Kenya Tea Packers Ltd (KET EPA), the premier tea blending, packaging, and distribution enterprise, celebrates more than four decades of distinguished service across Kenyan and global markets. Renowned for its pioneering approach, KET EPA delivers tailored branding and contract packaging solutions, supported by an expansive and premium product range exceeding 50 SKUs, which encompasses black tea, flavored tea, green tea, purple tea, white tea, orthodox tea, herbal infusions, and bottled water. To sustain its upward trajectory and strategic momentum, the organization is now seeking to appoint exceptional, proactive, and highly skilled professionals to assume the following role.
Purpose of the Job
The ICT Assistant – Network Administration, under the supervision of the Head of ICT, evaluates information risks and coordinates the remediation of identified vulnerabilities pertaining to IT security and risks throughout Kenya Tea Packers. This role involves collaborating with the Database Administrator, Business Intelligence, and Reporting teams to manage ICT system support. Additionally, the position ensures secure network connectivity both within and across Keep offices, as well as the integrity and security of the company’s systems.
Oversee and execute the primary functions and obligations associated with this position, ensuring all assigned tasks are completed with precision and adherence to established standards. Facilitate key operational processes, manage critical assignments, and contribute to the achievement of organizational objectives through diligent performance. Collaborate effectively with cross-functional teams to enhance productivity, streamline workflows, and maintain high levels of efficiency in all work activities. Demonstrate accountability in meeting deadlines, fulfilling responsibilities, and upholding professional standards in accordance with company policies and industry best practices.
Evaluates key connectivity metrics—availability, utilization, throughput, and latency—to ensure optimal network performance. Additionally, oversees the strategic selection, installation, configuration, and testing of ICT equipment.
Monitor and oversee all communication systems while troubleshooting network issues, ensuring seamless operation through proactive preventive measures for IT infrastructure, systems, and software applications.
Present your discoveries and suggestions regarding identified security vulnerabilities to the Head of ICT to facilitate prompt corrective measures.
Conduct comprehensive vulnerability assessments by leveraging IT security tools and established methodologies to identify and document any IT security or risk exposures present across the network infrastructure, systems, and software applications.
Conferring with users, the role analyzes workflow, access, information, and security requirements to establish network specifications. Additionally, it involves designing router administration, including interface configuration and routing protocols.
Maintains network performance through continuous monitoring, analysis, and performance tuning, while proactively troubleshooting any network issues. Additionally, escalates unresolved problems to vendors, as needed.
Secures the network through the development of access protocols, continuous monitoring, stringent control measures, and thorough evaluation processes, while ensuring all documentation remains current and accurate.
Regular evaluations of firewall rules, configurations, and logs are conducted in collaboration with the Head of Cyber Defense and Security to establish access privileges, governance frameworks, and resource allocations.
Support the ICT Manager in evaluating and proposing enhancements to existing ICT policies, including the Disaster Recovery Plan, the Company Technology Infrastructure and Systems strategy, and the Business Continuity Planning Standard Operating Procedures.
We are responsible for entering, updating, and tracking information within the ICT support helpdesk system, ensuring seamless operations. Additionally, we deliver prompt, accurate, and uninterrupted support to all users of the information and telecommunication systems.
Provide foundational training and technical assistance to end-users on network access and software application usage, while collaborating with the ICT Manager to ensure accurate maintenance of all information systems documentation.
Collaborate with third-party support representatives to assess and revise service level agreements while troubleshooting technical issues related to end-user hardware, software, and MPLS/SD-WAN/internet connectivity.
Ensure that all PCs, laptops, and servers within the domain or network are operating with licensed and up-to-date operating systems, as well as the latest versions of endpoint security software.
Ensure seamless interconnection of all computers with a variety of systems, such as validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop the annual ICT training capital expenditure (CAPEX) and operational expenditure (OPEX) budgets.
Execute any additional responsibilities as directed by the Systems Administrator or the Head of ICT.
Key Result Areas:
The following outlines the key areas of accountability for this position:
Design, implement, and maintain network infrastructure, security frameworks, and related technical support systems.
Penetration testing and vulnerability assessments are conducted to evaluate the security posture of information systems by identifying potential weaknesses, simulating cyberattacks, and assessing the effectiveness of existing security controls.
Overseeing the operational aspects of threat and vulnerability management, this role involves directing daily activities to ensure robust security posture. Responsibilities include monitoring, assessing, and mitigating potential risks to safeguard organizational assets. The position requires a proactive approach to identifying vulnerabilities, implementing corrective measures, and maintaining compliance with security standards. Strong analytical skills and expertise in threat detection tools are essential, along with the ability to collaborate with cross-functional teams to address security incidents promptly. Experience in security frameworks and risk assessment methodologies is highly desirable.
Offer comprehensive technical assistance to resolve issues encountered by end users, ensuring prompt and effective solutions to maintain operational efficiency and customer satisfaction.
Develop and oversee the deployment of new hardware and software solutions while managing firmware updates and application upgrades to ensure optimal system performance and compatibility.
Liaise with external vendors to troubleshoot and resolve issues pertaining to software malfunctions and hardware defects, ensuring timely and effective communication to minimize operational disruptions.
Core strengths include a robust understanding of strategic planning, exceptional analytical capabilities, and a proven track record in cross-functional collaboration. The ideal candidate must demonstrate proficiency in stakeholder engagement, effective communication, and the ability to drive organizational alignment. Additionally, experience with process optimization, risk management, and change leadership is essential. Strong problem-solving skills and adaptability in dynamic environments are required, along with a commitment to continuous improvement and innovation. Knowledge of industry best practices and emerging trends is highly valued.
Demonstrates a deep understanding of computer hardware systems and their integration with computing infrastructure and databases. Exhibits awareness of the capabilities and limitations inherent to diverse hardware configurations.
Networking: Proficiency in network connectivity, integration processes, and protocols is essential.
Proficient in software development theories, methodologies, and industry standards.
Operating and Database Systems: You will be responsible for installing, upgrading, and maintaining operating systems and databases, distributing software packages, and ensuring updates are deployed efficiently. Additionally, you will tune and optimize system performance, monitor database operations, and ensure seamless functionality across all platforms.
Demonstrates strong analytical skills in leveraging diverse technological expertise to develop efficient, practical solutions to complex challenges.
Demonstrates strong aptitude for comprehending intricate technical details and conveying them in an accessible, clear manner to diverse audiences through written and verbal channels.
Organizational skills: Demonstrates a strong aptitude for efficiently structuring tasks, managing priorities, and ensuring timely completion of responsibilities.
Required Competencies and Qualifications: Possesses proficiency in the specified technical and functional domains, with a solid foundation in relevant methodologies and tools. Demonstrates strong analytical and problem-solving capabilities, along with the ability to communicate effectively and collaborate across diverse teams. Exhibits meticulous attention to detail, adaptability to evolving priorities, and a commitment to continuous learning and professional growth.
The position requires candidates to hold qualifications including the following:
A degree in Computer Science or Information Technology is required for this role.
Minimum of two years’ practical experience in network administration is required.
Network & Security Certification: Candidates must possess a recognized certification in networking and security, such as the Cisco Certified Network Associate (CCNA) or the Certified Ethical Hacker (CEA).
With practical exposure to network installation, configuration, and troubleshooting, the ideal candidate will demonstrate proficiency in deploying and managing network infrastructure. Experience in configuring routers, switches, firewalls, and other networking devices is essential, along with a strong understanding of TCP/IP protocols, subletting, and Plans. The role requires the ability to diagnose and resolve network issues efficiently while ensuring optimal performance and security. A solid background in network hardware setup, cabling, and network documentation is also expected.
We possess extensive expertise in network infrastructure, protocols, and technologies, ensuring robust and efficient system operations. Our team demonstrates a deep understanding of routing, switching, security principles, and network optimization techniques. With proficiency in designing, implementing, and maintaining complex network architectures, we deliver high-performance solutions tailored to organizational needs. Additionally, we stay abreast of emerging trends and advancements in the field to provide cutting-edge support and innovation.
Proven expertise in installing, configuring, and troubleshooting routers is required, with a strong ability to resolve technical issues efficiently.
Interested and qualified applicants are encouraged to submit their application by Wednesday, June 10, 2026. Please include a Motivation Letter that clearly specifies the position being applied for, along with details of current and expected compensation, a Curriculum Vitae, and the names and contact details of three referees. Only shortlisted candidates will be contacted.
Applications should be sent to jobshag@hcsaffiliatesgroup.com, with the position title included in the email subject line. Our Client is an Equal Opportunity Employer.
Qualifications
BA/BSc/HND
Experience Required
2 years
