Our client, a prominent telecommunications provider, is seeking to appoint Field Operations Engineers specializing in Transmission and GSM systems.
Job summary/ Job purpose/ Role Intent:
Oversee maintenance and operational tasks within the designated area, guaranteeing service quality and continuity in alignment with established KPIs while adhering to budgetary constraints. Manage and monitor network extensions, ensuring their seamless execution and follow-through. Identify and promptly report any malfunctions in network components to prevent potential disruptions.
Oversee and execute a comprehensive range of duties, including the development and implementation of strategic initiatives designed to enhance operational efficiency and productivity. Collaborate with cross-functional teams to align projects with organizational objectives, ensuring seamless integration of processes and adherence to established timelines. Monitor performance metrics, identify areas for improvement, and recommend data-driven solutions to optimize workflow and resource allocation. Lead and mentor team members, fostering a culture of accountability, innovation, and continuous professional growth. Serve as a primary liaison with stakeholders, maintaining clear and consistent communication to facilitate informed decision-making and foster long-term partnerships. Ensure compliance with industry regulations and internal policies, mitigating risks while upholding the highest standards of quality and ethical conduct.
Address any equipment malfunctions reported via the trouble ticket (TT) system while adhering to the established corrective maintenance key performance indicators (KPIs).
Conduct regular preventive maintenance to uphold optimal equipment functionality and maintain clean, safe environmental conditions.
Collaborate effectively with Support and NMC teams to analyze fault incidents, guaranteeing prompt and precise resolution while ensuring that clearances are duly verified and communicated as required.
Suggest strategic enhancements to the network infrastructure to optimize performance and reliability.
Execute preventive maintenance tasks meticulously and document all findings in detailed reports.
Collaboratively conduct new site commissioning tests alongside equipment vendors, ensuring all accepted links or sites strictly adhere to the engineering standards and factory specifications outlined by the equipment manufacturer.
Prepare comprehensive reports detailing all maintenance-related activities and participate in daily meetings to assess progress and address issues.
Investigate and document the root cause of link failures by completing the Root Cause Analysis (RCA) form, ensuring that supporting evidence is readily available upon request.
Principal Outputs
To successfully attain designated performance KPIs, the role demands consistent delivery of measurable results aligned with organizational objectives. This entails executing strategic initiatives, monitoring progress through established metrics, and proactively addressing any deviations to ensure sustained productivity and efficiency. The incumbent must analyze data trends, identify opportunities for improvement, and implement actionable solutions to optimize performance outcomes. Additionally, collaboration with cross-functional teams is essential to align efforts and drive collective success toward predefined targets.
Guarantee network uptime exceeding 99.60% to maintain uninterrupted service delivery and operational continuity.
Consistently meet or exceed an 80% target rate for transactional tasks (TTs) in adherence to the established service level agreement (SLA).
Maintain network quality by ensuring packet loss remains below 0.05%.
Consistently deliver 90% of assigned tasks correctly on the initial attempt, ensuring high accuracy and efficiency from the outset of each project.
A strong academic background and relevant professional experience are essential for this role.
A Bachelor’s degree in Telecommunications is required for this position.
As a Lean Six Sigma Yellow Belt, you will support process improvement initiatives by applying fundamental problem-solving techniques and tools. Your role involves assisting in data collection, analyzing basic process metrics, and participating in root cause analysis to identify inefficiencies. You will collaborate with cross-functional teams to implement small-scale improvements and document standard work procedures. Additionally, you will contribute to continuous improvement projects by following the DMAIC (Define, Measure, Analyze, Improve, Control) methodology under the guidance of Green or Black Belts. Strong attention to detail, basic statistical knowledge, and effective communication skills are required to ensure accurate reporting and team coordination.
Holding a Cisco Certified Network Associate (CCNA) credential validates your foundational expertise in installing, configuring, operating, and troubleshooting medium-sized routed and switched networks. This certification covers essential networking concepts, including IP connectivity, network security basics, automation, and programmability, equipping professionals with the skills to support and optimize modern network infrastructures. Employers recognize the CCNA as a benchmark for networking proficiency, often requiring it for roles that demand hands-on technical involvement in network management and maintenance.
Holding a current and valid driving license is essential for this role.
With experience in the relevant field, you will bring valuable expertise to the role. You will have a proven track record of successfully completing similar responsibilities, demonstrating your ability to meet and exceed expectations. Your background will include hands-on experience with key tasks and challenges associated with the position, ensuring you can contribute effectively from day one. Additionally, you will have developed critical skills and competencies through your prior work, making you well-prepared to handle the demands of this opportunity.
Skilled in maintaining transmissions networks, with a minimum of two years of hands-on experience in the field.
Demonstrated expertise in strategic planning, problem-solving, and analytical thinking is essential for success in this role. Strong interpersonal and communication skills are required to collaborate effectively with cross-functional teams and stakeholders. The ideal candidate must possess exceptional organizational abilities to manage multiple priorities in a fast-paced environment. Proficiency in relevant software tools and systems is a must. Additionally, a proven track record in leadership and team management, along with a commitment to continuous professional development, is highly valued.
Technical Competencies
Demonstrated expertise in troubleshooting complex technical issues with a methodical and analytical approach is essential. Proficiency in diagnosing and resolving hardware, software, and network-related problems is required. Familiarity with various operating systems, programming languages, and database management systems is necessary. Strong knowledge of IT infrastructure, including servers, storage systems, and cloud services, is crucial. Ability to design, implement, and maintain secure and efficient technical solutions is highly valued. Excellent problem-solving skills and a commitment to continuous learning in evolving technologies are expected.
Develop and maintain robust Network Management Systems to ensure seamless monitoring, efficient operation, and optimal performance of network infrastructure. Design, implement, and oversee the configuration of network management tools, ensuring they meet organizational standards and security protocols. Collaborate with IT teams to troubleshoot complex network issues, enhance system reliability, and minimize downtime through proactive monitoring and incident response. Conduct regular audits, performance evaluations, and capacity planning to identify trends, mitigate risks, and support scalability. Stay abreast of emerging technologies and industry best practices to recommend enhancements that improve efficiency, security, and user experience. Requires proficiency in network protocols, tools such as SNMP, and scripting languages like Python. A Bachelor’s degree in Computer Science, Engineering, or a related field, along with relevant certifications (e.g., CCNA, CCNP), is strongly preferred.
We seek a skilled professional to oversee the installation, maintenance, and safety compliance of radio rigging systems, ensuring optimal functionality and adherence to industry standards. This role requires hands-on expertise in assembling antenna structures, securing transmission equipment, and conducting routine inspections to prevent signal interference or structural failures. Proficiency in interpreting technical schematics, operating rigging tools, and troubleshooting mechanical or electrical issues is essential, along with a strong commitment to workplace safety protocols. Candidates must possess relevant certifications, such as those from the National Association of Tower Erectors (NATE) or similar governing bodies, and prior experience in radio tower operations or telecommunications infrastructure is highly preferred.
Proficiency in GSM, 2G, 3G, and 4G network architectures is required.
A solid grasp of Business Support Systems (BSS) and transmission technologies is essential.
Microsoft is seeking a skilled professional proficient in Microsoft Office to join our team. The ideal candidate must possess expertise in Word, Excel, PowerPoint, and Outlook, with a strong grasp of data analysis, document creation, and presentation design. Responsibilities include preparing detailed reports, managing spreadsheets, and delivering compelling presentations. Proficiency in Office 365 tools and familiarity with collaboration platforms such as SharePoint are essential. Excellent organizational and communication skills are required to ensure seamless workflow and effective team coordination.
We are seeking a dedicated professional who demonstrates a strong commitment to customer satisfaction. This role requires a deep understanding of customer needs and the ability to deliver high-quality service consistently. The ideal candidate will prioritize responsiveness, attentiveness, and problem-solving to ensure positive customer experiences. Experience in customer relationship management, conflict resolution, and effective communication is essential. Additionally, the position demands a proactive approach to identifying and addressing customer concerns, fostering long-term loyalty and engagement.
Planning and organizing tasks, events, or operations with precision and efficiency is essential to ensure smooth workflows and meet established deadlines. This role requires meticulous attention to detail, strong time-management skills, and the ability to prioritize multiple responsibilities effectively. You will be responsible for developing structured schedules, coordinating resources, and tracking progress to achieve organizational objectives. Collaborating with cross-functional teams may be necessary to align plans with broader goals and ensure seamless execution of initiatives.
Resolves technical issues through systematic diagnosis to identify and correct malfunctions in systems, software, or hardware, ensuring minimal downtime and optimal performance. Analyzes error logs, user reports, and system data to pinpoint root causes and implements corrective actions, including configuration adjustments, repairs, or escalation to specialized teams when necessary. Maintains detailed documentation of incidents and resolutions for future reference and compliance purposes. Collaborates with cross-functional teams to provide timely support, communicate solutions clearly, and prevent recurring problems through proactive measures. Requires strong analytical skills, proficiency in relevant diagnostic tools, and a methodical approach to problem-solving.
Dynamic capabilities in functional domains are essential for this role, necessitating a comprehensive understanding of core business processes and operational frameworks. Proficiency in analyzing data to derive actionable insights and drive informed decision-making is critical. The ideal candidate must demonstrate expertise in evaluating workflows to identify inefficiencies and implement strategic improvements. Strong collaboration skills are required to work effectively across departments, ensuring alignment with organizational goals. Additionally, the ability to translate complex concepts into clear, concise documentation is vital for seamless communication and knowledge sharing.
We collaborate closely with colleagues across various departments to achieve shared objectives, fostering an environment of mutual support and collective success. Our team values open communication, adaptability, and a commitment to delivering high-quality results. By working together, we ensure seamless project execution and maintain strong professional relationships. This role requires active participation in team meetings, contributing ideas, and supporting peers to drive innovation and efficiency. Strong interpersonal skills and a proactive approach are essential for thriving in our dynamic work environment.
Actively fosters a collaborative workplace where team members work together seamlessly, sharing accountability for shared goals. Consistently elevates team performance by regularly reassessing objectives and priorities to maintain excellence.
We are seeking a dynamic professional to drive innovation within our organization, fostering creativity and forward-thinking solutions. The ideal candidate will possess a proven track record of developing and implementing innovative strategies, coupled with a deep understanding of industry trends and emerging technologies. Responsibilities include leading cross-functional teams to identify opportunities for improvement, designing and testing novel concepts, and integrating breakthrough ideas into existing processes. A strong analytical mindset, combined with exceptional problem-solving skills, is essential to navigate complex challenges and drive sustainable growth. Additionally, the role requires excellent communication abilities to articulate vision, inspire teams, and champion innovation across all levels of the organization.
Eager to pioneer innovative solutions and strategies for addressing existing and emerging challenges, this individual fosters an organizational culture where fresh perspectives are not just encouraged but actively sought from all team members, driving continuous performance enhancement and the generation of novel business opportunities.
We are responsible for identifying, evaluating, and mitigating potential risks to ensure operational stability and compliance with regulatory standards. This role requires a proactive approach to analyzing threats, developing risk management strategies, and implementing controls to minimize exposure. Key responsibilities include conducting thorough risk assessments, monitoring emerging risks, and reporting findings to senior leadership to support informed decision-making. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate complex risk concepts clearly to stakeholders at all levels.
Review assessed risks by carefully evaluating their potential impact on the organization and stakeholders; identifies potential risk areas and develops contingency strategies; fosters a culture of innovation by encouraging team members to pursue new business opportunities.
Analytical thinking involves the ability to systematically dissect and evaluate information, identifying logical connections and patterns to form well-reasoned conclusions. This skill requires a keen attention to detail, a methodical approach to problem-solving, and the capacity to assess data objectively. Professionals who excel in analytical thinking often possess strong mathematical or scientific backgrounds, though the ability can be developed through training and experience in structured reasoning. Effective analytical thinkers are adept at breaking down complex issues into manageable components, prioritizing key factors, and applying critical judgment to drive informed decision-making.
To discern patterns or relationships between seemingly disparate situations and identify critical or fundamental issues within intricate scenarios, one must employ creative, conceptual, or inductive reasoning.
Applicants who satisfy the specified criteria are encouraged to submit their application letter, current and expected salary details, and a comprehensive CV—including a daytime contact number—via email to jobs1@hcsaffiliatesgroup.com, with “Field Operations Engineer-Transmission/GSM” included in the subject line. It is essential that candidates clearly specify their preferred work location.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
