We warmly welcome customers and provide professional assistance throughout their visit.
Provide personalized recommendations for smartphones, accessories, and gadgets tailored to each customer’s specific requirements.
Articulate the various attributes, technical details, performance metrics, guarantees, and special offers related to the products to both existing and potential customers.
Enhance revenue by promoting related accessories, extended protection plans, and value-added complementary products to customers during transactions.
To consistently meet and exceed daily, weekly, and monthly sales quotas by effectively engaging with clients, identifying their needs, and presenting tailored solutions that drive revenue growth.
Handle customer inquiries and leads by ensuring timely and thorough follow-up to foster strong relationships and drive conversions.
Address customer concerns with a high standard of professionalism, elevating unresolved issues to the appropriate team or supervisor when needed.
Ensure the shop remains clean, orderly, and well-maintained at all times.
Ensure products are properly displayed and priced
Monitor inventory levels to identify items that are running low and promptly escalate such instances to ensure timely replenishment.
Support inventory management initiatives by participating in stock counts and maintaining accurate records to ensure optimal stock levels are maintained.
Verify that demonstration devices operate correctly and consistently.
Ensure the accurate execution of opening and closing duties in accordance with established protocols.
Respond to customer inquiries received via email, phone, or live chat efficiently and professionally, ensuring accurate and timely resolution of issues while maintaining a high standard of customer satisfaction.
We are seeking a dynamic and skilled professional to join our team as a WhatsApp Business Solutions Specialist. The ideal candidate will possess deep expertise in WhatsApp Business API integration, along with a proven track record in customer engagement and communication strategies. Responsibilities include configuring and maintaining WhatsApp Business accounts, ensuring seamless API integration with existing systems, and optimizing automated messaging workflows for enhanced customer interactions. The role requires strong technical proficiency in API management, a keen understanding of data privacy regulations, and the ability to collaborate effectively with cross-functional teams to drive engagement and satisfaction.
We are seeking a dynamic and creative professional to manage, grow, and engage our audience on Instagram. The ideal candidate will have a strong background in social media strategy, content creation, and community management, with a proven ability to drive engagement and build brand loyalty. Responsibilities include developing and executing content calendars, crafting compelling visuals and captions, monitoring analytics, and collaborating with cross-functional teams to align messaging with broader marketing goals. The role requires expertise in Instagram’s algorithm, trends, and best practices, as well as proficiency in analytics tools and scheduling platforms. A keen eye for aesthetics, storytelling skills, and the ability to adapt quickly to platform changes are essential. This position demands a results-driven mindset with a focus on measurable growth and audience expansion.
We are seeking a highly skilled professional to join our team at Facebook as a [Job Title]. The ideal candidate will possess a strong background in [relevant field], with proven experience in [specific skills or areas]. Responsibilities include [key tasks], ensuring seamless integration of [specific processes or tools]. Proficiency in [programming languages, software, or methodologies] is required, along with excellent problem-solving abilities. Collaboration with cross-functional teams to drive [specific outcomes] is essential, and the ability to thrive in a fast-paced, innovative environment is a must. A degree in [relevant field] or equivalent work experience is preferred.
Handles inbound and outbound communications via telephone and text messaging to ensure prompt customer engagement and issue resolution.
Help process online orders and follow up with customers to ensure timely and accurate order fulfillment.
Produce concise product videos or other content as needed.
Foster the generation of customer reviews and recommendations to enhance brand visibility and credibility. Motivate satisfied clients to share their positive experiences through various feedback channels and word-of-mouth promotion.
Accurate invoicing and timely receipt issuance must be maintained to uphold financial precision and compliance standards.
Adhere to established company policies and operational procedures to ensure consistent and compliant business operations.
Qualified applicants are encouraged to submit their CVs via email to Jobs@techzone.co.ke, with the job title clearly indicated in the subject line.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
