Our client, a prominent telecommunications provider, is seeking to appoint a Trade Development Representative.
Job purpose
To prioritize retailer visits aimed at enhancing awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Key duties involve overseeing daily operations to align with organizational objectives, managing cross-functional teams, implementing strategic initiatives, and ensuring compliance with industry regulations. Additionally, the role entails analyzing performance metrics, identifying areas for improvement, and presenting actionable insights to senior leadership. Collaborating with stakeholders across departments, maintaining budgets, and fostering innovation are integral components of this position. The successful candidate will be expected to lead projects from inception to completion, mentor team members, and uphold high standards of accountability and professionalism in all endeavors.
Effectively oversee the identification and recruitment of Agents, with a focus on mobile money outlets and high-traffic retail stores, while ensuring smooth SSO & Agent mapping processes.
Regularly visit designated SOS and Agents in alignment with established route plans (beat plans) to ensure consistent call rates.
Ensure all necessary transaction tools are provided at SSO and agent outlets while delivering comprehensive training to SOS and Trash Agents on operational processes.
Conduct anti-money laundering (AML) training sessions and assess agent proficiency, with a focus on educating staff on AML regulations and simplified due diligence obligations (SOS) regarding the Know Your Customer (KYC) process as it pertains to the SIM Registration (SIM REG) framework.
Float and stock management responsibilities include monitoring and strictly adhering to the 1.5x stock rule for agents, while ensuring Sales Support Officers (SOS) maintain sufficient SIM inventory for seamless new registrations and activations.
Develop and enforce merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
We are seeking candidates with a strong academic background and relevant professional experience. Ideal applicants will possess advanced degrees in a relevant field and demonstrate a proven track record of success in similar roles. Additionally, they should exhibit exceptional analytical, communication, and problem-solving skills, along with the ability to work effectively in a fast-paced environment. Familiarity with industry-specific tools and methodologies is essential, as is a commitment to continuous learning and professional development.
A Bachelor’s or Diploma-level qualification in Business, Marketing, or a closely related discipline is required.
Experience
Professionals with a minimum of one year of practical experience in sales and distribution roles within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors are encouraged to apply.
The ideal candidate will demonstrate proficiency in a variety of key competencies, including strong analytical skills, exceptional problem-solving abilities, and advanced communication techniques. They must exhibit adaptability in dynamic environments, maintain meticulous attention to detail, and possess the capacity to manage multiple priorities efficiently. Collaborative teamwork, leadership acumen, and the ability to drive results through innovative solutions are essential. Additionally, a commitment to continuous learning, ethical integrity, and a customer-centric approach will be crucial for success in this role.
We prioritize delivering exceptional customer experiences by actively listening to their needs and promptly addressing any concerns to ensure satisfaction and loyalty. This role requires a commitment to understanding customer feedback, resolving issues efficiently, and maintaining a professional, empathetic approach in all interactions. Strong communication skills and a proactive mindset are essential to anticipate customer needs and enhance overall service quality.
Skilled in persuasion and negotiation strategies, with the ability to effectively influence stakeholders and secure favorable outcomes through compelling dialogue and compromise.
Networking and cultivating professional relationships form a critical component of this role, requiring the establishment and maintenance of strategic alliances with key stakeholders, clients, and partners to enhance collaboration and drive mutual growth.
Analytical thinking involves the capacity to dissect complex information, identify underlying patterns, and derive logical conclusions from data. This skill requires attention to detail, the ability to interpret numerical and qualitative data, and proficiency in using analytical tools and methodologies. Professionals with strong analytical thinking can effectively solve problems, make data-driven decisions, and communicate insights clearly to stakeholders. It is essential for roles that demand critical evaluation, strategic planning, and evidence-based reasoning to drive organizational success.
Qualified candidates fulfilling the specified criteria are requested to submit their application letter, expected salary, and a comprehensive CV, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com, with “TDR KABUKI” included in the subject line. Applicants must clearly state their preferred location in their submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
