Job Purpose
The role primarily involves designing and managing networks and computer systems, providing technical assistance to business users, installing and configuring computer hardware and software, and troubleshooting and resolving network technology issues.
Oversee and execute a range of critical duties, including but not limited to managing project timelines, coordinating team activities, and ensuring adherence to company policies and industry standards. Develop and implement strategic plans to enhance operational efficiency and drive organizational growth, while fostering collaboration among departments to achieve common objectives. Monitor performance metrics to identify areas for improvement and implement corrective actions as needed, ensuring continuous progress and alignment with business goals. Additionally, lead cross-functional initiatives, mentor team members, and maintain open communication channels to facilitate transparency and accountability throughout the organization.
Ensure the bank’s entire network operates continuously at full capacity (24/7) by implementing industry best practices and fostering effective collaboration with technical teams, business units, and external third-party organizations.
Responsibilities include the installation and configuration of both software and hardware components to ensure optimal system performance and functionality.
Oversee, diagnose, and routinely upgrade hardware and software assets to mitigate potential downtime and protect against zero-day vulnerabilities.
Proactively address and resolve system failures, alongside troubleshooting issues and outages when they occur.
Roll out the latest system updates, versions, and configurations to maintain optimal performance and security.
Ensure uninterrupted internet connection and manage mail servers for sending and receiving emails, as well as file servers for saving and managing data.
Monitor system performance and generate comprehensive reports to evaluate operational efficiency and identify areas for enhancement.
Responsibilities include maintaining robust system security to prevent unauthorized access, breaches, or malware, while developing comprehensive risk mitigation strategies such as disaster recovery plans, data protection measures, user security protocols, and identity management systems.
Design and implement robust backup and recovery strategies to ensure data integrity and minimize downtime.
Oversee the maintenance of the data center’s asset inventory, ensuring accurate and up-to-date records of all hardware, software, and equipment.
Oversee the administration and maintenance of network servers and technological infrastructure to ensure optimal performance and reliability.
Monitor performance and maintain systems according to requirements.
Engage in the development, configuration, deployment, and evaluation of business continuity and disaster recovery systems within the bank.
Engage in the onboarding process and oversee the administration of service level agreements in collaboration with service providers or vendors.
Deliver technical services and assistance for WAN and LAN connectivity, alongside routers, firewalls, security measures, internal systems, cloud infrastructure, and network operations.
Provide expertise in Microsoft technologies, specifically Windows Server and SQL, ensuring comprehensive coverage and seamless integration.
Support virtualization technologies including VMware and Microsoft.
Provide remote connectivity solutions to users, ensuring seamless and secure access to organizational resources from various locations.
Conduct remote monitoring and management of system alerts and notifications.
Conduct comprehensive evaluations of network infrastructure and implement stringent security audit protocols to identify vulnerabilities and ensure compliance with established standards.
Plan and execute comprehensive network security measures, such as establishing firewalls, setting up IPsec VPNs, deploying cryptographic solutions, and crafting robust IT security policies, procedures, and standards tailored to the bank’s infrastructure.
Evaluate hardware, software, and peripheral equipment for LAN/WAN/MAN environments for procurement.
Anticipate communication and network problems and implement preventative measures.
Assess, assess, and track network infrastructure to verify and maintain optimal performance.
Maintain robust security protocols by implementing access controls, performing regular data backups, and deploying firewalls to safeguard systems and information.
Collaborate with external suppliers and support agencies to ensure continuous support and maintenance of both hardware and software systems.
Promptly process invoices in a timely manner to maintain accurate financial records and foster positive vendor relationships.
Monitor systems daily and respond immediately to security or usability concerns.
Administer Proof point solutions, oversee storage systems, and perform continuous monitoring to ensure optimal performance and security.
Monitor and report performance of replication services between DC and DR sites.
Oversee disaster recovery (DR) systems and administer the configuration and functionality of production and disaster recovery servers.
Assist with the implementation of system upgrades and deploy necessary fixes or patches to ensure the integrity and performance of the infrastructure unit.
Collaborate in the execution of system solutions and the deployment of projects to achieve established business, operational, and compliance goals.
Conduct follow-ups on audit findings, develop and implement corrective action plans, and oversee their successful execution or mitigation efforts.
Verify that all policies and guidelines are executed in accordance with audit recommendations and established requirements.
Ensure strict adherence to all bank and regulatory mandates throughout the execution of associated services.
Promptly notify the Head of IT Applications of any discrepancies encountered.
Conduct periodic Risk Control Self-Assessment evaluations for the unit to ensure ongoing compliance and risk mitigation.
Key Relationships
This role reports directly to the senior leadership team, overseeing all operational activities and ensuring alignment with organizational objectives. The position requires extensive experience in strategic planning, team management, and performance optimization to drive business growth. Key responsibilities include developing and implementing policies, managing budgets, and fostering a high-performance culture within the department. Additionally, the role involves collaborating with cross-functional teams to streamline processes and enhance productivity.
None
This role serves customers by addressing their needs and inquiries promptly and professionally. The ideal candidate will possess strong communication skills and a customer-focused mindset to ensure satisfaction. Responsibilities include handling customer requests, resolving issues efficiently, and maintaining accurate records of interactions. Proficiency in CRM tools and prior experience in a customer service environment are required. The ability to work in a fast-paced setting and multitask effectively is essential.
All divisions within the bank are responsible for delivering exceptional service to clients while adhering to stringent regulatory standards and internal policies. Each team plays a crucial role in maintaining operational efficiency, fostering collaboration, and driving innovation to support the bank’s strategic objectives. Team members are expected to demonstrate professionalism, adaptability, and a commitment to continuous improvement in their respective roles. Compliance with risk management frameworks and ethical guidelines remains a top priority across all functions. Additionally, employees must possess strong problem-solving skills and the ability to work effectively in a fast-paced, dynamic environment.
A bachelor’s degree in a relevant field is required, along with a minimum of three years of professional experience in a similar role. Familiarity with industry-specific software and tools is essential, as is the ability to work effectively in a team environment. Strong analytical and problem-solving skills are necessary to identify challenges and develop innovative solutions. Candidates should possess excellent communication skills to articulate ideas clearly and collaborate with stakeholders at all levels.
A bachelor’s degree in Computer Science or an IT-related discipline is required.
Certified professionals must hold relevant credentials, including but not limited to [specify certifications, e.g., PMP, CISSP, or other industry-specific licenses], to validate expertise and ensure compliance with professional standards.
Advanced Diploma in the field of Telecommunication or Electronics Engineering.
Cisco Certified Network Professional.
A minimum qualification of CCNA certification or relevant hands-on experience in the field is required.
Seeking candidates with a proven track record in the field and a strong skill set aligned with the role’s demands. Applicants should possess relevant expertise and qualifications, ensuring they meet the necessary professional standards. The ideal candidate will demonstrate proficiency in key competencies and bring a wealth of practical experience to the position.
Minimum of 3 years’ proven experience as a Network Administrator or similar role.
Proficiency in system security protocols and data backup and recovery procedures.
Proficient in utilizing a diverse range of operating systems and platforms.
Resourcefulness and a robust capacity for problem-solving are essential.
Excellent communication skills.
Proficiency in CIS (Center for Internet Security) standards is a prerequisite for this role.
Command of both spoken and written English is essential, with the ability to communicate clearly and effectively in all professional contexts.
Maintaining unwavering integrity, displaying a consistently positive attitude, demonstrating helpfulness, exhibiting high commitment, showcasing competence, and exuding strong motivation are essential qualities for this role.
Proven experience as a System Administrator or similar role.
Proficiency in intrusion detection systems along with data backup and recovery processes is required.
Proven experience working across diverse operating systems and technological platforms.
Proficient writing abilities are required, with a focus on crafting clear, well-structured reports.
Understanding of business concepts, tools, and processes required for sound decision-making.
Demonstrates exceptional ability to convey ideas clearly and engage effectively with others in both verbal and written interactions.
Strong troubleshooting and change management skills.
Issue management and problem resolution skills.
We are seeking a candidate who demonstrates proficiency in key competencies, including strong analytical skills, excellent communication abilities, and the capacity to work effectively within a team environment. The ideal applicant must possess proven experience in project management, with a track record of delivering results under tight deadlines. Additionally, the role requires familiarity with industry-specific software, exceptional problem-solving capabilities, and the ability to adapt to rapidly changing priorities. A commitment to continuous learning and professional development is also essential, along with the interpersonal skills necessary to collaborate across departments and stakeholders.
Technical Competencies
Proficiency with network appliances, including Fortinet, Huawei, and Cisco, is required.
Professional rewrite:
Demonstrated expertise with Microsoft Windows Server, Unix/Linux, and AIX operating systems, coupled with substantial hands-on experience in each environment.
An individual must possess a comprehensive grasp of IT’s business requirements and the ability to apply this insight effectively.
You must demonstrate a commitment to staying informed about technological advancements and emerging trends.
Demonstrates a dedication to ongoing professional growth through Continuing Professional Development (CPD).
Demonstrates strong interpersonal skills, fostering effective communication, collaboration, and relationship-building in professional settings. Excels in active listening, conflict resolution, and teamwork to achieve shared objectives. Maintains professionalism, adaptability, and emotional intelligence in diverse environments. Emphasizes integrity, empathy, and respect when engaging with colleagues, clients, and stakeholders.
Adept at setting and achieving objectives, with a keen ability to recognize and capitalize on business opportunities.
Develops and nurtures professional connections while fostering enduring partnerships.
Skilled in guiding and motivating teams to accomplish objectives effectively.
Achieves results consistently despite challenging conditions, driven by unwavering passion and determination.
Able to maintain positive interactions in various social and team environments with a high degree of professionalism.
Demonstrates unwavering professionalism, integrity, and respect for all individuals encountered in professional interactions.
Demonstrates strong leadership and management capabilities, guiding teams effectively while fostering collaboration and productivity.
Proven ability to drive decisions across multiple organizational levels through persuasive communication and strategic insight.
Demonstrates strong interpersonal and communication skills to convey information clearly and professionally across various channels and audiences.
Qualifications
BA/BSc/HND
Experience Required
3 years
