We are seeking a highly motivated individual to join our team in the capacity of [Job Title]. The core responsibility of this role involves [primary duty], with additional tasks including [secondary duty], [tertiary duty], and maintaining compliance with [relevant regulation/standard]. The ideal candidate will possess at least [X] years of experience in [relevant field], a proven track record in [specific skill], and familiarity with [specific tool/software]. Strong analytical, communication, and organizational skills are essential, along with the ability to [specific competency]. This position offers a competitive salary, benefits package, and opportunities for professional growth within a dynamic and collaborative work environment.
The People & Culture (P&C) Associate facilitates the seamless execution of essential workforce processes, oversees data management, and aligns P&C initiatives within the Global Emergency Unit (Emu), with an emphasis on the Global Surge Team (GST). This position is instrumental in maintaining the integrity, currency, and cohesion of employee data, systems, and processes to bolster operational effectiveness in a fast-paced environment.
This position demands a proactive, meticulous approach, requiring the ability to rapidly acquire knowledge, adhere to established workflows, and maintain precise information handling. The P&C Associate will collaborate extensively with teams in P&C, Finance, and Emu’s Deployment Team, facilitating daily operations while assisting in the detection and resolution of process or data discrepancies.
This position demands keen attention to detail, adaptability to new challenges, and the capacity to analyze and integrate information across interconnected systems—recognizing how data, workflows, and teams interact while troubleshooting inefficiencies or misalignments. It provides a valuable opportunity to develop expertise in Property & Casualty emergency operations, technical infrastructure, and data management within a high-paced, purpose-driven setting.
This position is nationally contracted and requires on-site presence in Honduras, Nigeria, or Kenya.
Oversee the full spectrum of essential duties associated with this position, ensuring operational excellence and adherence to established protocols. Key responsibilities include managing daily workflows, coordinating cross-functional teams, and maintaining compliance with industry regulations. The role demands meticulous attention to detail, strong analytical capabilities, and the ability to drive strategic initiatives forward. Additionally, the position requires fostering collaborative relationships with stakeholders, troubleshooting complex issues, and delivering measurable results in alignment with organizational objectives.
The Global Surge Team oversees and optimizes process management initiatives across international operations to ensure consistent performance and efficiency. This role requires a strategic approach to identifying process gaps, implementing scalable solutions, and driving continuous improvement in cross-functional workflows. Responsibilities include analyzing operational data, collaborating with regional teams to standardize procedures, and ensuring alignment with company-wide objectives. The ideal candidate will possess strong analytical skills, experience in process optimization, and the ability to lead change management initiatives in dynamic environments.
In collaboration with Emu’s Deployment Management Team, oversee the precise and timely administration of GST benefit processes—such as leave of absence and status changes—while performing monthly audits in Workday to verify data accuracy. Facilitate seamless coordination with Emu Finance and Deployment Management to gather, structure, and validate workforce cost data related to GST, aiding in budgeting, monitoring, and reporting efforts. Deliver administrative support and coordination for P&C initiatives affecting GST staff, including timeline tracking, documentation maintenance, stakeholder communication, and implementation assistance. Ensure consistent adherence to GST policies and procedures, promptly escalating any exceptions, inquiries, or potential risks to senior leadership. Maintain meticulous records and documentation pertinent to GST processes to uphold audit preparedness and institutional knowledge.
People Data Management and HRIS Integrity
Ensures the accuracy, security, and efficient operation of human resources information systems, maintaining the integrity of employee data across all platforms. Conducts regular audits and validations to verify compliance with organizational policies and regulatory standards. Collaborates with IT teams to troubleshoot system issues, implement updates, and enhance data management protocols. Manages database configurations, user access controls, and data retention policies to safeguard sensitive information. Supports HR initiatives by generating insightful reports and analytics to inform workforce planning and decision-making processes.
Perform precise and efficient data entry, updates, and maintenance within HR systems, such as Workday, while adhering to established processes and data standards. Conduct routine data quality assessments by examining reports and employee records to detect missing details, inconsistencies, or inaccuracies. Address and report data discrepancies by collaborating with stakeholders to facilitate resolution and ensure corrections are implemented. Assist in enhancing HR data processes by identifying recurring issues and proposing actionable improvements.
P&C Analytics and Continuous Improvement is responsible for enhancing operational efficiency through data-driven insights and process optimizations. This role involves analyzing property and casualty insurance data to identify trends, mitigate risks, and improve underwriting and claims processes. Key responsibilities include developing predictive models, collaborating with cross-functional teams to implement process improvements, and leveraging advanced analytics tools to support strategic decision-making. Candidates should possess strong analytical skills, proficiency in data analysis tools (e.g., SQL, Python, or R), and experience in insurance analytics or related fields. Additionally, excellent problem-solving abilities and the capacity to communicate complex findings effectively are essential for success in this position.
Compile and produce recurring workforce reports, such as those related to attrition, training completion, and vacation tracking, while verifying the accuracy and timeliness of the data presented. Analyze data outputs to detect basic trends, discrepancies, or anomalies, and escalate findings for deeper examination. Monitor and follow up on mandatory training completion, including Kaya, by maintaining detailed trackers and coordinating reminder notifications with appropriate teams. Ensure dashboards, spreadsheets, and trackers remain precise, intuitive, and readily accessible through consistent updates. Contribute to ongoing process evaluations by providing feedback derived from daily system and tool interactions. Aid in the implementation of process enhancements by revising templates, trackers, and reference materials as instructed.
The role involves overseeing and coordinating all communications strategies, ensuring consistent messaging across various channels, and managing stakeholder relations to enhance organizational reputation. Responsibilities include developing and executing communication plans, crafting press releases, and overseeing internal and external communications to align with business objectives. The position requires strong interpersonal skills, proficiency in writing and editing, and experience in media relations, along with the ability to manage multiple projects under tight deadlines. A degree in communications, public relations, journalism, or a related field is typically required, and prior experience in a communications or media role is preferred.
Maintain and routinely refresh Property & Casualty (P&C) information across Rescue Net and other internal systems, verifying that all content remains precise, up-to-date, and easily accessible. Develop and manage recurring communications, such as training reminders, policy revisions, and critical deadline notifications. Facilitate staff engagement and recognition programs by documenting activities, issuing reminders, and organizing logistics. Address or prioritize routine Age-related inquiries, escalating more intricate issues to the appropriate team members for resolution.
Provides comprehensive administrative support to ensure efficient office operations, including managing correspondence, maintaining filing systems, coordinating meetings, and handling various clerical duties as needed.
Provide ongoing coordination and administrative assistance for People & Culture (P&C) initiatives, encompassing scheduling, record-keeping, and follow-up processes. Assist with duties tied to duty of care, gender equality, diversity and inclusion, and other P&C objectives as required. Facilitate seamless cross-team collaboration by ensuring prompt resolution of action items and maintaining accurate documentation of tasks and decisions.
Key Collaborations: Establishes and maintains strong professional relationships with colleagues, stakeholders, and external partners to drive alignment, facilitate communication, and ensure project success. Engages with cross-functional teams to exchange insights, resolve challenges, and uphold organizational objectives through consistent interaction and collaboration. Builds rapport with clients, vendors, and senior leadership to foster trust, streamline processes, and achieve shared goals efficiently.
Reports to management within a collaborative framework, involving the Director of People and Culture, the Emergency Unit, and the Senior People and Culture Operations Manager.
Internal and external collaboration encompasses a broad network of stakeholders, including the Emu P&C Team, HR Operations Team, Emu Team, CRRD P&C Team, GST Technical Focal Points, and HQ P&C colleagues across specialized units such as Benefits and Compensation. This role requires proactive engagement in supporting a dynamic team of over 70 Emergency Unit staff and 150 GST staff, many of whom operate remotely.
Job Requirements include a Bachelor’s degree in Computer Science, Engineering, or a related discipline, along with a minimum of five years of experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, along with a strong understanding of algorithms and data structures. Candidates must demonstrate experience with database management systems, API development, and cloud computing platforms like AWS or Azure. Excellent problem-solving skills, attention to detail, and the ability to work collaboratively in a team are also required. Familiarity with Agile methodologies and DevOps practices is preferred. Strong communication skills and the capacity to lead projects from conception to deployment are highly desirable.
Seeking candidates with a solid academic foundation, preferably holding a degree in a relevant field, along with a minimum of [X] years of professional experience in [specific industry or role]. Proficiency in [specific skills or software] is essential, and familiarity with [relevant regulations or standards] is highly valued. Prior experience in [specific tasks or projects] is preferred, though exceptional candidates with transferable skills may also be considered. Strong communication and problem-solving abilities are required to excel in this dynamic environment.
A bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a related field—or equivalent professional experience—is required.
We seek candidates with 1 to 3 years of proven experience in human resources, payroll and compensation (P&C), administrative functions, data management, or operational roles.
Familiarity with high-pressure or globally distributed work settings is beneficial.
Technical Skills and Expertise
Proficient in a range of technical skills and specialized knowledge areas essential for the role, ensuring effective performance and problem-solving capabilities. Demonstrates strong competency in relevant software applications, programming languages, and industry-specific tools required to execute job responsibilities efficiently. Familiarity with best practices, methodologies, and technical standards relevant to the field is necessary. Ability to apply technical expertise to analyze complex systems, troubleshoot issues, and implement solutions that enhance operational efficiency. Strong analytical thinking and attention to detail are crucial for interpreting technical data and making informed decisions. Familiarity with data management, cybersecurity principles, and compliance standards may be required.
Demonstrated proficiency in utilizing HR management systems, such as Workday, is required.
Proven track record in managing data entry tasks, maintaining accurate records, and generating basic reports to support operational efficiency.
Demonstrated expertise in spreadsheet software such as Microsoft Excel or Google Sheets, including but not limited to data organization, the application of foundational formulas, and systematic tracking of information.
Proficiency in HR and People & Culture (P&C) operations, including employee data management, leave administration, and benefits coordination, is required.
Proficiency in recognizing the critical role of precise data handling and safeguarding confidential information is required.
Proficiency in English is essential; fluency in Arabic, French, or English is highly advantageous.
Core strengths include strategic planning, problem-solving, analytical thinking, and effective communication, along with a strong capacity for teamwork and adaptability in dynamic environments. Demonstrated leadership in guiding cross-functional teams, fostering collaboration, and achieving organizational objectives is essential. Proficiency in project management methodologies, data-driven decision-making, and process optimization is required. Candidates must exhibit exceptional organizational skills, attention to detail, and the ability to prioritize tasks efficiently. Familiarity with industry-specific tools and technologies, as well as a commitment to continuous professional development, is highly valued. Strong interpersonal abilities and a customer-centric mindset are also critical for success in this role.
Ensures meticulous attention to detail and precision when handling data, procedures, and administrative duties.
Demonstrates a rapid aptitude for grasping and adjusting to evolving systems, software, and operational methodologies within a fast-paced and ever-changing setting.
Ability to identify how processes, data, and team dynamics interrelate and to promptly detect inconsistencies or gaps.
Proactively detects issues and conducts preliminary root cause analyses while consulting with stakeholders to facilitate efficient solutions.
Demonstrates strong organizational skills by efficiently handling multiple tasks and competing priorities while consistently meeting established deadlines through strategic planning and diligent follow-up.
Fosters constructive working relationships and engages in seamless collaboration with colleagues spanning various teams and functions.
Communicates with clarity and professionalism, both in written and verbal formats, adjusting the tone and style to suit diverse audiences.
Demonstrates a commitment to fostering a supportive work environment while prioritizing exceptional user experiences.
Manages confidential data with utmost care and upholds stringent professional standards at all times.
Adapts seamlessly to dynamic, evolving, and multifaceted settings while maintaining high efficiency and performance.
Exhibits a strong drive for continuous growth and learning, particularly in the realms of Property and Casualty, while actively pursuing opportunities to expand expertise and stay current with industry advancements.
A remote or flexible work arrangement is available, requiring a reliable internet connection.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
