Job Summary
The Assistant Food & Beverage Supervisor will oversee the daily functioning of all dining venues and food & beverage outlets, ensuring outstanding guest experiences, operational excellence, revenue enhancement, and adherence to corporate standards. This position involves supervising restaurant managers, outlet supervisors, and service teams, coordinating service execution, upholding quality benchmarks, and supporting the attainment of financial and operational objectives.
Oversee a comprehensive range of critical duties encompassing strategic planning, operational execution, and team leadership to drive organizational success and ensure alignment with business objectives. Develop and implement innovative policies, procedures, and initiatives to enhance efficiency, productivity, and compliance across all departments. Foster a collaborative and high-performance culture by mentoring staff, delegating responsibilities, and promoting professional development opportunities. Serve as the primary liaison between senior management and operational teams, facilitating clear communication and ensuring seamless coordination of activities. Monitor key performance indicators, analyze data trends, and prepare detailed reports to inform executive decision-making and strategic adjustments. Manage cross-functional projects, allocate resources effectively, and mitigate risks to maintain operational resilience and achieve targeted outcomes.
Operational management encompasses overseeing daily activities to ensure efficiency, productivity, and adherence to organizational goals. This role involves coordinating processes, managing resources, and implementing strategies to optimize performance. Responsibilities include monitoring workflows, resolving operational challenges, and fostering continuous improvement. Key requirements typically include strong leadership, analytical skills, and proficiency in operational tools. Additionally, the position demands effective communication, problem-solving abilities, and a keen focus on process optimization.
Oversee the daily operations of various dining outlets, including restaurants, bars, lounges, cafés, and room service, ensuring smooth and efficient service delivery.
Ensure optimal functionality of all outlets while upholding exceptional service standards.
Observe guest satisfaction levels and address any concerns or feedback from guests in a timely manner.
Perform routine assessments of dining spaces, service stations, and outlet facilities to ensure compliance with standards.
Oversee the execution of all procedures related to the opening and closing of the outlet.
Responsible for overseeing and guiding team members, this role entails directing workflows, fostering professional growth, and ensuring adherence to company policies while maintaining high performance standards. Requires strong interpersonal and communication skills, the ability to delegate tasks effectively, and a commitment to mentoring staff to achieve collective objectives. Demonstrated experience in team leadership, conflict resolution, and operational leadership is essential for success in this position.
Provide support for the recruitment, orientation, training, and scheduling of food and beverage team members.
Oversee the performance and operations of outlet supervisors, captains, hosts, servers, bartenders, and support staff.
Conduct regular performance assessments and deliver targeted coaching sessions aimed at enhancing staff productivity and elevating service standards.
Foster a culture of collaboration, professional conduct, and a supportive workplace atmosphere among team members.
Maintain adherence to established grooming, uniform, and attendance policies to uphold professional and organizational standards.
Delivering exceptional guest service entails consistently exceeding expectations through a blend of professionalism, attentiveness, and personalized care. Candidates must demonstrate strong interpersonal skills, a proactive mindset, and the ability to resolve issues efficiently. Responsibilities include addressing guest inquiries promptly, anticipating needs, and maintaining a welcoming atmosphere to ensure satisfaction. Prior experience in hospitality or customer-facing roles is preferred, along with a commitment to maintaining high standards of service delivery.
Diligently uphold the highest standards of guest satisfaction throughout every dining facility operated by the establishment.
Maintain consistent, timely, and respectful service delivery across all interactions.
Oversee service flow and optimize table turnover efficiency to ensure seamless operations.
Responsible for overseeing reporting functions and managing administrative duties, this role ensures accurate data compilation, timely submissions, and efficient operational workflows. Key responsibilities include preparing financial and operational reports, maintaining records, coordinating schedules, and supporting cross-functional teams with documentation and compliance requirements. Candidates must possess strong organizational skills, attention to detail, and proficiency in relevant software tools to execute these tasks effectively.
Compile operational reports, shift summaries, and performance updates to ensure accurate documentation and timely distribution.
Monitor key performance indicators for each outlet and propose enhancements to operational efficiency.
Accurately document and update staffing schedules, inventory levels, incident reports, and guest feedback to ensure comprehensive and reliable records.
Seeking a candidate with a Bachelor’s degree in a relevant field and at least three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are required to collaborate effectively with cross-functional teams. The ideal applicant should demonstrate a commitment to continuous learning and professional development. Must be able to work independently, manage multiple deadlines, and maintain high attention to detail under pressure.
A diploma or degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related discipline is required.
Seeking candidates with a minimum of three to five years of hands-on experience in food and beverage operations, including at least one to two years in a leadership position.
Proven ability to lead and effectively manage teams, demonstrating exceptional leadership qualities and fostering a collaborative work environment.
Proven ability to deliver outstanding customer service coupled with exceptional communication skills.
Possesses a solid grasp of restaurant operations, proficiency with POS systems, and expertise in inventory management.
Possesses a solid understanding of food safety regulations and hygiene protocols.
Capable of adapting to varied schedules, including weekends and holidays, as needed.
Qualified applicants are encouraged to submit their CVs electronically to jobs@summithrmc.com, ensuring the position title is specified in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
3 - 5 years
