Your workday at NTT DATA will involve contributing to meaningful projects that drive innovation and deliver value to clients across diverse industries. You will collaborate with cross-functional teams to analyze complex business challenges, develop tailored solutions, and implement strategies that align with organizational objectives. Responsibilities will include leveraging cutting-edge technologies, adhering to best practices in project management, and ensuring the highest standards of quality and efficiency in all deliverables. Additionally, you may engage in client consultations, participate in professional development initiatives, and stay current with industry trends to maintain a competitive edge. Strong problem-solving skills, technical expertise, and a commitment to continuous learning are essential for success in this dynamic environment.
As an Associate Client Manager at NTT DATA, your primary responsibility will involve cultivating and maintaining strong relationships with designated accounts, fostering client satisfaction, and spearheading growth across all solution areas. Utilizing our advanced tools and proven methodologies, you will analyze clients’ needs and deliver customized solutions that precisely align with their unique business objectives.
You will cultivate and expand relationships through strategic thinking and meticulous planning, collaborating with our worldwide office network to ensure outstanding client experiences. Key responsibilities involve achieving revenue and margin objectives while reducing client turnover and enhancing retention rates.
With your deep expertise in cutting-edge technology sales techniques and industry trends, you will craft and execute strategic account plans. Collaborating closely with pivotal stakeholders, you will identify and capitalize on business opportunities, drive revenue expansion, and provide unwavering support to clients at every stage of their purchasing journey.
As the primary liaison, you will promptly resolve client inquiries to uphold excellence in service delivery and maintain high levels of satisfaction. Leveraging your specialized knowledge, you will translate clients’ objectives into practical strategies, enabling them to realize their business objectives through our solutions.
To excel in this position, it is essential to possess the following qualifications and skills:
Consistently achieve the targets established in the quarterly accountability matrix, which is governed by the Sales Execution Framework.
Foster and sustain strong, professional partnerships with essential contacts within designated accounts.
Collaborate with internal teams such as support, service, and management to achieve account objectives and fulfill client expectations.
Deliver measurable results by meeting or exceeding assigned sales volume and profitability targets while advancing key strategic initiatives within your designated accounts.
Collaborate on the development of comprehensive strategic account plans, establishing shared performance objectives, financial benchmarks, and key milestones for one- and three-year horizons.
The position involves consistently evaluating, defining, and confirming client requirements to ensure they are fully aligned with the solutions provided.
Collaborate with key internal stakeholders to advance solution development initiatives, ensuring alignment with client specifications and enhancing overall project success.
Ensure consistently high levels of customer satisfaction aligned with established company benchmarks and service expectations.
Fulfill all mandated training and development objectives within the designated timeframes.
Drive strategic alignment and secure high-level buy-in from key stakeholders in designated accounts.
Deliver precise and up-to-date reports on established performance indicators as mandated by leadership.
We are seeking a candidate with a strong academic background in a relevant field, complemented by professional experience in a similar role. The ideal applicant will possess exceptional analytical skills, proficiency in industry-standard software, and the ability to communicate complex ideas effectively. Prior experience managing projects, leading teams, or driving strategic initiatives is highly desirable. Additionally, the role requires a track record of problem-solving, adaptability in fast-paced environments, and a commitment to continuous learning. Fluency in specific languages or certifications may be necessary, depending on the position’s requirements.
Bachelor’s Degree / College certification from an accredited institution.
A minimum of two years’ experience in client management within the IT industry is required.
Demonstrated expertise in utilizing Microsoft Office applications is required.
Experienced in developing and maintaining CRM reports, as well as overseeing CRM system management.
Core Proficiencies encompass a demonstrated ability to manage multiple tasks efficiently within tight deadlines, strong analytical and problem-solving skills, and exceptional communication capabilities to convey complex ideas clearly. Proven leadership experience is required to guide teams toward achieving organizational objectives, along with a collaborative mindset to foster productive working relationships. Technical expertise in [relevant tools/software] and a keen attention to detail are essential to ensure accuracy in all deliverables. Additionally, candidates must exhibit adaptability to evolving priorities and a commitment to continuous professional development to stay aligned with industry advancements.
Proven track record in ICT sales and client relationship management.
Demonstrates a keen commitment to customer satisfaction and excels in cultivating long-lasting professional connections.
Demonstrates exceptional skills in strategic planning, organizational management, and negotiation tactics.
A polished professionalism and an unwavering commitment to achieving measurable results.
A positive mindset, the ability to maintain composure during high-pressure situations, and a proactive approach to challenges are essential traits for this role.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
