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Home Jobs Nairobi Human Resources Department Head

Human Resources Department Head

Umba  · ICT / Telecommunication

Full Time Nairobi
Nairobi
Deadline: 1 September 2026
Posted June 2, 2026

Job Summary:

The Human Resources Manager will spearhead the comprehensive HR function, ensuring seamless integration between talent strategies and organizational goals. This role encompasses talent acquisition, employee relations, performance management, HR operations, regulatory compliance, corporate governance, and employee engagement programs. The successful candidate will collaborate closely with leadership as a strategic ally, cultivating an environment that prioritizes high performance, adherence to regulations, and a people-first culture.

Oversee and coordinate daily operations to ensure efficiency and productivity, maintaining high standards of service delivery. Manage a team of professionals, fostering a collaborative and motivated work environment while delegating tasks effectively. Develop and implement strategic plans to align with organizational goals, optimizing resource allocation and budget management. Monitor performance metrics and key indicators to assess progress, identifying areas for improvement and implementing corrective measures as needed. Serve as a liaison between departments to facilitate seamless communication and coordination, ensuring alignment with company policies and procedures.

We are seeking a skilled Talent Acquisition & Workforce Planning professional to oversee the strategic recruitment and workforce optimization initiatives within our organization. The ideal candidate will design and implement end-to-end recruitment strategies, ensuring alignment with business objectives and talent needs. They will analyze labor market trends, forecast staffing requirements, and develop data-driven workforce plans to support long-term organizational growth. Additionally, the role involves collaborating with hiring managers to identify critical roles, streamline hiring processes, and enhance candidate experience. Proficiency in HR analytics, recruitment technologies, and workforce planning tools is essential, along with strong project management and stakeholder engagement skills. The successful candidate will also be responsible for measuring recruitment effectiveness, reporting on key metrics, and continuously refining hiring practices to attract top-tier talent.

Drive full-cycle hiring, candidate evaluation, and seamless integration of new employees across every department to advance organizational expansion and strategic workforce development efforts.

Collaborate closely with departmental leaders to assess staffing requirements, establish succession planning strategies, and uncover talent development initiatives.

Design and execute strategic recruitment initiatives aimed at drawing in, retaining, and successfully integrating top-tier talent into the organization.

Facilitates adherence to organizational policies, ensuring alignment with legal and regulatory standards while promoting a positive workplace culture through proactive employee relations initiatives. Develops and implements compliance programs to mitigate risks associated with employment laws, including labor regulations, workplace safety protocols, and anti-discrimination policies. Investigates and resolves workplace conflicts or grievances efficiently, fostering an environment of trust and accountability. Collaborates with HR leadership to design training modules that educate employees and managers on compliance requirements and best practices. Monitors industry trends and regulatory changes to update policies proactively, ensuring the organization remains current with evolving employment laws. Serves as a key resource for employees and leadership on matters related to workplace conduct, employee rights, and organizational policies.

Provide guidance to managers and employees regarding employee relations issues such as disciplinary actions, grievance management, workplace investigations, conflict resolution, and policy clarification.

Maintain adherence to employment laws, labor regulations, and HR best practices throughout all employee management procedures.

Oversee adherence to HR governance standards by facilitating internal audits, ensuring compliance with regulatory reviews, and meeting external compliance obligations.

Engage in audit preparation initiatives, encompassing Central Bank, internal, and external audits, by maintaining the precision, confidentiality, and regulatory adherence of HR records and documentation.

We are seeking to enhance our organizational effectiveness through strategic performance management and targeted development initiatives. This role will involve designing and implementing frameworks that align individual contributions with company objectives, fostering a culture of continuous improvement and high performance. Responsibilities include evaluating employee performance, identifying skill gaps, and creating tailored development plans to bridge those gaps. Additionally, we will assess organizational structures, workflows, and talent strategies to ensure they support long-term growth and adaptability. The ideal candidate will have experience in performance management systems, change leadership, and data-driven decision-making to drive sustainable organizational success.

Provide assistance in establishing and enhancing performance management systems, encompassing goal establishment, employee assessments, coaching initiatives, feedback processes, and development strategies.

Partner with organizational leaders to enhance workforce efficiency, foster a culture of responsibility, and spearhead ongoing enhancements.

Facilitate learning and development programs designed to strengthen employee skills and improve overall organizational performance.

HR policies, governance frameworks, and reporting mechanisms are developed, implemented, and maintained to ensure compliance with legal standards, organizational guidelines, and industry best practices. This role involves overseeing the creation and enforcement of fair, transparent, and consistent HR policies while ensuring alignment with strategic business objectives and regulatory requirements. Additionally, the position requires monitoring policy effectiveness, analyzing workforce data, and preparing comprehensive reports to support informed decision-making and demonstrate accountability to stakeholders.

Crafting, evaluating, and enforcing HR policies, procedures, manuals, welfare initiatives, and staff loan frameworks is essential to ensure alignment with organizational goals and regulatory mandates.

Prepare comprehensive HR reports, board papers, and workforce analytics to facilitate strategic decision-making and ensure robust governance oversight.

Maintain the integrity and confidentiality of all employee records and HR documentation with diligence and professionalism.

Administers the full spectrum of employee lifecycle processes and benefits administration, encompassing recruitment, onboarding, career progression, and separation. Manages comprehensive benefits packages, including health, retirement, and wellness programs, while ensuring compliance with regulatory standards and organizational policies. Collaborates with HR partners, leadership, and external providers to optimize benefit offerings and streamline administrative workflows. Tracks and reports on benefits utilization, costs, and employee satisfaction to drive continuous improvement and strategic decision-making.

Responsible for managing every stage of the employee journey, from initial onboarding and ongoing engagement through confirmation of employment, internal transfers, and leave administration, to comprehensive benefits management and structured offboarding procedures.

Oversee employee compensation and benefits initiatives, encompassing pension plans, health insurance coverage, wellness initiatives, and ESOP distributions.

Coordinate payroll support functions while maintaining precision in HRIS oversight, administering employee data, and generating workforce reports.

We are seeking a dedicated professional to drive initiatives that enhance employee engagement and cultivate a vibrant organizational culture. The ideal candidate will develop and implement strategies to boost morale, foster collaboration, and align workplace values with employee satisfaction. Key responsibilities include designing engagement programs, measuring employee sentiment, and collaborating with leadership to create an inclusive and motivating work environment. Candidates must possess strong interpersonal skills, experience in HR or organizational development, and a proven ability to analyze workplace dynamics and implement effective solutions.

Enhance employee engagement and strengthen organizational culture by implementing wellness programs, facilitating team-building exercises, establishing recognition initiatives, and launching staff engagement campaigns.

Collaborate with senior leadership and department heads to cultivate an encouraging, diverse, and high-achieving organizational culture.

Contribute to programs designed to enhance employee satisfaction, retention rates, and overall operational efficiency.

Seeking candidates with a bachelor’s degree in a relevant field or equivalent professional experience, along with a minimum of three years of hands-on experience in a similar role. Proficiency in industry-standard software and tools, strong analytical and problem-solving abilities, and excellent written and verbal communication skills are essential. The ideal applicant will demonstrate a track record of delivering high-quality results, collaborating effectively with cross-functional teams, and adapting to evolving priorities. Knowledge of [specific industry regulations, methodologies, or frameworks, if applicable] and a commitment to continuous learning are highly valued.

A bachelor’s degree in Human Resource Management, Business Administration, or an equivalent field is required.

Professional HR certification, such as the Certified Human Resources Professional (CHRP) or an equivalent credential, would be considered a valuable asset.

A current, active membership with the Institute of Human Resource Management (HRM) is mandatory.

Requires a minimum of five to seven years of progressive human resources experience, ideally gained within a regulated or high-paced industry setting.

Possesses comprehensive knowledge of labor legislation, HR regulatory frameworks, compliance standards, and employee relations methodologies.

With a proven track record in human resources, you bring expertise in conducting HR audits, designing and implementing effective policies, overseeing performance management systems, and optimizing HR operational processes.

Demonstrates strong expertise in Human Resource Information Systems (HRIS) and Microsoft Office productivity suites.

Demonstrated expertise in critical leadership attributes, including strategic vision, decision-making acumen, and adept problem-solving capabilities. Essential requirements encompass robust communication skills, both written and verbal, alongside a proven track record in team development and stakeholder management. Additionally, candidates must exhibit strong organizational abilities, adaptability to dynamic environments, and a commitment to continuous professional growth.

Demonstrating exceptional strategic acumen and fostering collaborative business relationships are essential for this role. The position requires an individual who excels in aligning objectives with long-term organizational goals while cultivating strong partnerships across departments and stakeholders. Proficiency in analyzing market trends, anticipating challenges, and driving informed decision-making is paramount, alongside the ability to build trust and facilitate cross-functional alignment to achieve sustainable growth.

Exceptional interpersonal and communication abilities are essential for this role, facilitating effective collaboration and clear information exchange.

Highly dependable with an unwavering commitment to ethical standards and the safeguarding of sensitive information.

Proficient in addressing challenges and mediating disputes effectively.

Demonstrated ability to guide teams and cultivate strong relationships with key stakeholders is essential.

Demonstrated proficiency in organizational methodologies and analytical frameworks is required. The ideal candidate will exhibit a keen ability to structure tasks efficiently while interpreting data to derive meaningful insights. Strong attention to detail and systematic approaches are essential for navigating complex information and optimizing performance outcomes.

Proven capability to thrive in rapidly evolving and high-pressure work settings while maintaining productivity and adaptability.

Qualifications

BA/BSc/HND , Professional Certificate

Experience Required

5 - 7 years

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