JOB SUMMARY
Rest Sure Insurance Agencies Ltd. seeks a detail-oriented, highly organized, and driven Insurance Administration Officer to spearhead the agency’s operational and structural workflows. The ideal candidate will serve as the foundation of our back-office operations, guaranteeing smooth policy administration, precise underwriting documentation, meticulous client record management, and prompt claims coordination. Beyond these core duties, the officer will enhance the agency’s digital infrastructure by refining customer onboarding processes, monitoring online lead generation, and strengthening digital brand visibility to foster sustainable business expansion.
Oversee and execute key responsibilities and duties essential to the role, ensuring alignment with organizational objectives and operational standards. Manage critical tasks with precision, maintaining high levels of accuracy and efficiency. Collaborate cross-functionally to support team goals, drive project milestones, and contribute to strategic initiatives. Address challenges proactively, implementing solutions to enhance performance and productivity. Uphold compliance with industry regulations, internal policies, and best practices while fostering a culture of accountability and continuous improvement.
We are seeking a professional who will develop, evaluate, and manage insurance applications, endorsements, and policy documentation across diverse product portfolios, guaranteeing precise structural integrity throughout the process.
Client Servicing & Account Care: Oversee client portfolios with precision, delivering prompt and professional guidance on premium quotes, coverage details, account inquiries, and renewal arrangements.
As the primary liaison with collaborating insurance underwriters, your role involves overseeing risk verification, managing documentation uploads, and facilitating prompt policy issuance to ensure seamless operational flow.
You will manage claims processes by methodically receiving insurance claims notices, assisting clients in gathering required documentation, submitting claims to underwriters, and diligently following up to facilitate timely settlements.
Ensure the meticulous organization, security, and precision of both digital and physical client records. Develop and distribute structured periodic reports encompassing production data, performance metrics, and operational capacity metrics.
Provide assistance in implementing digital marketing campaigns across social media and online platforms. Monitor customer interactions and digital engagement metrics while tracking incoming leads from web-based sources. Oversee the management of client communication portals on the web.
Ensure all administrative processes adhere rigorously to internal standard operating procedures and comply with legal requirements set forth by local insurance regulatory bodies.
We are seeking candidates who meet the following qualifications and requirements to fill this role. Candidates must possess a Bachelor’s degree in a relevant field, along with a minimum of three years of professional experience in a comparable position. Strong analytical and problem-solving skills are essential, as is proficiency in industry-standard software and tools. Excellent communication and organizational abilities are also required to collaborate effectively with cross-functional teams and stakeholders. Additionally, familiarity with regulatory compliance and quality assurance standards is preferred.
A Bachelor’s degree or Diploma in Insurance, Business Administration, Finance, Project Management, or a comparable commercial field is required.
A Certificate of Proficiency (COP) qualification is a significant asset and provides a clear competitive edge in the hiring process.
Professional Experience: A minimum of one (1) year of focused experience in back-office insurance operations, administrative roles, underwriting support, or financial services portfolio management is required.
Proficient in Microsoft Office suite (Word, Excel) and experienced with digital business platforms, content delivery tracking, and lead management tools. Exhibits exceptional communication skills, meticulous attention to detail, and the capacity to operate autonomously with minimal supervision.
Demonstrated expertise in core competencies alongside a robust package of professional benefits form the foundation of this opportunity. Successful candidates will exhibit refined skills in key areas critical to the role, complemented by an array of advantageous offerings that enhance both career growth and work-life balance. The position ensures access to competitive compensation, comprehensive health benefits, and opportunities for continuous learning and development. Additionally, eligible employees may qualify for performance-based incentives, flexible work arrangements, and other perks designed to support overall well-being and job satisfaction.
Absolute integrity, adherence to professional documentation standards, analytical problem-solving capabilities, and disciplined time-management are essential competencies.
A fixed gross monthly salary of KES 25,000 is provided, complemented by an uncapped, highly competitive commission structure earned on all newly closed or sourced business lines.
This role provides extensive industry insights alongside well-defined pathways for career advancement into focused leadership positions.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
