Key and Responsibilities
Our company is seeking a highly skilled User Support Specialist to join our team in Kenya or Tanzania. The ideal candidate will have excellent communication and problem-solving skills, as well as experience providing technical support to customers. Responsibilities include troubleshooting issues with our products, assisting clients with product setup and use, and providing guidance on best practices for software optimization. Candidates should also possess a strong understanding of computer hardware and operating systems, as well as the ability to work independently or within a team environment. This is an excellent opportunity for someone who enjoys working with customers and has a passion for technology.
Offer prompt on-site and remote IT assistance to employees by swiftly resolving technical difficulties with the aid of tools like ATER (helpdesk software, remote access), telephone communication, or online meetings.
Ensure the seamless operation of printing systems and associated apparatus by overseeing routine upkeep and maintenance tasks. This includes monitoring inventory levels for timely replenishment of consumables such as toner, to maintain uninterrupted access to these essential resources.
As a technical support specialist, you will be responsible for assisting in the installation and operation of Logitech devices, TV screens, and associated equipment for both virtual and hybrid meetings. This includes configuring and troubleshooting these technologies to ensure seamless and effective communication during gatherings. Your role involves maintaining up-to-date knowledge on industry standards and best practices related to boardroom technology, as well as providing training and support to users as needed.
Ensure seamless implementation of newly acquired laptops by adhering to the established Field Office Computer Build Checklist protocols, while prioritizing user satisfaction and efficiency.
Provide comprehensive onboarding to newly appointed individuals regarding Techno Serve’s information technology (IT) guidelines, protocols, and software utilization through conducting orientations and delivering training sessions.
Revised:
The Infrastructure and Systems Administration role involves managing and maintaining an organization’s technology infrastructure, including hardware, software, networks, and data storage systems. This position requires expertise in system administration, network engineering, cybersecurity, and disaster recovery planning. Key responsibilities include installing and configuring new technologies, monitoring system performance, troubleshooting issues, and ensuring compliance with security policies. Additionally, this role involves collaborating with cross-functional teams to plan and implement technology solutions that support business goals. Successful candidates will have a bachelor’s degree in computer science or a related field and at least five years of experience in infrastructure and systems administration. Strong communication skills and the ability to work independently are also required.
Oversee the setup and implementation of novel equipment and programs in both newly established and longstanding work environments.
Monitor and maintain the configuration, up-to-date software, and optimal functioning of all PCs and laptops. Suggest and execute remedial measures as necessary.
Ensure the maintenance of a stable and dependable Local Area Network (LAN) and Wide Area Network (WAN), while minimizing any disruptions to network operations. This includes overseeing the correct setup and configuration of both wired and wireless systems, in addition to implementing robust security measures to safeguard data transmission.
As an IT professional, you will be responsible for resolving technical problems that arise in any office location. This involves identifying the root cause of the issue and implementing effective solutions to restore system functionality.
Collaborate with both local and international Information Technology (IT) departments in maintaining system reliability, resolving complex technical problems, and ensuring compliance with the organization’s established IT guidelines.
Responsible for implementing IT policies that ensure compliance with regulatory standards, protecting sensitive data from unauthorized access, and overseeing security protocols to maintain a safe and secure environment.
As a key member of our team, you will play a critical role in supporting the successful execution and ongoing management of nationally specific information technology (IT) guidelines, protocols, and end-user handbooks. Your primary responsibility will be to ensure that all IT initiatives align with Techno Serve’s established standards and best practices. Through your expertise and dedication, you will help drive our organization forward in its mission to leverage technology for positive social change.
Oversee the administration of security protocols, particularly in regard to user authentication and authorization procedures. This entails ensuring seamless integration of new personnel into the system while simultaneously updating and verifying existing access logs for accuracy.
Ensure the accurate tracking and maintenance of all IT and communication assets in accordance with established guidelines for effective inventory management.
Support digital and systems audit initiatives by providing valuable contributions in accordance with assigned directives.
Asset and equipment management involves organizing and maintaining the inventory of a company’s assets and equipment. This includes identifying valuable items that require maintenance or replacement, as well as ensuring that all assets are properly documented and insured. The role also requires effective communication with employees to ensure they understand their responsibilities for asset care and maintenance. In addition, this position involves working closely with the procurement team to purchase new equipment and replace outdated inventory items. Ultimately, the goal of asset and equipment management is to maximize the value of a company’s assets while minimizing costs associated with downtime or damage.
Manage the operation of the Asset Tiger system by overseeing its administration tasks such as user instruction, inventory monitoring, generating reports, and implementing a comprehensive approach to managing assets throughout their entire life cycle.
Oversee the appropriate handling of IT resources in accordance with established guidelines, including procurement, maintenance, and retirement processes.
Incorporating comprehensive technical knowledge, I will guide decision-making processes for acquiring IT equipment by presenting precise specifications and executing thorough physical examinations post-delivery to verify both quality standards and adherence to regulatory requirements.
As a Digital Tools, Innovation, and Capacity Building professional, you will be responsible for developing and implementing innovative solutions that utilize digital tools to enhance organizational capabilities. Your role will involve identifying areas of improvement within the organization, collaborating with cross-functional teams to develop new processes and systems, and providing training and support to ensure successful adoption of these changes. Additionally, you will stay up-to-date on emerging technologies and trends in the field, and work closely with stakeholders to identify opportunities for innovation that align with organizational goals. This role requires a strong background in digital tools, as well as experience in project management and change management.
Oversee the efficient utilization of Trello boards by administering and managing them, while also onboarding new users and providing training sessions for effective implementation of the platform in enhancing team collaboration and streamlining workflows.
As part of the AI Taskforce, actively drive digital transformation, promote the incorporation of advanced technologies like Artificial Intelligence (AI), and foster an organization-wide culture that embraces innovative solutions to complex challenges.
Perform regular updates of employees’ technical competency by offering specialized instruction in conventional workplace tools as well as cutting-edge innovations, with the objective of enhancing their overall digitization abilities and productivity levels.
Work closely with various departments to investigate and introduce advanced technological approaches that tackle operational and logistical difficulties.
Job Title: Vehicle Fleet Manager
Job Type: Full-time
Location: Remote (within Canada)
Start Date: November 2018
Hourly Rate: $40+ depending on experience
Benefits: Health insurance, dental coverage, paid vacation time
Responsibilities:
• Manage a fleet of vehicles
• Oversee maintenance and repair of all vehicles
• Ensure compliance with safety regulations
• Monitor fuel consumption and expenses
• Coordinate vehicle pickups and deliveries
• Assist in the selection and purchase of new vehicles
Requirements:
• Bachelor’s degree in business or a related field
• Minimum of 2 years experience managing a fleet of vehicles
• Knowledge of safety regulations and compliance requirements
• Strong communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Familiarity with vehicle maintenance software and tools
• Comfortable driving and operating heavy machinery
Supervise the utilization of vehicle monitoring systems in adherence to established guidelines and regulations pertaining to speed restrictions.
Collaborate with vendors to address and remedy any complications that arise in connection with automobile tracking technology.
Candidates must possess a minimum of two years’ work experience in marketing or a related field. A bachelor’s degree in marketing, business administration, or a relevant discipline is preferred. Strong communication skills are essential for this role, as well as the ability to analyze market trends and develop effective marketing strategies. Responsibilities include conducting market research, developing marketing campaigns, managing social media accounts, and collaborating with cross-functional teams.
A baccalaureate degree in the field of computer science, information technology, or a closely related discipline is required for this position.
Possessing at least two to three years of practical expertise offering IT assistance in a multifaceted office setting or on a regional scale, with a preference for experience within a nonprofit organization or comparable institutional framework.
The ideal candidate will have demonstrated expertise in identifying and remedying technical problems related to hardware, software, and networks within Windows operating systems, with proficiency spanning both personal computer and enterprise platforms.
Proven proficiency in implementing, managing, and maintaining network infrastructure comprising routers, switches, and wireless access points on both local area networks (LAN) and wide area networks (WAN).
Proficiency in configuring server environments, implementing data protection measures, and adhering to security standards, coupled with an extensive knowledge base on cybersecurity concepts.
Proficiency in utilizing cloud-driven productivity platforms like Microsoft 365, Google Workspace, and Trello for collaborative tasks, along with expertise in managing remote assistance technologies such as ATER.
Proficient in overseeing the management and maintenance of IT infrastructure through the utilization of advanced digital asset tracking systems like Asset Tiger.
Possessing technical certifications, such as Microsoft Certified Professional (MCP), Compton A+, Network+, Cisco Certified Network Associate (CCNA), or equivalents is strongly preferred.
Possess exceptional interpersonal and verbal communication abilities, adept at converting intricate technical ideas into comprehensible, consumer-friendly terminology.
The individual who applies for this role should exhibit a strong inclination towards novelty and creativity, coupled with a proven track record of investigating the application of advanced technologies such as digital transformation, automation, and artificial intelligence in enhancing operational productivity.
Demonstrated aptitude for cooperative teamwork across diverse departments and proficiency in empowering employees via instructional sessions and information dissemination.
Proficient in enhancing the capabilities of local organizations through the implementation of robust IT management practices and the encouragement of autonomous control over information technology resources.
Professionally, we are seeking a motivated individual to join our team in achieving success milestones through excellent project management skills, attention to detail, and exceptional communication abilities. The ideal candidate will possess experience in managing multiple projects simultaneously while ensuring timely completion of tasks and adherence to budget constraints. They must also have strong interpersonal skills to collaborate with colleagues, stakeholders, and clients effectively. Responsibilities include but are not limited to creating project plans, monitoring progress, coordinating resources, and providing regular updates on project status. The successful candidate will be a proactive problem solver who can work independently or as part of a team to achieve desired outcomes.
The first month of employment will involve an extensive orientation program to familiarize new hires with the company’s policies, procedures, and culture. This period also serves as a foundation for establishing clear communication channels between team members, department heads, and upper management. During this time, employees will participate in training sessions, attend meetings, and complete required paperwork to set them up for success in their roles.
Thoroughly acquainted with Techno Serve’s information technology infrastructure, methodologies, and guidelines.
Cultivates harmonious professional connections with members of the IT department and essential personnel in Kenya and Tanzania.
Efficiently handles fundamental user inquiries, device installation, and routine upkeep duties while working collaboratively with supervisors.
Possesses knowledge of fundamental operational procedures including ticket handling, inventory administration, and security protocols.
By 90 Days â Independence & Contribution
Responsible for performing standard IT maintenance duties and resolving technical issues autonomously under limited guidance.
Engages in proactive efforts to enhance and maintain the functionality of information technology systems.
Streamlines support procedures with the objective of improving user satisfaction.
Exhibits dependability and promptness in handling customer service queries and technical difficulties.
By 180 Days â Ownership & Innovation
Oversee the execution of IT enhancement endeavors, whether they are standalone projects or parts of broader undertakings, ensuring adherence to established schedules and performance benchmarks.
Efficiently resolves intricate technical problems to reduce system downtime.
Exhibits comprehensive understanding of organizational structures, communication systems, and digital technologies.
Engages collaboratively in the advancement of digital technologies, offering feasible technical proposals that enhance operational efficiencies.
My ability to solve complex issues proactively through cooperation and teamwork has garnered recognition from both colleagues and management.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
