Rivet Software & Systems LTD is currently in search of a driven and technically adept POS & ERP Software Training / Sales Executive to strengthen our growing team.
The successful candidate must demonstrate a strong enthusiasm for technology, customer training, software presentations, and sales. Responsibilities include educating clients on our POS and ERP systems, delivering engaging product demonstrations, assisting with implementations, and contributing to the expansion of our customer base.
Oversee and execute a comprehensive range of duties, including strategic planning, operational oversight, and team leadership, to ensure organizational objectives are met efficiently. Develop, implement, and monitor policies, procedures, and performance metrics to drive continuous improvement and maintain high standards of accountability. Collaborate with cross-functional teams to align efforts, optimize resource allocation, and foster a culture of innovation and collaboration. Serve as the primary liaison with senior management and external stakeholders to communicate progress, address challenges, and secure necessary support for key initiatives. Analyze market trends, competitive landscapes, and internal data to inform decision-making and identify opportunities for growth and cost reduction. Ensure compliance with industry regulations, company policies, and ethical standards while mitigating risks and resolving conflicts proactively. Lead initiatives to enhance employee engagement, professional development, and talent retention through targeted training and mentorship programs.
We provide comprehensive training to customers on the utilization of Point of Sale (POS) and Enterprise Resource Planning (ERP) software systems, ensuring they fully understand system functionalities and can operate them efficiently.
Deliver software demonstrations, led presentations, and provide detailed product walkthroughs to highlight key features and functionalities.
Provide assistance in deploying software solutions and facilitating client integration procedures.
Provide clients with expert guidance during setup, resolve technical issues as they arise, and deliver timely user support to ensure a seamless experience.
Develop and nurture enduring customer connections to ensure satisfaction and loyalty.
Conduct on-site visits to client locations for the purpose of delivering training sessions and providing technical assistance.
REQUIREMENTS
A degree or diploma in Business Administration, Sales & Marketing, or Marketing is required for this position.
Hold a degree in Management, Entrepreneurship, or a closely related business discipline.
Demonstrates a keen enthusiasm for technology, software solutions, and the facilitation of customer training programs.
Exceptional ability to convey ideas clearly and persuasively, both verbally and in writing, with a keen aptitude for delivering impactful presentations to diverse audiences.
Proven ability to cultivate and maintain strong client relationships through exceptional interpersonal and communication skills. Demonstrates a track record of effectively identifying customer needs and delivering tailored solutions to drive satisfaction and loyalty. Requires adeptness at negotiating agreements, resolving inquiries, and closing transactions while ensuring a positive purchasing experience.
Maintain a polished and professional appearance at all times, coupled with a consistently positive and enthusiastic attitude.
Proven expertise in [specific skills, e.g., project management, data analysis, software development] is essential, along with a strong foundation in [relevant fields, e.g., finance, marketing, engineering]. Proficiency in [specific tools, e.g., Microsoft Office Suite, SQL, CAD software] is mandatory, and candidates should demonstrate [key abilities, e.g., problem-solving, communication, leadership]. Familiarity with [industry standards, e.g., Agile methodologies, GAAP accounting principles] is highly desirable. The ideal applicant will possess [soft skills, e.g., adaptability, teamwork, attention to detail] to thrive in this dynamic role.
We are seeking a dedicated Customer Support professional to deliver exceptional service and resolve inquiries with efficiency and professionalism. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to handle complex issues while maintaining a positive attitude. Responsibilities include addressing customer concerns via phone, email, or chat, documenting interactions accurately in our CRM system, and collaborating with cross-functional teams to enhance product and service improvements. Proficiency in using support tools and a commitment to continuous learning are essential, along with the capacity to manage high volumes of requests in a fast-paced environment. Prior experience in a customer-facing role is preferred, and familiarity with [industry-specific tools or systems, if applicable] is a valuable asset.
Technical troubleshooting involves identifying, diagnosing, and resolving complex technical issues across various hardware, software, and network systems to ensure optimal performance and minimal downtime. Professionals in this role analyze error logs, conduct system diagnostics, and implement corrective measures to address hardware failures, software glitches, or connectivity problems. They collaborate with cross-functional teams to provide timely solutions, document troubleshooting procedures, and recommend improvements to prevent recurring issues. Strong problem-solving skills, proficiency in diagnostic tools, and a deep understanding of IT infrastructure are essential for success in this position.
Our role demands proficiency in sales strategies and negotiation techniques to foster mutually beneficial agreements with clients and partners. You will be responsible for identifying market opportunities, cultivating leads, and closing deals while maintaining strong customer relationships. Additionally, you will analyze sales data to optimize performance and meet or exceed revenue targets. Strong interpersonal skills, a results-driven mindset, and the ability to adapt to dynamic market conditions are essential. Experience in a sales or business development capacity is preferred, along with a track record of achieving sales quotas.
Proficient communication and presentation abilities are essential for effectively conveying ideas, engaging audiences, and fostering collaborative environments. Candidates must demonstrate clarity in both verbal and written interactions, ensuring messages are conveyed with precision and impact. Strong interpersonal skills are required to adapt messaging to diverse stakeholders, while the capacity to articulate complex concepts concisely is highly valued. Additionally, the role demands confidence in delivering structured presentations, utilizing persuasive techniques, and maintaining audience engagement throughout.
Qualified and enthusiastic candidates are encouraged to submit their CVs via email to admin@risetsystems.com, with the position title clearly indicated in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
0 - 1 years
