We are hiring on behalf of our client, one of the leading restaurant brands in Nairobi with multiple branches, for an experienced and highly organized Restaurant Manager.
The successful applicant must demonstrate exceptional leadership, operational management, and customer service capabilities, enabling them to effectively supervise restaurant operations, enhance team productivity, and uphold superior service standards in a fast-paced dining setting.
Key responsibilities encompass the oversight and execution of strategic initiatives designed to enhance operational efficiency and drive organizational growth. This position demands meticulous collaboration with cross-functional teams to ensure seamless project delivery, strict adherence to established timelines, and compliance with all relevant policies and regulations. Additionally, the role involves analyzing performance metrics to identify trends, recommending data-driven solutions, and presenting actionable insights to senior leadership to support informed decision-making.
Responsible for managing all daily restaurant functions within designated branches or shifts, ensuring seamless execution of operational protocols and standards.
Deliver outstanding customer service to consistently achieve exceptional guest satisfaction.
Oversee and manage the restaurant team and departmental operations, ensuring efficient workflow and adherence to established standards.
Oversee sales metrics, expenditure, and overall operational effectiveness to ensure alignment with strategic objectives and continuous improvement.
Oversee staff scheduling, disciplinary actions, and performance evaluations.
Maintain adherence to hygiene standards, food safety protocols, and operational guidelines to uphold regulatory requirements and ensure seamless workflow execution.
Address customer feedback and complaints with professionalism and efficiency, ensuring resolution while maintaining high service standards.
Responsibilities include overseeing stock control processes, tracking inventory usage, and managing wastage reduction initiatives.
Compile comprehensive operational and performance reports to be presented to management, ensuring accuracy, clarity, and timely delivery to support informed decision-making processes.
Facilitate the expansion of business operations and enhance branch performance strategies to drive organizational success.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required. Minimum of three years of experience in IT infrastructure support, network administration, or a comparable role is essential. Proficiency in troubleshooting hardware and software issues, configuring network devices, and managing system backups is mandatory. Strong problem-solving skills and the ability to work independently are crucial. Familiarity with Windows Server, Active Directory, and virtualization technologies is preferred. Excellent communication skills to interact with both technical and non-technical stakeholders are expected. Ability to prioritize tasks and manage multiple projects in a fast-paced environment is necessary. Commitment to staying updated with emerging technologies and industry best practices is important.
A Bachelor’s Degree in Hospitality Management, Business Management, or a closely related discipline is required for this role.
With a minimum of five years of hands-on experience in a fast-paced restaurant setting, candidates should possess a proven track record of thriving in high-volume environments.
Proven experience in restaurant operations and team management
Exemplary leadership ability along with outstanding interpersonal and communication competencies are essential for this role.
Proven expertise in delivering outstanding customer service, coupled with a strong aptitude for resolving complex issues efficiently, is essential.
Demonstrates resilience and adaptability in high-pressure environments while efficiently balancing competing operational priorities.
Possesses a solid understanding of hospitality best practices and food safety compliance standards.
Demonstrates a strong proficiency in analytical thinking, problem-solving, and effective communication skills. Proficient in managing multiple priorities while maintaining a high level of attention to detail. Exhibits adaptability in dynamic environments and a commitment to continuous learning and professional development. Strong interpersonal abilities to collaborate with cross-functional teams and stakeholders. Capable of making data-driven decisions and maintaining a customer-centric approach.
Overseeing the daily functions and administrative tasks of a dining establishment falls under restaurant operations management. This role involves ensuring adherence to food safety regulations, maintaining high standards of cleanliness, and managing inventory levels to prevent shortages or excess. Additionally, the manager coordinates staff schedules, handles customer inquiries and complaints, and implements strategies to enhance service efficiency. Financial oversight includes budgeting, cost control, and profitability analysis, while leadership responsibilities encompass training employees, fostering teamwork, and promoting a positive work environment. Strong communication, problem-solving, and organizational skills are essential for success in this position.
Oversee the direction and coordination of a team, ensuring effective collaboration and performance. Responsible for guiding team members toward achieving organizational objectives, fostering a productive work environment, and addressing any challenges that may arise. Requires strong interpersonal skills, the ability to delegate tasks efficiently, and a commitment to mentoring and developing team capabilities.
Customer relationship management involves overseeing and enhancing interactions with current and potential clients to foster loyalty and drive business growth. This role requires proficiency in CRM software, strong interpersonal skills, and the ability to analyze customer data to identify trends and opportunities. Responsibilities include maintaining accurate client records, resolving inquiries promptly, and collaborating with cross-functional teams to ensure seamless service delivery. Professionals in this position must possess excellent communication abilities, problem-solving skills, and a customer-centric mindset to deliver exceptional experiences and support strategic objectives.
Cost control and inventory management are essential functions involving the oversight of expenditures and the efficient tracking of stock levels to ensure optimal resource allocation and minimize waste. This role requires meticulous attention to detail, analytical skills, and the ability to develop strategies that enhance procurement efficiency and reduce unnecessary costs. Responsibilities include monitoring budgets, analyzing spending patterns, forecasting demand, and implementing systems to maintain accurate inventory records. Strong organizational and problem-solving abilities are necessary to address discrepancies, optimize supply chain operations, and support informed decision-making.
Proactively analyzing complex situations and making informed determinations to drive efficient resolutions are essential competencies for this role. Strong analytical skills are required to assess varied data, evaluate potential outcomes, and select optimal solutions. Decision-making abilities must be demonstrated through sound judgment and strategic thinking to address challenges effectively. This position demands the capacity to resolve issues systematically while ensuring alignment with organizational objectives and operational standards.
Effective communication and reporting capabilities are essential, requiring the ability to convey information clearly and concisely both verbally and in writing. Proficiency in preparing detailed reports, presenting findings, and ensuring accurate documentation is required. Strong interpersonal skills are necessary to facilitate collaboration with stakeholders and to articulate complex ideas in accessible terms.
Visit our careers’ portal to submit your application via the designated method outlined on the page.
To initiate your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
5 years
