The primary objective of this role is to fulfill [specific purpose or mission of the job], ensuring alignment with organizational goals and operational efficiency. This position requires a blend of technical expertise, strategic thinking, and interpersonal skills to drive performance and foster collaboration across teams. Key responsibilities include [list core duties, e.g., managing projects, analyzing data, or developing policies], while adhering to industry standards and compliance requirements. The ideal candidate will possess [list qualifications, such as education, certifications, or experience], along with the ability to [highlight soft skills, e.g., problem-solving, communication, or leadership]. Success in this role will contribute to [specific outcomes, e.g., business growth, innovation, or process improvement].
To assist the Operations Officer in maintaining effective guard force operations, the position involves proper deployment, supervision, and discipline enforcement, alongside digital attendance tracking and precise record-keeping. This role guarantees consistent service delivery, uninterrupted operations, and adherence to company standards across all assigned areas of responsibility.
Responsibilities encompass a broad spectrum of duties tailored to ensure operational excellence and team success. Key tasks involve leading project initiatives, collaborating across departments to align on strategic objectives, and overseeing daily workflows to maintain productivity. Additionally, the role demands meticulous attention to detail in analyzing data, preparing comprehensive reports, and presenting actionable insights to stakeholders. Strong communication skills are essential for fostering productive relationships with clients and colleagues alike. Problem-solving abilities and adaptability are required to navigate challenges and drive continuous improvement within the team. Compliance with company policies, industry regulations, and ethical standards remains a critical responsibility.
Execute and oversee daily guard deployment to guarantee complete coverage of all assigned posts.
Responsible for developing and updating duty rosters, monitoring daily attendance records, managing off-duty schedules, and coordinating leave plans for all assigned guards.
Oversee suspended accounts by maintaining a current Suspended Off Register and facilitating prompt recovery efforts.
Ensure daily verification of guard attendance by conducting physical inspections and completing mandatory digital QR code scanning procedures.
Ensure all guards maintain visible and up-to-date name tags equipped with QR codes at all times.
Ensure full digital compliance by conducting mandatory 100% scans at duty stations, off-duty locations, and patrol checkpoints for reporting purposes.
Perform routine field supervision to assess adherence to grooming, uniform standards, discipline, and operational readiness.
Ensure all guards are fully informed of and compliant with Standard Operating Procedures as well as any instructions specific to their assigned duties.
Identify, document, and resolve disciplinary issues at the assignment level, ensuring compliance with established company protocols and procedures.
Promptly refer any disciplinary matters to the Operations Officer and the Area Manager for additional review and appropriate measures.
Submit thorough and precise incident and disciplinary reports to support ongoing investigations effectively.
Monitor assignment parameters vigilantly and promptly escalate any incidents, identified risks, or security-related concerns to the control room.
Regularly engage with clients in your designated area to gather feedback and address concerns by escalating them for resolution.
Ensure service quality is upheld through the maintenance of professionalism among guards and the fulfillment of client expectations.
Operate and oversee the designated motorbike with accountability, performing routine maintenance as needed and promptly documenting any defects or issues that arise.
Ensure guards’ uniforms, QR tags, and equipment remain in optimal condition and are promptly replaced as needed.
Maintain precise documentation, encompassing deployment sheets, checklists, OB summaries, digital logs, and client feedback.
Compile and deliver comprehensive daily, weekly, and monthly reports to the Operations Officer in a timely and accurate manner.
Provide guidance to ensure business continuity and emergency response measures are effectively implemented at the assignment level.
Support all operational tasks and initiatives as directed by the Operations Officer or senior management to ensure seamless business functioning.
We are seeking a highly motivated professional with a proven track record in [specific field or industry]. The ideal candidate will possess a minimum of [X] years of relevant experience, along with a strong educational background in [specific degree or certification]. Proficiency in [key skills or tools, e.g., data analysis, project management software] is essential, as is the ability to [specific soft skills, e.g., collaborate effectively, solve complex problems]. Strong communication skills, both written and verbal, are required to articulate ideas clearly and engage with stakeholders at all levels. Additionally, the candidate should demonstrate adaptability in dynamic environments and a commitment to continuous learning and professional development. Familiarity with [industry-specific regulations, standards, or technologies] is a plus.
A relevant academic qualification such as a Diploma in Business Administration, Security Management, or a closely related discipline is required.
Hold a current and valid Class F and G riding license.
Equipped with a robust understanding of key concepts, methodologies, and industry best practices, the ideal candidate will demonstrate proficiency in relevant tools, techniques, and frameworks. The role demands strong analytical thinking, problem-solving capabilities, and the ability to communicate complex ideas clearly and concisely. Additionally, expertise in specialized areas—such as data analysis, project management, or technical writing—may be required, depending on the position. Experience with relevant software, programming languages, or certifications is often necessary to meet the demands of the role effectively.
Accomplished in leading teams and overseeing field operations with precision and effectiveness.
Proficient in utilizing digital platforms, including QR code scanning tools and reporting applications, to streamline workflows and enhance data accuracy.
Proven ability to communicate effectively and deliver exceptional customer service, ensuring clear and professional interactions with clients and colleagues alike.
Demonstrates exceptional proficiency in creating and maintaining thorough documentation and producing detailed reports.
Proficiency in security protocols, deployment methodologies, and regulatory guidelines is required.
Candidates must possess a minimum of three years of relevant work experience in the specified field. Applicants should demonstrate proficiency in key technical skills, including [insert specific skills], and exhibit strong problem-solving abilities. Familiarity with industry-standard tools and methodologies is strongly preferred. Additionally, prior leadership or project management experience enhances eligibility for this role.
A minimum of five years of progressive experience in motorcycle riding is required.
Requires a minimum of two years of direct experience in supervisory roles or managing guard forces.
Interested applicants are invited to submit their applications and curriculum vitae to hr@totalsecuritykenya.com.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 years
