Job Summary
The Assistant Food & Beverage Supervisor will provide support for the seamless operation of all dining venues and food & beverage outlets, ensuring outstanding guest experiences, operational excellence, revenue enhancement, and adherence to company policies. This position involves supervising restaurant managers, outlet supervisors, and service teams, coordinating service delivery, upholding quality standards, and contributing to the achievement of financial and operational goals.
Oversee and execute a range of critical duties, including managing project timelines, coordinating team efforts, and ensuring adherence to organizational standards. Monitor progress through regular assessments, provide constructive feedback to enhance performance, and identify opportunities for process improvements. Collaborate with cross-functional teams to align objectives, resolve challenges, and deliver measurable outcomes that support strategic goals. Maintain clear communication channels to keep stakeholders informed and engaged throughout all phases of execution.
Operational management encompasses the strategic oversight and execution of an organization’s daily functions to ensure efficiency, productivity, and alignment with broader business goals. This role involves coordinating resources, processes, and personnel to optimize performance while maintaining high standards of quality and compliance. Key responsibilities include implementing operational policies, monitoring workflows, identifying areas for improvement, and mitigating risks to enhance overall operational effectiveness. Candidates should possess strong analytical skills, leadership abilities, and a proven track record in managing complex operational environments. Proficiency in data-driven decision-making, project management, and cross-functional collaboration is essential for success in this position.
Oversee the daily operations of various dining establishments, including restaurants, bars, lounges, cafés, room service, and other food and beverage outlets.
Verify that all outlets function effectively while upholding exceptional service standards.
Track guest satisfaction metrics diligently and address any concerns or feedback from guests without delay.
Perform routine assessments of dining spaces, service areas, and outlet facilities to ensure compliance with established standards.
Manage the execution of opening and closing protocols for retail outlets to ensure operational readiness and adherence to company standards.
Oversee and guide the performance of team members to ensure operational excellence and adherence to established standards. Foster a collaborative and productive work environment by providing clear direction, mentoring staff, and addressing performance issues proactively. Lead by example to inspire accountability, professional growth, and a culture of continuous improvement. Ensure compliance with company policies, industry regulations, and safety protocols while promoting teamwork and open communication.
Provide support for the recruitment, onboarding, training, and scheduling processes for food and beverage personnel.
Oversee outlet supervisors, captains, hosts, servers, bartenders, and support staff to ensure operational excellence and team cohesion.
Evaluate performance and deliver targeted coaching to enhance both staff productivity and service quality.
Foster a collaborative atmosphere, uphold professional standards, and cultivate an encouraging workplace culture.
Guarantee adherence to established grooming, uniform, and attendance policies and procedures.
Elevating guest satisfaction through exceptional service delivery is the cornerstone of this role. Candidates must exhibit a strong commitment to professionalism, possess excellent communication skills, and demonstrate the ability to address guest needs promptly and courteously. Responsibilities include managing reservations, handling inquiries, resolving complaints, and ensuring all guest interactions reflect the highest standards of hospitality. Proficiency in multiple languages and prior experience in a customer-facing role are highly desirable. The ideal candidate will thrive in a fast-paced environment while maintaining a positive and proactive approach to guest engagement.
Deliver consistently outstanding guest experiences across every dining venue.
Maintain a consistently prompt and courteous standard of service delivery across all interactions.
Facilitate the seamless operation of service flow while maximizing table turnover efficiency to ensure optimal customer throughput and satisfaction.
The position involves overseeing reporting functions and administrative operations, ensuring accuracy, efficiency, and compliance with established procedures. Key responsibilities include compiling, analyzing, and presenting data to support decision-making processes, as well as maintaining organized records, coordinating schedules, and facilitating smooth workflows. Strong attention to detail, proficiency in data management tools, and the ability to prioritize tasks are essential requirements for this role. Effective communication and collaboration with stakeholders are also critical to ensure seamless operations and alignment with organizational goals.
Compile comprehensive operational reports, concise shift summaries, and detailed performance updates to ensure accurate record-keeping and informed decision-making.
Track key performance metrics for each outlet and propose enhancements to streamline operations.
Accurately document and track staffing levels, inventory status, incident reports, and guest feedback to ensure comprehensive record-keeping.
Qualifications & Requirements
A degree or diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related discipline is required.
Seeking a candidate with a minimum of three to five years of hands-on experience in food and beverage operations, including at least one to two years in a leadership capacity.
Demonstrated ability to lead teams effectively and manage group dynamics with proficiency.
Proven ability to deliver outstanding customer service and maintain clear, effective communication.
Possesses a solid comprehension of restaurant operations, proficient in using POS systems, and skilled in inventory management practices.
Proficient in food safety regulations and sanitation protocols.
Must be available to work varied schedules, including weekends and holidays.
Interested and eligible applicants are encouraged to submit their curriculum vitae via email to jobs@summithrmc.com, with the position title included in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
3 - 5 years
