Crafts compelling job descriptions that accurately reflect the scope of duties, essential qualifications, and key performance expectations for each role to ensure clarity and alignment with organizational objectives.
Do you possess expertise in overseeing Atlassian product suites?
Are you capable of evaluating user-reported issues, devising efficient solutions, and implementing automation to enhance workflow efficiency?
Are you capable of spearheading the implementation of Jira Atlassian spaces, guaranteeing comprehensive functional coverage and adherence to project timelines?
Do you excel in facilitating communication and collaboration among diverse stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to establish deployment strategies, distribute resources effectively, oversee project execution, and verify adherence to established standards?
Are you adept at creating precise documentation and insightful reports that enhance traceability and support data-driven decision-making?
We oversee the entire lifecycle of applications from initial conception to retirement, ensuring seamless integration across development, testing, deployment, and monitoring phases. This role demands expertise in tools and methodologies for managing software development processes, including version control, issue tracking, and continuous integration/continuous delivery (CI/CD) pipelines. Candidates must possess strong analytical and problem-solving skills, as well as proficiency in relevant ALM platforms and frameworks. Responsibilities include optimizing workflows, maintaining system documentation, and collaborating with cross-functional teams to deliver high-quality software solutions efficiently.
Oversee the complete lifecycle of the I2A platform—comprising a Jira-based minimum viable product, Power BI dashboards, customized SharePoint portals tailored to individual countries, and low-code components—throughout the incubator phase, maintaining consistent availability, optimal performance, and high-quality standards.
Configure and tailor Jira projects, workflows, custom fields, permissions, and access segregation rules to align with three distinct operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and the OCP/CBA prototype tenants.
Set up and maintain country-specific Jira environments for the designated implementation countries, ensuring the seamless migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
Develop and oversee Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, guaranteeing data precision and timely refresh cycles.
If analysis of deployment resistance in Q4 2026 deems it necessary, collaborate on the design and evaluation of the streamlined alternative MVP prototype.
We provide ongoing assistance and upkeep to ensure optimal performance and reliability of systems, software, and infrastructure. This role requires expertise in troubleshooting, system administration, and proactive maintenance to minimize downtime and address technical issues promptly. Responsibilities include monitoring system health, applying updates and patches, resolving user inquiries, and maintaining documentation. Ideal candidates will possess strong problem-solving skills, familiarity with relevant technologies, and a commitment to delivering high-quality support.
Offer Tier 1 and Tier 2 functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and implementing appropriate solutions.
Collaborate closely with designated DSI teams within OCG to deliver Tier 3 support, facilitate change implementation, and ensure seamless integration with existing MSF systems.
Contribute to and consult with the Senior Project Manager regarding interactions with Atlassian and other external service providers, facilitating seamless collaboration on configuration adjustments, license administration, and resolution of technical challenges.
Suggest and execute enhancements to processes or configurations based on insights gained from problem-management analyses.
We are seeking a seasoned professional to oversee the end-to-end process of product development and release management. This role is responsible for guiding products from initial conception through to market deployment, ensuring alignment with strategic objectives and customer needs. Key responsibilities include defining product roadmaps, coordinating cross-functional teams, managing timelines, mitigating risks, and ensuring timely, high-quality releases. The ideal candidate will possess strong leadership skills, a deep understanding of product lifecycle management, and the ability to balance innovation with operational efficiency. Proficiency in agile methodologies, stakeholder communication, and data-driven decision-making is essential, along with experience in driving successful product launches in fast-paced environments.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and evaluations.
Assist in composing requests for change (RFC), bug reports, and user stories to facilitate seamless feature development.
Coordinate User Acceptance Testing (UAT) scenarios and environments, collaborating closely with key stakeholders, especially within high-volume operational areas like Medical and Logistics.
Provide assistance in organizing and executing releases while ensuring adherence to established quality standards, including functional coverage, budget constraints, and timelines.
Revise and automate the role-based recommendations report for IMS onboarding, ensuring alignment with the optimal integration(s) within OD’s ecosystem, which may include Workday, Dynamics, SAP Success Factors, and other relevant platforms.
We are seeking a skilled professional to oversee training initiatives, develop comprehensive documentation, and facilitate effective knowledge sharing across the organization. The ideal candidate will design and implement training programs, create detailed instructional materials, and ensure that critical information is accessible to all team members. Additionally, they will establish processes to document best practices, maintain up-to-date resources, and promote a culture of continuous learning and collaboration.
Develop and regularly update comprehensive documentation, including FAQs, configuration guides, and custom support resources such as “how-to” videos and practical user guides as needed.
Provide specialized training sessions and weekly Q&A forums for users, with particular emphasis on comprehensive instruction for Insights-to-Action Country focal points—including Information Management Champions and IS Officers—in implementation countries.
Assist in preparing IMS pre-departure briefings for staff assigned to deployment in implementation countries.
Develop the capabilities of country focal points to secure long-term commitment and leadership following the incubator phase.
Stakeholder collaboration and coordination across multiple organizational divisions are essential for this role, requiring effective engagement with cross-functional teams to align objectives and ensure seamless project execution. The position demands strong interpersonal skills to build and maintain relationships with key stakeholders, alongside the ability to facilitate communication between departments to resolve dependencies and streamline processes. Responsibilities include identifying shared goals, mediating conflicts, and fostering a collaborative environment to drive collective success.
Serve as the intermediary connecting the I2A Project Team with IT focal points across ODs, facilitating evaluations of shared workflows against OD-specific governance structures, configurations, and limitations.
Facilitate collaborative exchanges with every organizational sector influenced by the platform lifecycle, such as mission teams, operational units, and headquarters divisions.
Prepare feasibility assessments and decision documentation to evaluate the transition of I2A to a large-scale or business-as-usual solution starting in 2027.
Consistently and openly communicate with stakeholders to deliver timely updates, address concerns, and maintain alignment with project objectives.
Seeking candidates who possess a Bachelor’s degree in a related field, along with a minimum of three years of professional experience in a comparable role. Strong analytical skills, proficiency in relevant software applications, and exceptional communication abilities are essential. The ideal applicant will demonstrate a track record of delivering results under tight deadlines while maintaining meticulous attention to detail. Familiarity with industry best practices and a commitment to continuous learning are highly valued. Leadership potential and the capacity to collaborate effectively within a team-driven environment are also required.
Educational attainment is essential for this position. Applicants must possess a bachelor’s degree or higher in a relevant field, such as [specify field if applicable]. Equivalent professional experience may also be considered in lieu of formal education. Strong academic credentials are preferred, and relevant certifications can enhance an application.
Holding a tertiary qualification in computer science, information systems, engineering, or an equivalent discipline is a fundamental requirement for this position.
Desired:
Holding an ITIL 4 Foundation Certification is essential for this role.
Project management certification from recognized institutions such as PMP, PMI, or Hermès is required.
Experience
Essential:
Seeking candidates with a minimum of three to five years of hands-on experience in application management, configuration, deployment, and support roles.
Proven expertise in implementing and managing Atlassian Jira, including workflow configuration, custom field setup, permission scheme administration, and automation at an enterprise level, is required.
Proficiency in web and mobile development, scripting using languages such as Python and shell, as well as data management through SQL and reporting tools is required.
Desired:
Proven experience in managing an application throughout its entire lifecycle, encompassing configuration, deployment, end-user support, and ongoing enhancements.
Demonstrates expertise across a diverse technology stack, spanning roles such as developer, technical lead, and test manager.
Proven expertise in leveraging Power BI for dashboard design and dataset management, coupled with hands-on experience in the Microsoft Power Platform—including Power Apps and Power Automate—or alternative low-code platforms.
Proficiency in agile methodologies, design-thinking frameworks, and User Acceptance Testing processes is required.
Proficiency in international settings would be advantageous.
Proficiency in multiple languages is a key requirement for this role, as the position involves frequent communication with international teams and clients. Candidates must demonstrate fluency in at least two languages, including English, and preferably hold a certification or proven track record in language proficiency. Additionally, strong written and verbal communication skills in these languages are essential to ensure clear and effective exchanges across diverse linguistic backgrounds.
Fluent proficiency in both written and spoken English is essential for this role.
Proficiency in additional MSF working languages, particularly French or Arabic, is highly advantageous.
We seek a candidate who demonstrates a strong command of key competencies essential to this role, including exceptional analytical and problem-solving skills, the ability to collaborate effectively across teams, and a keen attention to detail. The ideal applicant will exhibit excellent communication skills, both written and verbal, and possess a proven track record of managing complex projects with efficiency and adaptability. Additionally, proficiency in relevant software tools and a commitment to continuous learning are required to thrive in this dynamic environment. The responsibilities of this position include driving strategic initiatives, ensuring process improvements, and maintaining high standards of accuracy in all deliverables.
We possess strong technical expertise in [specific areas, e.g., software development, data analysis, IT infrastructure, etc.], ensuring proficiency in relevant tools, frameworks, and methodologies. Our technical competencies encompass advanced problem-solving skills, the ability to design and implement efficient solutions, and a deep understanding of industry best practices. We are adept at leveraging emerging technologies and staying current with technological advancements, maintaining high standards of technical execution in all projects. Our team demonstrates a commitment to continuous learning and improvement, consistently applying technical knowledge to drive innovation and deliver measurable results in our work.
A comprehensive grasp of IT principles, particularly SaaS application architecture, identity and access management, system integrations, and IT service management, is required.
Requires expertise in administering Atlassian Jira, with strong capabilities in setup, customization, and basic scripting tasks—such as JQL queries, workflow automations, and REST API integrations.
Demonstrates proficiency in evaluating and recording business processes, workflows, and access models with clarity and precision.
Possesses a solid grasp of data quality, protection, and privacy principles as they pertain to operational data, ensuring adherence to best practices and regulatory requirements in all recommendations and follow-up actions.
Proficiency in understanding the operational environment where MSF operates—including field visits, strategic recommendations, and follow-up procedures—is highly desirable.
Demonstrates strong behavioral and general competencies, including effective communication, leadership, and problem-solving skills. Exhibits adaptability and resilience in dynamic work environments. Requires a proactive approach to identifying and addressing challenges, along with a commitment to continuous learning and professional development. Collaborates seamlessly with cross-functional teams to achieve organizational objectives. Maintains a high level of integrity, accountability, and ethical standards in all professional interactions. Prioritizes customer satisfaction and strives for operational excellence in every endeavor.
Open-mindedness is a fundamental requirement for success in this role, as it fosters adaptability to evolving priorities, diverse perspectives, and innovative solutions. Candidates must demonstrate a willingness to embrace change, consider unconventional viewpoints, and remain receptive to constructive feedback. This quality ensures collaboration with cross-functional teams, enhances problem-solving capabilities, and drives continuous improvement in dynamic work environments.
Demonstrates the ability to guide, motivate, and inspire teams to achieve organizational goals while fostering a collaborative and high-performance culture. Oversees project execution, ensures alignment with strategic objectives, and drives innovation through effective delegation and decision-making. Cultivates strong stakeholder relationships, resolves conflicts, and champions change management initiatives to enhance operational efficiency and team productivity. Requires strong communication skills, adaptability, and a results-driven mindset to navigate challenges and deliver measurable outcomes.
We seek a highly collaborative professional to join our team, working closely with colleagues and stakeholders to achieve shared objectives. The ideal candidate will have a proven ability to communicate effectively, adapt to changing priorities, and contribute to a positive team dynamic. Responsibilities include coordinating tasks, fostering strong working relationships, and ensuring alignment with organizational goals. A strong emphasis is placed on interpersonal skills, problem-solving, and the capacity to work efficiently in a team-driven environment.
Rigorous
Proven capability to thrive in multicultural settings while upholding and promoting diversity, gender sensitivity, inclusion, and non-discriminatory principles with dedication and advocacy.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
