We are seeking a dynamic professional to join our team in a pivotal role that demands expertise and adaptability. The ideal candidate will possess a proven track record in [specific field or industry], along with a minimum of [X] years of relevant experience. Key responsibilities include [list responsibilities], ensuring seamless operations and strategic alignment with organizational goals. Strong analytical, communication, and leadership skills are essential, along with proficiency in [specific tools or software]. This position offers an opportunity to drive impactful initiatives and contribute to the growth and success of our organization.
As an Account Manager at Kiss, your role will center on cultivating and expanding relationships within a dedicated portfolio of existing customers. You will act as a strategic partner throughout the entire customer journey, fostering retention, uncovering growth opportunities, facilitating renewals, and guaranteeing customers fully leverage the Kiss platform’s capabilities.
You’ll collaborate across Sales, Support, Product, Billing, and Partnerships teams to ensure an exceptional customer experience while contributing to the growth of expansion MRR for hardware, software, integrations, intercom, visitor management, cameras, and additional Kiss solutions. This role is ideal for professionals who thrive in relationship-driven environments, excel in consultative sales, solve complex challenges, and embrace the dynamic pace of a rapidly expanding SaaS and physical security company.
What you’ll do
Oversee a diverse portfolio of small to mid-sized business (SMB) and mid-market customer accounts spanning key verticals such as fitness, coworking spaces, commercial real estate, and education.
Develop and sustain robust customer relationships by engaging in forward-thinking communication, conducting insightful strategic business reviews, and delivering consistent operational support.
Enhance customer retention and ensure successful contract renewals by proactively identifying risks and collaborating with internal teams to develop and implement effective mitigation strategies.
We seek a dynamic professional to drive growth by uncovering and securing expansion opportunities across multiple domains, such as additional entry points, new locations, software licenses, system integrations, intercom systems, visitor management solutions, and camera technologies.
Collaborate effectively with the Billing Support and Technical Support teams to deliver timely resolutions for customer issues.
Maintain precise records of account activity, health status, monitoring of renewals, and opportunity management within HubSpot and Chargebee.
Partner with the Product and Engineering teams to effectively communicate customer insights and uncover strategic expansion opportunities.
Facilitate the seamless onboarding process and champion customer adoption initiatives to bolster long-term account sustainability and success.
To consistently surpass monthly expansion and retention goals, ensuring sustained growth and client satisfaction.
Enhance internal processes, refine documentation, and streamline customer success workflows in alignment with the expanding Account Management function.
Qualifications
Seeking a candidate with a proven track record of 2 to 4 years in roles such as Account Management, Customer Success, SaaS Sales, or other customer-facing positions within the SaaS industry.
Effective communication, both verbally and in writing, is required in English.
Proven track record in overseeing customer lifecycle management, including contract renewals and strategic growth initiatives, is essential.
Adaptable to dynamic startup or high-growth organizational settings, thriving amidst rapid change and evolving priorities.
Exceptional organizational acumen is required to effectively oversee and coordinate multiple customer accounts concurrently.
Proven proficiency in utilizing CRM platforms such as HubSpot or Salesforce is required.
Must demonstrate strong collaboration skills to effectively engage with both technical and non-technical teams across various functions.
A proactive individual who demonstrates a high degree of self-motivation and takes full responsibility for their actions and outcomes.
Proficiency in the SaaS, physical security, prop tech, coworking, or fitness technology sectors is particularly advantageous.
Proficiency in subscription-based software or recurring revenue business models is a significant advantage.
Fluency in additional languages, including Spanish or French, is considered exceptionally advantageous.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
