Oversee key operational duties, ensuring adherence to established protocols and standards. Develop and implement strategic initiatives to enhance productivity and efficiency. Collaborate with cross-functional teams to align projects with organizational goals. Monitor progress through performance metrics, identifying areas for improvement. Maintain compliance with industry regulations and internal policies. Provide guidance and mentorship to team members, fostering professional growth and development.
Drive monthly sales targets upward while actively expanding the client base.
Delivers exceptionally high-quality loan referrals to the business to uphold stringent standards.
Offer assistance in restoring facilities that you and your team have identified for recovery.
Maintains an unwavering commitment to resolving all customer complaints—whether from internal stakeholders or external parties—with the highest priority.
Ensure the strict confidentiality of all customer information at all times.
Ensures exceptional service delivery by fostering strong, positive customer service relationships.
Candidates must possess a bachelor’s degree in a relevant field, such as psychology, social work, education, or human services, and hold certification or license where applicable. A minimum of two years of professional experience in a related role is required, with preference given to those with direct experience in behavioral health, counseling, or advocacy. Strong interpersonal and communication skills are essential, along with the ability to work collaboratively in multidisciplinary teams. Candidates should demonstrate proficiency in crisis intervention techniques, ethical decision-making, and case management practices. Familiarity with relevant software, databases, and compliance regulations is also necessary. The ability to maintain confidentiality, handle sensitive information with discretion, and adhere to professional standards is paramount.
Holding a diploma or degree in sales and marketing, or in any business-related discipline, is essential for this role.
Seasoned professionals with hands-on experience within microfinance institutions are strongly encouraged to apply.
With a minimum of four years of experience in a leadership role, such as a Team Leader or Branch Manager, candidates should possess a proven track record of effectively managing teams and driving operational success.
We invite you to submit your application through our established method of application.
We invite you to submit your application, including a cover letter and curriculum vitae, to the provided contact address.
Careers@progressivecr.com serves as the dedicated contact point for all employment-related inquiries, submissions, and opportunities at Progressive CR. Qualified professionals interested in joining our dynamic team are encouraged to direct their inquiries, resumes, and any relevant documents to this email address for consideration. Whether seeking full-time, part-time, or project-based roles, candidates are welcome to explore openings and engage with our recruitment team through this channel.
Applications will be accepted until the close of business on June 15, 2026.
Qualifications
BA/BSc/HND , Diploma
Experience Required
4 years
