Job Purpose Statement
The Head of LOOP Payments Business oversees the alignment of market opportunities with LOOP DFS’s strategic vision and objectives. This position is tasked with driving the expansion of Consumer and Business payment verticals, fostering activation, retention, and monetization within the payments’ ecosystem. Additionally, the role encompasses the leadership and coordination of all growth managers across the business.
The individual in this role will spearhead the commercial design, execution, monetization, and end-to-end accountability for the payments vertical’s strategic direction. Leveraging platform design methodologies and business modeling frameworks, they will dissect payment ecosystems to uncover high-potential, investment-grade opportunities, construct robust business cases, secure stakeholder alignment and approvals, and mobilize cross-functional teams to execute the payments vision. Additionally, they will champion payment innovation initiatives, enhance user experience, and streamline payment processes to drive cost efficiencies.
The successful candidate will be responsible for managing and nurturing partnerships with payment service providers, financial institutions, and card networks.
Oversee critical account management functions, ensuring the delivery of high-quality services and solutions to key clients. Develop and maintain strong, long-term relationships with major accounts to drive client satisfaction and retention. Monitor performance metrics and address any issues promptly to meet or exceed client expectations. Collaborate with cross-functional teams to align resources and strategies with client needs. Prepare and present detailed reports on account activities, progress, and financial performance. Identify opportunities for upselling and expansion within existing accounts to maximize revenue potential. Ensure compliance with company policies and industry regulations throughout all engagements. Provide strategic guidance to clients to support their business objectives and foster mutual growth.
Gathering and interpreting financial data to inform strategic planning and decision-making processes is a core responsibility of this role. Evaluating current financial performance against historical benchmarks and market trends is essential to identify opportunities for growth and cost optimization. Collaborating with cross-functional teams, including finance, operations, and executive leadership, ensures alignment between financial objectives and broader organizational goals. Proficiency in financial modeling, forecasting, and variance analysis is required, along with strong analytical and problem-solving skills. Additionally, the ability to communicate complex financial insights clearly and concisely to stakeholders at all levels is critical. Candidates must possess a bachelor’s degree in finance, accounting, or a related field, along with relevant professional certifications such as CFA or CPA preferred.
Drives growth in average revenue per user through strategic initiatives and performance optimization.
By enhancing cost management, refining pricing strategies, and streamlining operational processes, you will contribute to the expansion of gross margin.
To expand the company’s market share across all sectors of the Payments industry, we will pinpoint and capitalize on emerging growth prospects, thereby strengthening our competitive position and driving revenue expansion.
We are seeking a professional to oversee and enhance our internal business processes to ensure operational efficiency and effectiveness. The ideal candidate will analyze current workflows, identify areas for improvement, and implement strategic solutions to streamline operations. Responsibilities include documenting processes, monitoring performance metrics, and collaborating with cross-functional teams to drive continuous improvement. A strong understanding of process optimization methodologies, such as Lean or Six Sigma, is required, along with proficiency in relevant tools and software. Additionally, the role demands excellent analytical skills, problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment.
To enhance the company’s growth processes, establish and maintain reliable systems that drive sustainable customer expansion.
Mitigate risks by actively identifying and addressing potential threats, while concurrently ensuring adherence to all regulatory standards and requirements.
We seek a dedicated professional to serve as the primary point of contact for clients, ensuring exceptional service and support. The ideal candidate will handle inquiries, resolve issues promptly, and maintain strong relationships with customers to enhance satisfaction and loyalty. Responsibilities include responding to requests via phone, email, or chat, documenting interactions accurately, and escalating complex matters to senior staff when necessary. Proficiency in CRM systems and strong communication skills are essential, along with the ability to work efficiently in a fast-paced environment. Prior experience in a customer-facing role is preferred, and the ability to multitask while maintaining a positive attitude is key.
Position yourself at the forefront of customer acquisition and retention efforts by strategically identifying and engaging untapped customer segments, designing dynamic sales and marketing initiatives, and consistently delivering measurable value to drive sustained growth.
Learning & Growth
Commit to ongoing personal and team growth through active engagement with evolving industry trends, ensuring both individual and collective advancement through continuous learning initiatives.
Job Specifications
We are seeking a highly motivated individual with a strong academic background to join our team. The ideal candidate will possess a relevant degree from an accredited institution and demonstrate a commitment to continuous learning and professional development. In addition to formal education, the candidate should exhibit exceptional analytical skills, attention to detail, and the ability to interpret complex data. Proficiency in research methodologies, critical thinking, and effective communication is essential. The role requires the ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment. Collaboration with cross-functional teams and adherence to ethical standards are also key expectations.
A Bachelor’s degree in Computer Science, Business, or a related field is required.
A Master of Business Administration (MBA) or a graduate degree in a relevant business discipline is preferred.
Demonstrated professional experience is required for this role. Applicants must possess a minimum of [X] years of relevant work experience in [specific field/industry]. Prior involvement in [specific tasks, projects, or responsibilities] is highly advantageous. Familiarity with [specific tools, software, or methodologies] is preferred. Strong analytical and problem-solving skills are essential to excel in this position.
At least ten (10) years’ work experience, five (5) of which should have been in management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development projects and/or initiatives.
go to method of application
To submit your application, kindly utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
10 years
