Oversee and execute core duties encompassing strategic planning, project management, and cross-functional collaboration to drive organizational objectives. Lead initiatives that enhance operational efficiency, ensure adherence to compliance standards, and foster innovation across departments. Develop and implement policies, procedures, and performance metrics to optimize workflows, mitigate risks, and align with long-term business goals. Serve as a liaison between senior leadership and teams to facilitate transparent communication, resolve escalated issues, and promote a culture of accountability and continuous improvement. Analyze data, identify trends, and present actionable insights to inform decision-making and strategic direction.
Digital Transformation & Innovation
This role drives the strategic integration of digital technologies to modernize business processes, enhance customer experiences, and foster sustainable growth. The position requires expertise in identifying emerging trends, evaluating technological advancements, and implementing innovative solutions that align with organizational objectives. Key responsibilities include leading cross-functional teams to execute digital initiatives, optimizing operational efficiency through automation and data-driven decision-making, and ensuring seamless adoption of new systems. Candidates must possess a proven track record in digital strategy development, proficiency in emerging technologies (e.g., AI, cloud computing, IoT), and strong leadership skills to guide teams through transformative change. A degree in a relevant field (e.g., Computer Science, Business Administration) and experience in digital transformation projects are mandatory.
Formulate and spearhead the execution of the Sacco’s Digital Transformation Strategy.
Facilitate the transition of member transactions from traditional branch-based services to digital self-service platforms, encompassing member onboarding, loan origination and processing, member statements, and customer support.
Lead the advancement of digital financial services by driving innovation across mobile banking, internet banking, agency banking, application programming interfaces (APIs), artificial intelligence (AI)-driven solutions, and fintech integrations.
Drive automation initiatives to enhance turnaround times, operational efficiency, and member satisfaction across business processes.
Regularly explore advancements in technology to identify scalable innovations that bolster competitive advantage and improve service standards.
Responsible for overseeing the ICT infrastructure and enterprise systems to ensure seamless operation, reliability, and security. This role involves managing and maintaining hardware, software, and network resources while optimizing system performance and troubleshooting issues. Key duties include implementing and enforcing IT policies, managing system upgrades, and providing technical support to users. Additionally, the position requires collaboration with stakeholders to align IT solutions with business objectives and ensure compliance with industry standards and regulations. Strong problem-solving skills, technical proficiency, and the ability to manage multiple priorities in a fast-paced environment are essential.
Deliver robust, high-availability, reliable, and scalable core banking systems and ICT infrastructure with optimal performance.
Oversee the administration and maintenance of enterprise networks, servers, databases, cloud services, telecommunications systems, and digital platforms.
Create and execute proactive maintenance strategies aimed at reducing downtime and preventing business interruptions.
Responsible for managing ICT capacity planning, infrastructure enhancements, and enterprise architecture initiatives to align with and facilitate future business expansion.
Facilitate smooth and uninterrupted connectivity between core banking systems and external third-party applications to maintain operational efficiency and data consistency.
Cybersecurity, Risk, and Compliance Management encompasses the strategic oversight of organizational safeguards to mitigate digital threats, ensure regulatory adherence, and uphold operational integrity. This role demands a robust understanding of threat landscapes, risk assessment methodologies, and compliance frameworks to design and implement robust security policies. Responsibilities include identifying vulnerabilities, conducting audits, and enforcing protocols that align with industry standards and legal mandates. Candidates must possess expertise in frameworks such as ISO 27001, NIST, or similar, alongside proficiency in risk assessment tools and incident response strategies. Strong analytical skills, meticulous attention to detail, and the ability to communicate complex security concepts to stakeholders are essential. Prior experience in governance, risk, and compliance (GRC) within dynamic environments is highly valued.
Design and deploy comprehensive cybersecurity frameworks that comply with applicable regulatory mandates and adhere to established industry standards and best practices.
Develop and enforce robust security measures to protect systems, member data, and digital channels from cyber threats, fraud, and unauthorized access.
Responsibilities include leading vulnerability assessments, conducting penetration testing, managing access controls, and maintaining continuous security monitoring.
Ensure adherence to SARA regulations, the Data Protection Act, ICT governance policies, and information security standards.
Develop and execute cybersecurity awareness initiatives while fostering a security-first mindset throughout the organization.
The position encompasses the development, implementation, and oversight of strategies to ensure organizational resilience and continuity of critical operations. Responsibilities include establishing robust recovery protocols, conducting regular risk assessments, and maintaining compliance with relevant industry standards. The role requires expertise in identifying potential threats, designing mitigation plans, and ensuring seamless operational recovery. Proficiency in disaster recovery frameworks, crisis management, and business impact analysis is essential, along with strong analytical and problem-solving skills to address unforeseen disruptions effectively.
Develop, execute, and routinely evaluate Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) to ensure organizational resilience and operational stability.
Implement robust backup solutions, maintain redundancy protocols, and establish effective recovery procedures to safeguard essential business systems.
Ensure operational resilience by coordinating disaster recovery simulations and managing system failures or disruptions effectively.
Monitor and enhance the Sacco’s business continuity preparedness on an ongoing basis.
The ICT Governance & Service Delivery team is responsible for establishing and maintaining robust frameworks that ensure adherence to governance policies, regulatory compliance, and service excellence. This role involves overseeing the strategic alignment of IT services with organizational objectives, managing service delivery processes, and implementing best practices to enhance operational efficiency and risk mitigation. Key responsibilities include developing and enforcing governance policies, conducting audits to verify compliance, identifying opportunities for process improvement, and fostering a culture of accountability and continuous service enhancement. Candidates must possess a proven track record in IT governance, service management, and regulatory compliance, along with strong analytical and leadership skills to drive strategic initiatives and collaborate effectively across departments.
Formulate, implement, and maintain comprehensive ICT policies, procedures, standards, and governance frameworks to ensure alignment with organizational objectives and regulatory requirements.
Monitor ICT service performance to verify that all agreed-upon service levels are consistently met and maintained.
Oversee relationships with ICT vendors, service providers, contracts, and technology partnerships to ensure alignment with organizational objectives and service delivery standards.
Oversee the development and administration of the ICT budget, with a focus on optimizing the cost efficiency of technology resource utilization.
Prepare and submit consistent reports to Management and the Board that detail ICT performance metrics, risk assessments, and strategic initiatives, along with actionable recommendations for informed decision-making.
Drives and oversees high-performing teams while fostering strong relationships with key stakeholders to align objectives and ensure collaborative progress.
Guide, nurture, and advance the ICT team to meet departmental goals effectively.
Cultivate an environment characterized by innovation, accountability, ongoing enhancement, and exceptional performance.
Work collaboratively with business units to assess technology requirements and implement solutions that support organizational goals.
Assist in implementing change management strategies integral to digital transformation efforts.
Seeking a highly skilled and experienced professional to join our team, the ideal candidate will possess a minimum of five years in a relevant field, along with a proven track record of delivering exceptional results. Proficiency in industry-standard software, strong analytical abilities, and excellent communication skills are essential. The successful applicant must demonstrate the capacity to work independently, manage multiple priorities, and thrive in a fast-paced environment. A bachelor’s degree in a related discipline is required, and any advanced certifications will be considered a valuable asset.
Demonstrated expertise in critical areas of professional capability is essential for this role. Candidates must possess strong analytical and problem-solving skills, enabling them to address complex challenges effectively. Exceptional communication abilities, both written and verbal, are required to convey ideas clearly and collaborate across teams. Proficiency in industry-specific tools and methodologies is also necessary, along with a commitment to continuous learning and adaptability in dynamic environments. Prior experience in a similar position or relevant technical background is preferred.
We are seeking a seasoned professional to lead the development and implementation of our digital transformation initiatives, ensuring alignment with organizational objectives and industry best practices. This role requires a strategic mindset to assess current processes, identify opportunities for innovation, and drive the adoption of cutting-edge technologies to enhance operational efficiency and customer experience. The ideal candidate will possess extensive experience in digital strategy formulation, change management, and cross-functional collaboration, with a proven track record of executing complex transformation projects. Responsibilities include defining roadmaps, overseeing digital tool integrations, and measuring the impact of initiatives through KPIs.
ICT Governance & Leadership role oversees the strategic direction, policies, and standards for information and communication technology within an organization. It ensures alignment between ICT initiatives and business objectives while managing risks, compliance, and technological advancements. The position involves leading governance frameworks, promoting best practices, and ensuring efficient resource utilization. Responsibilities include stakeholder engagement, performance monitoring, and fostering innovation to drive digital transformation. Candidates must possess strong leadership skills, a deep understanding of governance principles, and experience in managing complex ICT environments.
Core banking systems management encompasses the oversight and strategic direction of vital financial infrastructure, ensuring seamless operation, security, and efficiency across banking platforms. This role demands expertise in system administration, data integrity, and regulatory compliance, alongside proficiency in troubleshooting technical issues, optimizing performance, and integrating new technologies. Responsibilities include maintaining core banking applications, managing user access, and collaborating with cross-functional teams to implement upgrades or enhancements. A strong background in banking software, IT governance, and project management is essential, along with the ability to align technological solutions with business objectives.
Cybersecurity and Information Security Management professionals are responsible for safeguarding an organization’s digital assets, systems, and networks against evolving threats. They develop, implement, and oversee robust security policies, protocols, and procedures to mitigate risks, ensure compliance with regulatory standards, and protect sensitive data from unauthorized access or cyberattacks. Additionally, these specialists conduct regular risk assessments, vulnerability scans, and security audits to identify potential weaknesses and implement corrective measures. They also provide guidance on security best practices, raise awareness through training programs, and collaborate with cross-functional teams to integrate security measures into business processes. Strong analytical, problem-solving, and communication skills are essential, along with expertise in security frameworks, encryption technologies, and incident response strategies.
We oversee the planning, implementation, deployment, and maintenance of the organization’s ICT infrastructure and network systems, ensuring seamless connectivity, optimal performance, and robust security across all platforms. This role involves managing network hardware, software, and services, including routers, switches, firewalls, and virtual private networks (VPNs), while also monitoring system performance, troubleshooting issues, and implementing upgrades to align with evolving technological demands. Additional responsibilities include coordinating with cross-functional teams to integrate new technologies, ensuring compliance with industry standards and regulatory requirements, and providing technical guidance to support business continuity and digital transformation initiatives. Candidates must possess strong analytical skills, proficiency in network protocols (such as TCP/IP, DNS, DHCP), and hands-on experience with network monitoring tools (e.g., Wireshark, SolarWinds). Experience with cloud-based networking solutions, cybersecurity best practices, and project management is highly desirable.
Provides cloud computing solutions and manages enterprise-level systems, ensuring optimal performance, security, and scalability. Designs, implements, and maintains cloud infrastructure, including hybrid and multi-cloud environments. Collaborates with cross-functional teams to align technology with business objectives. Oversees software deployment, system monitoring, and troubleshooting to minimize downtime. Evaluates emerging cloud technologies and recommends enhancements to improve efficiency and reduce costs. Ensures compliance with industry standards and regulatory requirements. Strong proficiency in AWS, Azure, or Google Cloud is required, along with experience in DevOps practices, scripting, and automation tools. Excellent problem-solving skills and the ability to work under pressure are essential.
We are seeking a skilled professional to oversee and implement robust strategies for business continuity and disaster recovery initiatives. The ideal candidate will develop, document, and maintain comprehensive plans to ensure operational resilience in the face of disruptions. Responsibilities include conducting risk assessments, identifying critical business functions, and designing recovery procedures to minimize downtime and data loss. Additionally, the role requires regular testing and updating of recovery plans, coordinating with stakeholders across departments, and ensuring compliance with industry standards and regulatory requirements. Strong analytical skills, attention to detail, and the ability to communicate effectively with technical and non-technical audiences are essential.
ICT Risk Management and Compliance professionals are responsible for identifying, assessing, and mitigating information and communication technology risks while ensuring adherence to regulatory requirements and organizational policies. They develop and implement robust risk management frameworks, conduct thorough risk assessments, and monitor compliance with industry standards and legal obligations. Additionally, they oversee incident response procedures, perform audits, and provide guidance to stakeholders on best practices for safeguarding data integrity and security. Strong analytical skills, attention to detail, and a deep understanding of regulatory frameworks are essential for this role.
Responsible for overseeing and administering vendor and contract relationships, ensuring compliance with established terms, conditions, and performance metrics. Manages the full lifecycle of vendor engagements, from initial selection and negotiation through to renewal or termination. Develops and maintains robust procurement strategies to optimize cost efficiency while mitigating risk and fostering collaborative partnerships. Tracks contract milestones, monitors deliverables, and resolves disputes or escalations in a timely manner. Ensures adherence to legal, regulatory, and organizational policies throughout all vendor interactions.
Experienced professionals are sought to oversee project execution and facilitate the integration of new systems, ensuring alignment with organizational objectives and client specifications. Proficiency in project management methodologies, coupled with strong analytical and problem-solving skills, is essential for coordinating cross-functional teams, mitigating risks, and delivering solutions within defined timelines and budgets. Candidates must demonstrate expertise in system implementation processes, including planning, testing, and deployment, while maintaining clear communication with stakeholders to drive successful adoption and operational efficiency.
We seek a skilled professional to drive insights through data analytics and business intelligence. The candidate will collect, process, and analyze complex datasets to identify trends, patterns, and opportunities that inform strategic decision-making. Key responsibilities include developing dashboards, generating reports, and presenting actionable insights to stakeholders across departments. Proficiency in data visualization tools (e.g., Tableau, Power BI), SQL, and programming languages (e.g., Python, R) is essential. Strong analytical thinking, problem-solving abilities, and excellent communication skills are required to translate data into business value. Experience with business intelligence platforms, ETL processes, and KPI tracking is advantageous. The ideal candidate will collaborate with cross-functional teams to align data solutions with organizational objectives.
Accomplish process automation and innovation initiatives to enhance operational efficiency and drive continuous improvement across systems and workflows.
Seeking candidates with a Bachelor’s degree or higher in a relevant field, complemented by a minimum of three years of industry experience. Demonstrated proficiency in project management, technical analysis, and strategic planning is required. Strong communication skills, both written and verbal, are essential for effective collaboration and stakeholder engagement. Familiarity with industry-specific software and regulatory standards is a must. The ideal candidate will exhibit problem-solving abilities, adaptability, and a commitment to continuous learning.
A Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a closely related discipline is required.
Professional certifications, including CISA, CISSP, ITIL, or comparable credentials, are essential requirements for this role.
A minimum of seven years of hands-on ICT experience is required, including at least three years in a leadership capacity, ideally gained within a SACCO, banking, financial services, or fintech setting.
Seeking a candidate with demonstrated expertise in digital transformation initiatives, cybersecurity frameworks, enterprise systems management, and ICT governance practices.
Proven expertise in overseeing core banking systems, digital financial platforms, and technology-driven business initiatives.
Proficient knowledge of information and communication technology (ICT) regulatory standards, cybersecurity frameworks, and data protection mandates is essential.
Experienced in overseeing and directing technology initiatives, with a strong background in guiding teams, implementing systems, and ensuring operational efficiency in technology-driven environments. Demonstrated proficiency in aligning IT strategies with business objectives, optimizing infrastructure, and driving innovation through technology solutions. Skilled in project management, risk assessment, and stakeholder collaboration to deliver high-impact results. Capable of managing budgets, resources, and cross-functional teams to achieve organizational goals while maintaining compliance and security standards.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
7 years
