Under this position, you will be tasked with executing a diverse array of duties and responsibilities, each designed to contribute meaningfully to our organizational objectives. Your role will encompass a broad spectrum of tasks, including but not limited to strategic planning, operational execution, and performance monitoring, all while adhering to established policies and procedures. Additionally, you will collaborate closely with cross-functional teams to ensure alignment with overarching goals, address challenges proactively, and implement innovative solutions to enhance productivity and efficiency. Furthermore, your position may require periodic reporting, data analysis, and stakeholder communication to maintain transparency and drive informed decision-making across the organization.
Developing and enhancing the capabilities of the Human Resources (HR) team is essential to ensure robust and effective organizational operations.
Offer strategic HR leadership throughout the Region while maintaining alignment of HR initiatives with global HR strategies, standards, and frameworks.
Design and enhance a unified HR framework to effectively bolster support for Regional Office and Country/Cluster Delegations.
Provide strategic direction and guidance to Regional HR teams to optimize resource allocation and maintain the delivery of superior HR services.
Offer strategic guidance and hands-on mentorship to HR Officers and designated HR focal points across various sites, ensuring robust technical oversight and fostering continuous professional development.
Serve as a crucial intermediary between HRMD Geneva and the Region, facilitating the seamless execution of global HR initiatives, reforms, and strategic priorities.
Support the execution and deployment of HR transformation initiatives and organizational change programs while ensuring alignment with strategic objectives.
Deliver comprehensive HR consulting tailored to senior leadership and operational managers, addressing intricate human resources challenges with expert guidance.
Enhance HR expertise by providing coaching, mentoring, and systematic development opportunities for HR teams throughout the Region.
Facilitate the exchange of ideas and best practices among HR professionals both within the organization and throughout the broader humanitarian sector to enhance collective effectiveness and innovation.
Deliver specialized HR technical support during urgent operational scenarios, such as emergency surge deployments and crisis-driven staffing initiatives.
Enhance the HR team’s emergency response capabilities to ensure preparedness for rapid deployment in crisis situations.
Build and sustain robust inter-agency HR networks to facilitate the exchange of leading practices, policies, and advancements in human resources management.
We are responsible for sourcing, attracting, and hiring top talent to fill organizational positions. This involves developing and implementing recruitment strategies, managing job postings, and conducting interviews to assess candidates’ qualifications and cultural fit. Additionally, we oversee the selection process, ensuring compliance with company policies and employment laws while maintaining a positive candidate experience throughout the hiring journey.
Direct responsibility includes overseeing and aligning regional workforce planning initiatives, staffing projections, and talent acquisition methodologies spanning both national and international roles.
Facilitate the harmonization of recruitment strategies with overarching global HR priorities, diversity goals, and organizational workforce planning frameworks.
Responsible for managing the entire recruitment and selection lifecycle, encompassing job analysis, talent sourcing, candidate shortlisting, interview coordination, and final selection decisions.
Oversee the development, evaluation, and quality control processes for job descriptions and recruitment materials to ensure accuracy and compliance.
Manage background verification procedures, ensuring thorough reference checks and adherence to misconduct disclosure regulations.
Guarantee strict compliance with safeguarding protocols and ethical recruitment standards throughout every stage of the hiring process.
Facilitate the classification and grading of national staff positions in partnership with global HR classification teams.
Offer expert technical advice to enhance diversity, equity, and inclusion objectives within recruitment frameworks.
Collaborate with HR emergency teams to manage emergency recruitment initiatives and facilitate swift deployment procedures.
Design innovative recruitment tools, templates, and systems to elevate efficiency and maintain consistency.
Organize and conduct onboarding and induction initiatives to facilitate the seamless assimilation of new employees into the company’s culture and guiding principles.
The role involves designing, implementing, and evaluating professional growth initiatives to enhance employee skills and performance. Responsibilities include identifying training needs, creating development programs, and facilitating workshops or coaching sessions. It also entails tracking progress, measuring program effectiveness, and recommending improvements to support career advancement. Candidates should possess strong communication and organizational skills, along with experience in instructional design or talent development. Proficiency in learning management systems and a background in human resources or education are advantageous.
Craft, manage, and implement well-organized onboarding, induction, and orientation initiatives to ensure seamless integration of new hires into the organization.
Assess organizational learning requirements and design customized training and development programs to address specific needs.
Provide guidance to managers and employees regarding career advancement options, available learning initiatives, and strategies for enhancing performance.
Monitor and assess staff engagement in training initiatives, track completion rates, and evaluate the impact of learning programs.
Enhance leadership and management development programs to ensure alignment with key organizational priorities and internationally recognized frameworks.
Foster an environment that prioritizes ongoing learning, professional growth, and the exchange of knowledge among team members.
Partner with occupational health and staff wellbeing teams to develop and execute wellness and psychological support initiatives.
Develop the expertise of managers and HR professionals to effectively address intricate employee development and performance challenges.
Facilitate the advancement of regional learning and leadership capability development programs in alignment with global HR strategies.
Competitive salary and benefits packages are provided, including comprehensive health insurance, retirement savings plans, and paid time off. Eligible employees may also receive performance bonuses, flexible work arrangements, professional development opportunities, and various wellness programs. Additional perks may include employee discounts, commuter benefits, and access to company-sponsored events. The compensation structure is designed to reward contributions while supporting work-life balance and long-term career growth.
Responsible for the strategic design, seamless implementation, and meticulous administration of compensation and benefits frameworks specifically tailored to locally recruited personnel.
Create and maintain compensation frameworks that are both competitive and equitable, ensuring alignment with organizational objectives and prevailing market benchmarks.
Perform comprehensive salary benchmarking studies and compensation analyses spanning multiple countries within the Region.
Offer expert technical support in the design, implementation, and ongoing refinement of compensation structures and benefits programs.
Maintain adherence to statutory labor obligations and national employment regulations in all applicable jurisdictions.
Assist Country and Cluster Delegations by clarifying and executing remuneration policies and frameworks to ensure alignment with organizational guidelines.
Conduct routine assessments of compensation methodologies to identify and address wage disparities, implementing corrective measures as required.
Provide strategic guidance to leadership regarding remuneration frameworks designed to enhance recruitment, employee longevity, and engagement.
Develops, implements, and maintains comprehensive human resources policies and procedures to ensure compliance with legal standards and organizational goals. Reviews and updates existing policies to reflect changes in employment laws, regulations, and industry best practices. Collaborates with legal and senior management teams to align HR policies with business objectives while mitigating risk. Conducts thorough audits of HR processes to identify gaps and recommend improvements. Provides guidance to managers and employees on policy interpretation and application. Ensures accurate documentation and record-keeping in adherence to regulatory requirements. Serves as a key resource for resolving policy-related inquiries and disputes.
Interpret, implement, and enforce HR policies, procedures, and staff regulations uniformly throughout the Region to maintain consistency and compliance.
Facilitate the alignment and regular assessment of staff regulations pertaining to locally engaged personnel.
Serve as the primary regional hub for overseeing HR compliance, ensuring adherence to safeguarding protocols, and upholding workplace conduct standards.
Implement the Staff Code of Conduct and associated ethical frameworks with precision and effectiveness.
Facilitate the enhancement and ongoing management of employee wellbeing, health, and psychological support frameworks.
Oversee the administration, documentation, and regulatory adherence of HR contracts and processes throughout the organization.
Perform initial evaluations and analyses of HR-related matters, such as misconduct, grievances, and workplace-related issues.
Escalate high-risk or complex cases to HRMD Geneva by adhering to established protocols.
Maintain strict confidentiality, ensure precision, and properly document all HR case management procedures.
Facilitate the dissemination of HR policy updates and procedural modifications throughout the Region.
Educate all employees and affiliated personnel on the critical importance of safeguarding, child protection protocols, and workplace ethics to ensure a secure and compliant environment.
Delivers oversight of performance metrics and data governance to ensure accuracy, reliability, and strategic alignment. Establishes frameworks for collecting, analyzing, and interpreting data to drive informed decision-making. Ensures adherence to industry standards, regulatory requirements, and internal policies while maintaining data integrity and security. Collaborates with cross-functional teams to identify trends, optimize processes, and support continuous improvement initiatives. Monitors performance against key indicators, provides actionable insights, and recommends data-driven solutions to enhance operational efficiency and business outcomes.
Develop and oversee regional HR performance metrics in alignment with established global KPIs, ensuring consistent measurement and evaluation of HR initiatives.
Ensure precise, prompt, and comprehensive management and reporting of HR data throughout the Region.
Ensure the accurate and timely submission of HR data into central HR systems, serving as the definitive repository of information.
Perform comprehensive workforce analytics to inform strategic decision-making and enhance organizational planning efforts.
Compile comprehensive HR reports, create dynamic dashboards, and develop insightful narratives that analyze workforce trends, diversity metrics, and talent performance indicators.
Provide guidance to managers on implementing performance management systems, encompassing objective establishment, appraisal methodologies, and strategies for performance enhancement.
Assist in addressing and resolving underperformance, disciplinary matters, and employee relations disputes as needed.
Maintain rigorous adherence to HR data protection, confidentiality, and governance protocols to ensure full compliance with established standards.
Provides technical support to National Societies, ensuring the implementation of standards, guidelines, and best practices in line with organizational policies and procedures. Assists in capacity-building initiatives, training, and knowledge-sharing activities to enhance operational effectiveness. Collaborates with relevant stakeholders to identify needs, resolve challenges, and facilitate continuous improvement in technical domains. Monitors progress, evaluates outcomes, and reports results to support evidence-based decision-making at the national level.
Offer expert technical guidance and advisory services in HR matters to National Societies across the Region as needed.
Collaborate with relevant coordination units to enhance HR capacity-building initiatives for National Societies.
Enhance the robustness of HR systems, policies, and operational practices within partner organizations.
Our role encompasses managing customer cases and addressing complaints effectively, ensuring timely resolution and maintaining high levels of satisfaction. This position requires strong problem-solving abilities, excellent communication skills, and a customer-centric approach to handle inquiries and resolve issues efficiently. Key responsibilities include logging and tracking cases, conducting thorough investigations, and providing clear, actionable solutions to customers. Additionally, you will need to collaborate with cross-functional teams to address systemic issues and prevent future complaints. Proficiency in relevant software tools and the ability to work under pressure while maintaining a positive attitude are essential for success in this role.
Act as the central HR liaison for regional case management, employee relations concerns, and workplace disputes.
Receive, evaluate, and address complaints and allegations with the utmost confidentiality and professionalism.
Promptly elevate and resolve cases in accordance with established HR policies and procedures.
Ensure meticulous maintenance of documentation and case records in accordance with established organizational policies and standards.
Collaborate with investigation and regulatory compliance units as needed to ensure alignment and facilitate necessary actions.
Oversee additional duties as assigned, ensuring meticulous attention to detail and adherence to established protocols throughout all assigned tasks. Maintain a proactive approach to resolving challenges, fostering a collaborative work environment, and contributing to the overall efficiency and effectiveness of the team. Perform other related responsibilities that align with organizational objectives and professional standards.
Offer temporary surge assistance to other regions, HRMD Geneva, or designated organizational projects as the need arises.
Engage in critical emergency response staffing efforts, oversee strategic deployment activities, and lead key organizational transition initiatives.
Perform any additional human resources duties as designated in alignment with the organization’s strategic objectives and operational priorities.
Support the development and enhancement of a world-class Human Resources department by contributing to its operational efficiency and strategic impact.
Maintain an unwavering commitment to the highest standards of integrity, confidentiality, professionalism, and ethical conduct.
Play an integral role in advancing the organization’s global HR strategic goals and overarching priorities.
Foster collaboration, facilitate knowledge sharing, and ensure alignment among global HR teams.
Promote an environment characterized by innovation, ongoing enhancement, and exceptional performance across all HR operations.
Contribute to the development of surge planning initiatives, emergency preparedness protocols, and operational readiness within the HR function.
Demonstrate exceptional leadership, accountability, and dedication to service excellence as a key contributor within the HR department.
A bachelor’s degree, preferably in Business Administration, Finance, Accounting, or a related field, is required. Relevant certifications, such as CPA, CFA, or CMA, are highly desirable. Candidates must possess a minimum of five years of progressive accounting or finance experience, with at least two years in a managerial role. Proficiency in ERP systems, advanced Excel skills, and strong analytical abilities are essential. Excellent communication, leadership, and problem-solving capabilities are also necessary.
A Master’s Degree (or equivalent qualification) in Human Resource Management, Business Administration, Organizational Development, or a closely related discipline is required.
A degree or professional certification in Human Resources is mandatory.
A Project Management certification would be considered an asset for this role.
With a proven track record in the field, candidates should bring substantial hands-on experience to the role, having successfully executed similar responsibilities in previous positions. A minimum of three years of relevant professional experience is required, ensuring a solid foundation in the core competencies of the role. This experience should encompass key areas such as [specific skills or domains, if mentioned in the original], demonstrating both depth and breadth of expertise. Additionally, familiarity with industry-standard tools, methodologies, and best practices is essential for seamless integration into the team and immediate contribution to ongoing projects.
Minimum 8 years of progressive human resources management experience in a multicultural setting.
A minimum of five years of professional experience in Organizational Development or Change Management is required.
A minimum of five years of hands-on experience in recruitment, talent management, or HR business partnering is required.
Demonstrated success in international organizations, non-governmental organizations, or multicultural settings characterized by diversity and complexity.
Proven expertise in navigating and applying labor law across diverse legal jurisdictions.
Proficiency in implementing safeguarding protocols, preventing misconduct, and upholding workplace ethics frameworks is required.
Demonstrated success in leading and coordinating teams across multiple locations, ensuring cohesive collaboration and alignment with organizational goals.
Proficiency in emergency response or field operations is highly beneficial.
Proficiency in collaborating across diverse geographical regions would be highly beneficial.
Seeking a candidate with robust expertise, honed abilities, and a proven track record of success in the specified domain. Essential requirements include proficiency in key areas, demonstrated through relevant experience or formal education, along with strong interpersonal and analytical capabilities. The ideal applicant will exhibit adaptability, problem-solving acumen, and exceptional communication skills to thrive in a dynamic environment. Additionally, familiarity with industry-specific tools, methodologies, or frameworks is highly desirable to ensure seamless integration and peak performance.
Demonstrates exceptional strategic leadership and expertise in human resources management.
Proven ability to coach, mentor, and develop individuals effectively, fostering growth and maximizing potential.
Exceptional aptitude for engaging stakeholders and nurturing productive relationships with key partners.
Proficient in resolving disputes, negotiating outcomes, and facilitating mediations with exceptional skill and tact.
Analytical, planning, and organizational capabilities are essential for this role.
Delivers unwavering integrity, maintains strict confidentiality, and demonstrates sound professional judgment in all duties.
Demonstrates a solid grasp of HR systems and leverages data-driven insights to inform strategic decisions.
Candidates must possess strong abilities in both written and oral communication.
Proven capability to thrive in diverse, multicultural settings and adapt seamlessly to complex organizational dynamics.
Proficient in multiple languages with fluency in both written and verbal communication is required. Strong proficiency in English and Spanish is essential, while additional languages are considered a significant advantage. The ability to translate, interpret, and communicate effectively across diverse linguistic and cultural contexts is paramount.
Fluency in both written and spoken English is essential.
Proficiency in the French language is a mandatory requirement for this position.
Proficiency in Spanish or Arabic is highly desirable.
Qualifications
MBA/MSc/MA , Professional Certificate
Experience Required
8 years
