Oversee and execute a broad spectrum of critical tasks encompassing strategic planning, operational oversight, and team leadership to drive organizational success. Implement and monitor systems that ensure efficiency, compliance, and continuous improvement across all functional areas. Collaborate with senior management to align initiatives with long-term objectives while fostering a culture of accountability and innovation. Develop and maintain key performance indicators to evaluate progress, identify gaps, and implement corrective measures as needed. Ensure adherence to industry regulations, company policies, and best practices to mitigate risks and uphold organizational integrity. Provide mentorship and professional development opportunities for staff to enhance their skills and contribute to team success.
Develop enduring partnerships with clients by thoroughly comprehending their supply chain challenges while fostering robust relationships with both current and prospective customers.
Serve as the primary liaison for customer inquiries, delivering prompt and clear communication regarding key trends, rate adjustments, and policy updates for your designated accounts.
The sales team provides regular reports and feedback regarding opportunity updates as well as the execution of Ocean and Landside contracts. This information is crucial for assessing contract fulfillment and identifying areas for improvement.
Regularly evaluate customer progress toward their defined objectives while ensuring the achievement of key outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Support Sales by actively engaging with clients through visits and interactions to comprehensively understand their business operations and specific needs, then determining how best to provide tailored support.
As a customer advocate, you will promptly address customer needs and resolve account issues by utilizing available resources from throughout the organization to ensure a satisfactory experience.
Oversee the allocation process, collaborating with clients to ensure they fulfill their commitments.
Oversee the tender handling and contracting process, collaborating closely with Tender Contract Management (TCM) to guarantee the submission of a thorough and competitive proposal to clients.
Coordinate the L&S quotation and contracting process in collaboration with key stakeholders to ensure alignment and efficiency throughout the workflow.
Ensure contracts are renewed promptly and managed effectively.
Facilitate meaningful interactions with customers at every stage—from contract initiation to ensuring optimal performance and satisfaction—while supporting their journey to success.
Oversee the allocation process for contract fulfillment, both internally and externally.
Provide assistance in resolving issues and facilitate transactional activities to advance ITS (One Team Sales).
Dedicated to ensuring customer satisfaction, this role involves actively following up with clients and spearheading initiatives to enhance their experience.
Client-facing role requiring travel to meet customers, analyze their business operations, and assess their needs to determine how best to provide support.
Learning and development focal for Sales team.
WHO WE ARE LOOKING FOR:
Someone with:
A minimum of three to five years of professional experience in customer service, logistics, or freight forwarding is required.
Accomplished professionals with a track record of overseeing the complete lifecycle of shipment operations and fostering strong customer connections are encouraged to apply.
Proven expertise in managing intricate client accounts and resolving escalations efficiently is required. Capability to navigate challenging situations and deliver satisfactory resolutions under pressure is essential.
Established track record delivering commercial solutions within the logistics sector, specifically in the Reefer and FMCG verticals, with direct involvement in customer solution development.
Demonstrates a successful background in B2B sales, with a focus on sectors such as shipping, logistics, or transportation.
Proven expertise in consultative and value-based selling methodologies, coupled with a solution-focused approach to address client needs effectively.
A self-motivated approach, combined with a proactive and enterprising attitude, is essential, along with a strong dedication to achieving goals.
Proven capability to clearly communicate the benefits of integrated solutions by merging Maersk’s diverse products and services into cohesive offerings.
Seasoned professionals with expertise in the Reefer and Fast-Moving Consumer Goods (FMCG) sectors are encouraged to apply.
A demonstrated commitment to continuous improvement is essential.
Proven ability to communicate effectively and resolve issues efficiently.
Self-motivated, independent starter who is also a good team player.
Analytical prowess is essential for this role, requiring the ability to dissect complex data and derive meaningful insights efficiently.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
