completion.
Execute additional delegated responsibilities with efficiency, appropriateness, and effectiveness.
Bachelor’s degree in Computer Science, Engineering, or a related field is required. Proficiency in Java, Python, or C++ is essential. Three years of experience in software development or a comparable role is mandatory. Familiarity with cloud platforms such as AWS or Azure is preferred. Strong problem-solving abilities and excellent communication skills are necessary.
Earned a Bachelor’s degree in a field pertinent to the position.
Seeking candidates with one to two years of professional experience in a related field.
Possesses foundational knowledge of risk considerations and independence factors relevant to the audit context.
Proficient understanding of organizational frameworks and hierarchical designs within the company is required.
A solid understanding of conflict of interest and potential conflicts from a business standpoint is required.
Professional Version:
Familiarity with regulatory organizations such as IFA (through IE SBA), the SEC, and the PC AOB is required.
Proficient in utilizing Microsoft Office Suite, including Outlook, Excel, and Word, with strong computer literacy skills.
Seeking a candidate with expertise in technical competencies, including proficiency in programming languages, software development methodologies, and system architecture principles. The ideal applicant must demonstrate a strong understanding of data structures, algorithms, and debugging techniques, along with experience in version control systems and collaborative development environments. Additionally, familiarity with cloud platforms, cybersecurity best practices, and DevOps practices is essential. The role requires the ability to design, implement, and optimize technical solutions while adhering to industry standards and project requirements. Strong problem-solving skills and adaptability to evolving technologies are also critical for success in this position.
Requires a foundational understanding of technical principles within a designated functional domain.
Financial literacy and a foundational understanding of monetary principles are essential.
Conducting thorough research is essential, requiring proficiency in gathering, analyzing, and synthesizing information from credible sources to support decision-making and strategic initiatives.
Strong analytical, problem-solving, and critical thinking abilities are essential.
Behavioural Skills
Proven ability to convey complex ideas clearly through both spoken and written business communication, coupled with the capacity to collaborate effectively with senior leadership and colleagues across diverse geographic locations.
Proven capability to collaborate effectively within a team setting, demonstrating strong interpersonal skills while consistently meeting deadlines and thriving under pressure.
Demonstrates exceptional time management, coupled with a proactive approach to prioritization and a keen understanding of when to escalate decisions for optimal outcomes.
Exceptional interpersonal abilities and a talent for cultivating strong, collaborative relationships are essential.
Ensure meticulous attention to quality while actively managing and mitigating risks throughout all processes.
We prioritize client delivery excellence, ensuring our services meet and exceed client expectations through timely and high-quality solutions. Dedicated to maintaining strong client relationships, we emphasize responsiveness, clear communication, and a commitment to delivering measurable results. Our team works collaboratively to address client needs, adapt to evolving requirements, and consistently strive for service excellence.
Proven ability to adjust to changing circumstances and implement effective solutions.
Proficiency in fundamental business principles and practices is essential.
Exceptional analytical and critical thinking skills, coupled with a logical methodology for assessing business challenges and devising effective solutions.
A highly motivated and independent professional capable of delivering results with minimal oversight.
Highly proficient in data entry with a keen eye for detail to ensure accuracy and precision.
Demonstrates unwavering reliability, punctuality, and a high sense of accountability in all professional engagements.
Shows a strong commitment to continuous learning and personal growth, actively seeking opportunities to enhance skills and knowledge.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
