Ensuring accountability in the following critical areas:
• Designing and implementing strategic plans to achieve organizational objectives.
• Overseeing financial performance, including budgeting, forecasting, and expenditure control.
• Leading cross-functional teams to drive project execution and operational efficiency.
• Developing and maintaining robust risk management frameworks to mitigate potential threats.
• Ensuring compliance with regulatory requirements and internal policies.
• Analyzing market trends and competitive dynamics to inform decision-making.
• Fostering stakeholder relationships to enhance collaboration and business growth.
• Measuring and reporting key performance indicators to track progress and inform strategy.
Provide technical assistance and resolve issues for end users, dedicating approximately 40% of the role to troubleshooting and resolving technical challenges.
Act as the primary liaison for IT support inquiries from staff in Kenya and Madagascar, documenting each request in JIRA to ensure comprehensive tracking.
Support the IT Officer for Kenya and Madagascar in implementing local IT initiatives.
Deliver comprehensive day-to-day technical assistance to end users across computer applications and IT systems within Country and Field Offices.
Prepare and deliver instructional materials, guidelines, and hands-on training sessions to ensure users can operate hardware and software effectively and efficiently.
Deliver technical assistance to end users and resolve their issues through email, telephone, and alternative communication channels.
Perform preventive and corrective maintenance on desktop computers, laptops, scanners, projectors, and network equipment.
When the IT Officer for Kenya & Madagascar is absent due to leave or other duties, this position will assume responsibility for covering their role and ensuring uninterrupted IT operations in the region.
Maintain and document IT issues by utilizing the company’s internal incident reporting system, recording daily support requests, the issues encountered, and the corrective measures implemented.
Direct any significant hardware or software issues, as well as defective products, to the appropriate vendors or technicians for resolution.
Ensures all IT equipment operates optimally while promptly escalating critical failures to the Kenya & Madagascar IT Officer for immediate resolution.
Install and deploy new equipment for end-users, ensuring proper setup and customization according to organizational specifications. Configure hardware and software components to align with established system requirements and user needs, verifying functionality before finalizing installation.
Acts as the primary liaison for mobile data devices, providing comprehensive support and configuration services.
Ensure consistent routine backup of data from all computers while maintaining rigorous security measures for the backed-up information at all times.
Analyze, conceptualize, and build robust web and mobile application systems that align precisely with user specifications and organizational benchmarks.
Engage in collaborative discussions with system users to define the necessary specifications for updates to current systems or the implementation of new solutions.
Offer technical assistance to deployed IT innovation initiatives and promptly resolve software-related issues.
Collaborate with IT teams across Kenya and Madagascar to develop Technology for Development (T4D) initiatives.
IT Helpdesk management constitutes 40% of the role, overseeing the efficient operation of technical support services, ensuring timely resolution of user issues, and maintaining high service standards. This involves supervising a team of IT support specialists, coordinating helpdesk activities, and implementing best practices to enhance system reliability and user satisfaction. Key responsibilities include managing ticketing systems, tracking performance metrics, and fostering a collaborative environment to optimize troubleshooting processes. Additionally, the position requires ensuring adherence to IT policies, managing escalations, and providing guidance to resolve complex technical challenges.
Maintain and document IT issues by utilizing the internal incident reporting system, recording daily support requests, reported issues, and the corrective actions implemented.
Forward significant hardware or software issues, as well as defective products, to the appropriate vendors or technicians for resolution.
Ensures the operational integrity of IT equipment and promptly escalates critical failures to the Kenya & Madagascar IT Officer.
Install and deploy new computer systems and peripherals for end users, ensuring proper configuration and integration into existing infrastructure.
Acts as the primary liaison for mobile data devices, providing comprehensive support and configuration services.
Ensure the routine backup of data from all computers and maintain the security of backed up information at all times.
Technology Innovations account for 10% of the overall responsibilities in this role, requiring a proactive approach to identifying and implementing cutting-edge technological solutions that enhance operational efficiency and drive business growth. The position demands a solid understanding of emerging trends in automation, artificial intelligence, and data analytics, along with the ability to assess their potential impact on the organization. Candidates must demonstrate hands-on experience with integrating new technologies into existing systems while ensuring minimal disruption to ongoing processes. Additionally, the role involves collaborating with cross-functional teams to align technological advancements with strategic business objectives.
Design and construct web or mobile application systems in accordance with specified user requirements and organizational standards.
Engage with system stakeholders to define precise specifications for enhancements to current systems or the introduction of new solutions.
Offer immediate assistance in deploying IT innovations and resolving software-related issues to ensure seamless operational continuity.
Collaborate with the Kenya and Madagascar IT teams across the broader organization to develop Technology for Development (T4D) initiatives.
We are seeking a meticulous professional to oversee IT asset management, encompassing approximately 10% of the role’s responsibilities. This position requires expertise in tracking, maintaining, and optimizing hardware and software resources to ensure operational efficiency and compliance with organizational policies. The ideal candidate will possess a strong background in asset lifecycle management, inventory control, and procurement processes, along with proficiency in relevant IT asset management tools and frameworks. Responsibilities include conducting regular audits, reconciling discrepancies, and generating reports to support strategic decision-making and risk mitigation in technology asset utilization.
Deliver continuous support in maintaining an accurate assets movement tracker, guaranteeing that IT asset issuance and transfer records remain current in strict compliance with established IT Standard Operating Procedures, policies, and guidelines.
Ensure that all software utilized aligns with Save the Children’s guidelines, complies with the global IT policy, and fulfills the requirements of the program.
Ensure that all systems are configured in accordance with established standards and are fully aligned with global IT policies.
Perform consistent and systematic maintenance on computers and related accessories to guarantee that all office equipment, including computers, printers, and other peripherals, remains in optimal working order at all times.
We seek candidates who embody the SCI Values in Practice, demonstrating a commitment to excellence, collaboration, and innovation. The ideal professional will exhibit strong interpersonal skills, adaptability, and a proactive approach to problem-solving, ensuring alignment with the organization’s core principles.
Accountable for ensuring tasks are completed accurately and on schedule, this role demands a commitment to maintaining high standards of responsibility and ownership. The position requires thorough follow-through on assigned duties and a proactive approach to addressing any discrepancies or issues that may arise. Additionally, the individual must prioritize transparency in communication and provide regular updates to stakeholders regarding progress and potential challenges.
Demonstrates personal accountability by making well-informed decisions, effectively managing available resources, and consistently achieving organizational objectives while upholding and exemplifying Save the Children’s core values.
Ensures partners fulfill their agreed-upon obligations and commitments consistently.
We strive for excellence and seek individuals who are driven by a strong desire to achieve their goals and make meaningful contributions. The ideal candidate will exhibit a proactive mindset, demonstrating a clear commitment to continuous growth and professional advancement. This includes a willingness to take initiative, embrace challenges, and pursue opportunities that align with both personal and organizational objectives.
Establishes high and demanding objectives for personal growth, demonstrating a proactive commitment to advancing their skills and capabilities through accountability.
Forward-thinking and capable of strategic planning at a global level, with a strong drive for continuous learning and the adoption of emerging technologies.
A compelling communicator, they articulate a clear and inspiring vision for Save the Children, rallying team members and fostering motivation to drive collective progress.
Collaboration is essential for this role, requiring the ability to work effectively with cross-functional teams, including engineering, product management, and design. You will engage in regular meetings, brainstorming sessions, and agile ceremonies to align on goals and drive projects forward. Strong interpersonal skills and a proactive approach to communication are necessary to foster productive partnerships and ensure seamless coordination across departments.
Develops and sustains productive partnerships with the regional office team, colleagues, members, and external stakeholders and supporters.
Embraces diversity and views it as a fundamental driver of competitive advantage.
Communicative, empathetic, and approachable with strong interpersonal skills, fostering open and constructive dialogue with ease.
Creativity is essential for this role, requiring the ability to generate innovative ideas, solutions, and approaches that drive progress and enhance outcomes. The ideal candidate must demonstrate original thinking, adaptability in problem-solving, and a willingness to challenge conventional methods to achieve exceptional results. This position values individuals who can envision new possibilities, contribute fresh perspectives, and inspire teams through imaginative strategies, ultimately fostering a culture of continuous improvement and growth.
Explores and cultivates fresh, inventive approaches to drive progress and innovation.
Embraces efficiency by eliminating unnecessary bureaucracy and fosters an innovative, entrepreneurial mindset among team members.
Maintains unwavering ethical standards in all professional interactions, ensuring honesty and transparency in decision-making processes. Upholds confidentiality and adheres strictly to company policies and industry regulations. Demonstrates accountability for actions and accepts responsibility for both successes and shortcomings. Builds trust through consistent, dependable behavior and fosters a culture of integrity within the team.
Maintains unwavering integrity, fosters an environment of openness and transparency, and cultivates trust and confidence among team members and stakeholders.
Demonstrates consistently sound and insightful decision-making in all professional situations.
Seeking a candidate with a strong academic foundation in relevant fields, complemented by hands-on experience in professional settings. The ideal applicant will possess specialized skills pertinent to the role, including technical proficiencies, analytical capabilities, and effective communication. Prior to work experience in a related industry or position is highly preferred, as it demonstrates practical application of qualifications. Demonstrated problem-solving abilities, adaptability, and a commitment to continuous learning are essential for success in this position.
A bachelor’s degree or equivalent qualification in Information Technology, Computer Science, or a related field is required.
Proficiency in Microsoft Office 365 and expertise in Windows client and server environments are required.
Proficient in SharePoint and Microsoft solution ecosystems is required.
Proficiency in Python and Java serves as an advantageous qualification for this role.
Proficiency in Core View, Entra ID, and Active Directory is beneficial, though not mandatory.
Show proficiency in utilizing Power Automate and Power Apps to streamline workflows and enhance automation processes.
Proficient in both spoken and written English, combined with exceptional interpersonal abilities, is essential for this role.
Proven capability to collaborate effectively with individuals from varied cultural backgrounds.
Aptitude for clear and effective communication coupled with the capacity to operate autonomously are essential qualifications for this role.
Dedication to upholding the core principles and mission of Save the Children is essential.
Qualifications
BA/BSc/HND
