Job Summary: This role presents an opportunity to contribute to a dynamic organization by performing essential duties that drive operational success. The position requires a candidate with a proven ability to manage multiple priorities in a fast-paced environment while maintaining a strong attention to detail. Key responsibilities include overseeing project execution, ensuring compliance with industry standards, and fostering collaborative relationships with stakeholders. The ideal applicant will possess relevant experience, strong communication skills, and the capacity to adapt to evolving challenges. This position is well-suited for individuals seeking a meaningful career opportunity in a forward-thinking company.
The AI Learning Specialist will be instrumental in strengthening the IRC’s ability to leverage AI tools effectively and responsibly across its worldwide operations. In partnership with the Learning & Development Team and AI Task Forces, this role will design, develop, and implement comprehensive learning solutions that empower staff to confidently and ethically incorporate AI into their daily responsibilities. By adopting a holistic approach to learning, the specialist will collaborate with teams to assess current processes and systems, pinpoint performance gaps, and create contextually relevant solutions. Deliverables will include integrated learning experiences within workflows, interactive live sessions, and multilingual resources in formats such as e-learning modules, microlearning units, job aids, and reference guides, serving technical staff, program teams, and leadership across field and office locations.
The preferred applicant possesses extensive expertise in generative AI capabilities, paired with robust instructional design skills and a sincere dedication to strengthening institutional capacity in international development contexts. Adept at navigating fast-paced technological landscapes, they can rigorously assess AI tools for organizational and ethical alignment while simplifying intricate AI concepts into clear, actionable learning solutions tailored for diverse, globally dispersed learners.
Oversee and execute key duties encompassing strategic planning, operational management, and team leadership to ensure organizational objectives are met efficiently. Collaborate with cross-functional departments to align resources, streamline processes, and foster innovation. Drive performance metrics through data-driven decision-making and continuous improvement initiatives. Maintain compliance with industry regulations while upholding high standards of accountability and professionalism. Serve as a primary liaison for stakeholder communications, ensuring transparency and alignment with company goals. Mentor and develop team members to enhance productivity and professional growth.
Learning Program Design & Development involves crafting and refining educational initiatives to meet specific learning objectives and organizational goals. This role requires a deep understanding of instructional design principles, curriculum development methodologies, and adult learning theories to create engaging, effective training programs. Professionals in this field must assess training needs, design interactive learning experiences, and evaluate program effectiveness through feedback and performance metrics. Strong collaboration with subject-matter experts, stakeholders, and instructional designers is essential to ensure alignment with business needs and learner requirements. Proficiency in learning management systems (LMS) and e-learning authoring tools, along with exceptional communication and project management skills, is required to deliver impactful learning solutions.
Design and implement a foundational AI literacy program that delivers a clear, impactful baseline experience, ensuring accessibility for all employees.
Develop innovative solutions that seamlessly integrate learning into daily work processes. Pinpoint strategic opportunities to incorporate generative AI into learning initiatives, empower employees to refine their skills, investigate role-specific applications of AI, and provide personalized coaching to contextualize AI competencies within authentic work scenarios.
Source, develop, and deliver engaging, accessible learning experiences in diverse formats, including live coaching and demonstration sessions, self-paced e-learning courses, microlearning modules, video tutorials, job aids, quick reference guides, and interactive workshops.
Design engaging, scenario-driven learning experiences that authentically mirror the complexities and challenges encountered in actual humanitarian work environments.
Ensure all learning materials comply with adult learning principles, are designed for low-bandwidth environments when necessary, and are provided in the core International Rescue Committee (IRC) languages as required.
Incorporate responsible AI utilization, data privacy safeguards, and ethical frameworks into every aspect of instructional content development.
The role involves raising understanding of the potential risks, inherent limitations, and suitable applications of artificial intelligence within humanitarian settings.
Upskilling initiatives in delivery and facilitation focus on enhancing professional capabilities to ensure exceptional service quality and team performance. These programs are designed to refine expertise in logistics coordination, client engagement strategies, and efficient operational workflows. Participants are expected to master advanced techniques in project execution, problem-solving under pressure, and adaptive communication methods. Additionally, the role demands a commitment to continuous learning, with an emphasis on staying current with industry best practices and emerging trends in delivery methodologies and training techniques.
Facilitate live virtual hands-on training sessions utilizing generative AI tools and applications, enabling real-time demonstration, experimentation, and feedback.
Deliver tailored coaching and mentorship to employees spanning diverse proficiency levels, ranging from those new to AI to highly experienced practitioners.
Design and implement bespoke training programs tailored to distinct use cases and staff profiles to enhance professional competencies and operational effectiveness.
Collaborating with stakeholders and conducting thorough needs assessments are essential responsibilities of this role, requiring strong interpersonal skills and analytical abilities. The position demands active engagement with diverse stakeholders to accurately identify their requirements and align them with organizational objectives. Additionally, the role involves evaluating current processes, gathering precise data, and translating insights into actionable recommendations to address gaps and enhance efficiency.
Collaborate effectively with the AI Staff and Culture Task Force, as well as other AI working groups, to ensure learning initiatives are fully integrated with the organization’s AI strategy.
Collect feedback from learners and perform routine needs assessments with staff across various regions and departments to pinpoint learning gaps, evaluate program effectiveness, and set strategic priorities.
Partner with IT, Data, and other technical teams to ensure awareness of AI tool implementations and updates and to identify opportunities for embedding learning touchpoints into technology platforms.
Empower a diverse group of educators and managers spanning multiple departments with practical AI competencies, fostering essential skills, routines, and communication frameworks tailored to their roles.
We focus on leveraging data-driven insights to enhance educational outcomes through ongoing assessment and iterative enhancements. This role requires analyzing performance metrics, identifying key trends, and implementing evidence-based strategies to refine learning programs. You will collaborate with cross-functional teams to design analytics frameworks, interpret complex datasets, and translate findings into actionable recommendations. Strong proficiency in statistical analysis, proficiency with learning management systems, and the ability to communicate insights to diverse stakeholders are essential. Your efforts will directly contribute to optimizing instructional effectiveness and fostering a culture of continuous improvement.
Monitor and analyze key learning indicators such as engagement levels, course completion percentages, performance on skill evaluations, and feedback from participants to assess the effectiveness and impact of training initiatives.
Analyze learning data to uncover key trends, assess the effectiveness of interventions, and quantify the return on investment generated by AI capacity-building initiatives.
Enhance educational initiatives by leveraging data-driven insights and user input to refine and optimize program effectiveness.
Capture and codify organizational knowledge management best practices and key lessons learned to enhance institutional expertise and continuity.
Key Collaborations and Interactions: Establishes and nurtures critical partnerships with colleagues, stakeholders, and external entities to drive project success and operational cohesion. Interacts regularly with team members across departments to ensure seamless workflows, aligns with senior leadership to define strategic priorities, and engages with clients or partners to address needs and foster long-term relationships.
Reports to: The Director of Global Learning & Development
This role entails direct oversight and management of the following personnel, ensuring their performance aligns with organizational objectives and professional standards. The incumbent will be responsible for guiding, evaluating, and supporting team members to foster productivity, accountability, and continuous development within the department. Additionally, the supervisor will coordinate workflows, address performance-related matters, and implement strategic initiatives to enhance team effectiveness and operational efficiency.
Seeking an accomplished professional with a proven track record in [relevant field/industry]. The ideal candidate must possess [specific degree or certification], along with [X years] of hands-on experience in [key responsibilities or specialized skills]. Proficiency in [specific tools, software, or methodologies] is essential, as is the ability to [key soft skill, e.g., collaborate effectively, problem-solve under pressure]. Strong written and verbal communication skills are required to convey complex information clearly. Familiarity with [industry-relevant standards, regulations, or frameworks] is a must. The role demands meticulous attention to detail and the capacity to [specific competency, e.g., manage multiple priorities simultaneously]. Additional preferred qualifications include [bonus skills or experiences, if applicable].
With a minimum of four to six years of relevant experience in learning and development, instructional design, or training delivery, candidates should bring a proven track record in these fields.
Proficiency in leveraging generative AI tools—such as ChatGPT, Claude, Gemini, and Microsoft Copilot—is essential, encompassing expertise in prompt engineering, AI-driven content generation, seamless integration of AI workflows, and a deep understanding of both the capabilities and constraints of these technologies.
Proven expertise in developing and implementing upskilling initiatives through diverse delivery methods, such as e-learning modules and digital learning resources.
Applicants with prior engagement in international development, humanitarian initiatives, or nonprofit organizations will be given preference.
Proficiency in developing multilingual or cross-cultural educational initiatives would be advantageous.
Proven expertise in utilizing advanced e-learning authoring tools, notably Articulate 360, is essential.
Professional candidates should possess working knowledge of Learning Management Systems (LMS) and learning analytics platforms.
Demonstrates a solid grasp of change management principles and a proven track record in implementing and supporting change initiatives.
Expertise in Microsoft 365, Google Workspace, and other collaborative platforms is essential for this role.
We have a proven track record of implementing cutting-edge learning design strategies specifically tailored to captivate and inspire adult learners.
Fluency in English is a mandatory requirement. Professional proficiency in French, Spanish, or Arabic is highly advantageous.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
