Job purpose
To prioritize channel visits aimed at enhancing retailer awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Oversee and execute a range of critical duties, including managing project timelines, coordinating cross-functional teams, and ensuring adherence to organizational standards. Collaborate with stakeholders to gather requirements, address challenges, and facilitate seamless communication across departments. Develop and implement strategies to enhance operational efficiency, while monitoring performance metrics to drive continuous improvement. Maintain compliance with industry regulations and company policies, ensuring all processes align with established guidelines. Additionally, prepare comprehensive reports, analyze data trends, and present actionable insights to senior leadership to support informed decision-making.
SSO & Agent Recruitment & Mapping – Responsible for identifying and recruiting Agents, focusing on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents according to predetermined route plans (beat plans) to ensure compliance and maintain effective communication.
Provide all necessary transaction tools at SSO and agent outlets and conduct comprehensive training sessions for SOS and Trash Agents on the relevant processes.
Conduct AML training sessions and assessments for agents, with a focus on Anti-Money Laundering (AML) compliance and the Know Your Customer (KYC) process as it pertains to SIM REG compliance. Provide specialized training for SOS to ensure they are proficient in KYC procedures and regulatory requirements.
Float and manage stock coverage while driving sales, ensuring adherence to the 1.5x stock rule for agents and guaranteeing sufficient SIM inventory for new registrations and activations by Sales Support Officers (SOS).
We are responsible for establishing and upholding merchandising standards by ensuring the availability of promotional materials at SOS and Agent outlets.
Seeking candidates with a strong academic foundation and relevant professional experience. Ideal applicants will possess advanced degrees or specialized certifications pertinent to the field. Demonstrated expertise through progressive work experience in a related industry is essential.
A Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline is required for this role.
Experience
With a minimum of one year of hands-on experience in sales and distribution roles, preferably within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, you will bring a strong foundation to this position.
The ideal candidate will demonstrate proficiency in key competencies essential for success in this role. Strong analytical and problem-solving skills are required to effectively address complex challenges. Excellent communication abilities, both written and verbal, are necessary to collaborate with team members and stakeholders. Attention to detail and organizational skills are crucial for managing multiple tasks and meeting deadlines. Familiarity with industry-specific tools and methodologies is a must to ensure operational efficiency. The ability to work independently and as part of a team is expected, along with a commitment to continuous learning and professional development.
We prioritize customer satisfaction and ensure our services meet their needs through attentive support and tailored solutions. This role requires a deep commitment to understanding client requirements and delivering exceptional service consistently. Key responsibilities include addressing inquiries promptly, resolving issues efficiently, and fostering long-term relationships built on trust and reliability. Strong communication skills and a proactive approach are essential to anticipate customer needs and exceed expectations.
Demonstrates exceptional ability to persuade and negotiate effectively.
Networking and cultivating strategic alliances are essential components of this role. Building strong professional relationships with key stakeholders, industry leaders, and potential partners is a critical responsibility. The incumbent will be expected to identify opportunities for collaboration, negotiate mutually beneficial agreements, and maintain ongoing engagement to foster long-term connections. Additionally, they will leverage these relationships to drive business growth, enhance brand visibility, and support organizational objectives. Strong interpersonal skills, a proactive approach, and the ability to communicate effectively are required to succeed in this position.
Analytical thinking is essential for evaluating complex information, solving intricate problems, and making informed decisions. Candidates must demonstrate the ability to break down intricate issues into manageable components, identify key patterns, and derive logical solutions through structured analysis. Strong attention to detail, proficiency in data interpretation, and the capacity to assess risks are critical to ensuring accuracy and efficiency in performance. Additionally, the role requires the skill to synthesize diverse data sources, draw meaningful conclusions, and present findings in a clear, concise manner.
Applicants fulfilling the specified criteria are requested to forward their application letter, expected salary, and a comprehensive CV—including a daytime telephone number—to jobs1@hcsaffiliatesgroup.com, with “TDR SI AYA TOWN” clearly stated in the subject line. It is essential that candidates specify their preferred location in their submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
