Oversee and execute a range of duties including managing daily operations, coordinating team efforts, and ensuring project deadlines are met with precision. Develop and implement strategies to enhance productivity, streamline processes, and foster a collaborative work environment. Monitor performance metrics to identify areas for improvement and implement corrective actions as needed. Communicate effectively with stakeholders to align on goals, address concerns, and provide regular updates on progress. Conduct thorough evaluations of team members to assess skills, identify training needs, and support career development initiatives. Maintain compliance with company policies, industry regulations, and safety standards to uphold organizational integrity and mitigate risks.
Are you proficient in the administration and optimization of Atlassian product suites?
Do you possess the ability to evaluate user-reported issues, develop practical solutions, and implement automation to enhance workflow efficiency?
Are you capable of spearheading the execution of Jira Atlassian space deployments, guaranteeing comprehensive functional coverage and adherence to deadlines?
Are you someone who excels in fostering seamless communication and collaboration among diverse stakeholders, spanning multiple departments, while thriving in a team-oriented environment?
Do you possess the ability to develop deployment strategies, manage resource allocation, oversee project execution, and maintain adherence to regulatory and quality standards?
Do you possess strong skills in creating precise documentation and reports, thereby facilitating traceability and supporting data-driven decision-making?
We seek a skilled professional to oversee the entire Application Lifecycle Management process, ensuring seamless development, deployment, and maintenance of software applications. This role requires expertise in coordinating cross-functional teams, implementing best practices for version control, and optimizing release cycles to enhance efficiency and quality. The ideal candidate will possess strong problem-solving abilities, proficiency in relevant tools and methodologies, and a commitment to continuous improvement in application performance and user satisfaction. Responsibilities include managing application updates, monitoring system performance, and collaborating with stakeholders to align software solutions with business objectives. A deep understanding of development lifecycles, risk management, and industry standards is essential for success in this position.
Oversee the full lifecycle of the I2A platform—comprising the Jira-based MVP, Power BI dashboards, country-specific SharePoint portal development, and low-code component support—throughout the incubator phase, maintaining optimal availability, performance, and quality standards.
Configure and tailor Jira projects, workflows, custom fields, permissions, and access segregation rules to meet the requirements of three distinct operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and the OCP/CBA prototype tenants.
Develop and oversee country-specific Jira environments tailored to the designated implementation countries, ensuring the seamless migration of recommendations, visit reports, and Terms of Reference for the third and fourth quarters of 2026.
Maintain Power BI dashboards and SharePoint portals used by Project Teams, Cells, and HQ stakeholders, ensuring data accuracy and refresh reliability.
Should the analysis of deployment resistance indicate the need to proceed, assist in developing and evaluating the streamlined alternative MVP prototype slated for rollout in Q4 2026.
Provide ongoing support and maintenance services to ensure system reliability, address technical issues promptly, and optimize performance through regular updates and troubleshooting. Collaborate with cross-functional teams to diagnose problems, implement solutions, and maintain documentation of incidents and resolutions. Adhere to established protocols to minimize downtime and enhance user satisfaction while ensuring compliance with operational standards and best practices.
Deliver Tier 1 and Tier 2 functional and technical assistance to end users—including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents—by evaluating reported incidents and implementing efficient solutions.
Collaborate closely with the designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with the wider MSF systems framework.
Collaborate with the Senior Project Manager to maintain and enhance the partnership with Atlassian and other external service providers, focusing on seamless coordination for configuration updates, license administration, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations based on insights gained from problem-management analysis.
We are seeking a skilled professional to oversee the entire lifecycle of product development and manage the strategic release process. The ideal candidate will drive innovation, coordinate cross-functional teams, and ensure timely, high-quality product launches that align with business objectives. Responsibilities include defining product roadmaps, prioritizing features, and collaborating closely with engineering, marketing, and sales to deliver customer-centric solutions. Additionally, the role requires meticulous project management to meet deadlines, monitor progress, and mitigate risks throughout development and deployment phases. Strong analytical skills, leadership abilities, and a proven track record in product management are essential for success in this position.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and evaluations.
Assist in drafting requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate the development and execution of User Acceptance Testing (UAT) scenarios and environments, collaborating closely with key stakeholders, particularly within high-volume operational areas such as Medical and Logistics.
Facilitate the organization and execution of releases while ensuring conformity with established quality standards, including functional coverage, budgetary constraints, and project timelines.
Develop a role-based recommendation report for IMS onboarding, automating this process to optimize integration within the organization’s existing ecosystem, which includes platforms such as Workday, Dynamics, SAP Success Factors, and others.
The position entails developing, organizing, and disseminating training materials, documentation, and knowledge resources to support team proficiency and operational excellence. Responsibilities include creating standardized training programs, maintaining up-to-date documentation, and facilitating knowledge-sharing initiatives to enhance team performance. Proficiency in instructional design, documentation tools, and collaborative platforms is required, along with strong communication skills to convey complex information clearly. Candidates should demonstrate experience in curriculum development, process documentation, and fostering a culture of continuous learning within an organization.
Develop and maintain comprehensive documentation, including FAQs, configuration guides, and on-demand support resources such as instructional videos and step-by-step user manuals.
Provide targeted training and host weekly Q&A sessions for users, with specialized instruction for Insights-to-Action Country focal points, including Information Management Champions and IS Officers, in implementation countries.
Prepare IMS pre-departure briefings for staff assigned to implementation countries.
Develop the competencies of country focal points to foster enduring accountability once the incubator phase concludes.
Stakeholder collaboration and cross-OD coordination are essential to ensure alignment and drive collective progress across departments. This role requires proactive engagement with internal and external stakeholders to gather insights, address concerns, and foster partnerships that enhance project outcomes. Key responsibilities include facilitating communication between teams, resolving interdepartmental conflicts, and ensuring that all parties adhere to shared objectives and timelines. Strong interpersonal skills, strategic thinking, and the ability to navigate complex organizational dynamics are critical for success in this position.
Serve as an intermediary between the I2A Project Team and IT focal points across organizational divisions, facilitating the evaluation of standardized workflows against division-specific governance, configurations, and limitations.
To ensure seamless collaboration, facilitate cross-functional communication with all organizational units affected by the platform lifecycle, such as mission teams, specialized cells, and headquarters departments.
Assist in developing feasibility analyses and decision documentation that will guide the transition of I2A to either a large-scale or business-as-usual solution starting in 2027.
Ensure ongoing, clear communication with stakeholders by delivering timely updates, addressing concerns, and fostering alignment throughout all interactions.
Qualifications
Education
A tertiary qualification in computer science, information systems, engineering, or a closely aligned discipline is essential.
Desired:
ITIL 4 Foundation Certification is required.
Certified project management credentials (e.g., PMP, PMI, Hermès, etc.) are essential for this role.
Experience
Essential:
Requires a minimum of three to five years of hands-on experience in application management, configuration, deployment, and support roles.
Experienced in managing and configuring Atlassian Jira at an enterprise level, including workflows, custom fields, permission schemes, and automations.
Proficiency in web and mobile development, scripting languages such as Python and shell scripting, as well as data management utilizing SQL and reporting tools is required.
Desired:
You have experience managing an application throughout its entire lifecycle, spanning from initial configuration and deployment to providing end-user support and driving continuous enhancements.
Skilled in leveraging diverse technologies across multiple positions, such as software developer, technical lead, and test management.
Proficiency in Power BI, encompassing dashboard creation and dataset administration, as well as familiarity with Microsoft Power Platform—including Power Apps and Power Automate—or alternative low-code platforms is required.
Proficient in agile methodologies, design-thinking frameworks, and User Acceptance Testing protocols.
Proficiency in working within multicultural settings is advantageous.
Proficient communication skills in multiple languages are essential for this role, with fluency in English and Spanish serving as a primary requirement. The ideal candidate must possess strong written and verbal abilities in these languages to effectively interact with diverse stakeholders. Additionally, proficiency in a third language such as French, Mandarin, or Arabic is highly desirable but not mandatory. The position demands clear articulation, cultural sensitivity, and the capacity to translate complex information accurately across linguistic boundaries.
Fluent proficiency in both written and spoken English is required.
Proficiency in another Médecins sans frontières (MSF) working language, such as French or Arabic, is highly advantageous.
Competencies
Technical Competencies include expertise in software development, database management, and system architecture. Proficiency in programming languages such as Python, Java, or C++ is essential for this role. Candidates must have experience with cloud computing platforms like AWS or Azure, along with familiarity in DevOps practices and tools such as Docker, Kubernetes, and Jenkins. Strong problem-solving skills and the ability to troubleshoot technical issues efficiently are required. Knowledge of cybersecurity principles and best practices is also a must. Additionally, the ability to work collaboratively in cross-functional teams and communicate complex technical concepts to non-technical stakeholders is critical.
Seasoned professionals should possess a comprehensive grasp of key IT principles, such as SaaS application architecture, identity and access management, system integrations, and IT service management procedures.
Strong expertise in administering Atlassian Jira, with demonstrated ability to configure systems, set parameters, and implement lightweight scripting—such as JQL, automation workflows, and REST API integrations.
Demonstrated capability to systematically evaluate and accurately document business processes, workflows, and access models in a clear and concise manner.
Proficient in data quality assurance, data protection protocols, and privacy regulations as they pertain to operational data, with accountability for recommendations follow-up.
Proficiency in comprehending the operational framework of MSF’s activities—including site visits, strategic recommendations, and follow-up processes—is considered a valuable qualification.
Positions require candidates to demonstrate strong behavioral and general competencies, encompassing critical thinking, problem-solving, adaptability, and effective communication skills. Applicants must exhibit a proactive approach to work, a commitment to teamwork, and the ability to manage multiple priorities in a fast-paced environment. Familiarity with industry standards, regulatory compliance, and organizational processes is essential. The ideal candidate will possess leadership potential, a customer-focused mindset, and a dedication to continuous professional development. Previous experience in a similar role, along with relevant certifications or education, is highly preferred.
Open-mindedness
Experienced professionals sought to guide and motivate teams toward achieving organizational goals, fostering collaboration and driving performance excellence. The ideal candidate will possess strong interpersonal skills, strategic thinking, and a proven track record of managing diverse teams effectively. Responsibilities include setting clear objectives, delegating tasks, and ensuring alignment with company vision while cultivating a positive work environment.
We seek a highly collaborative professional who thrives in team-oriented environments to join our growing team. The ideal candidate will possess strong interpersonal skills, with a proven ability to work effectively across departments and with stakeholders at all levels. Responsibilities include fostering open communication, coordinating cross-functional projects, and ensuring alignment with company goals. The role demands adaptability, a commitment to shared success, and the capacity to drive collective problem-solving initiatives.
Rigorous
Proven capability to thrive in multicultural settings while upholding a strong dedication to diversity, gender sensitivity, inclusivity, and the rejection of discriminatory practices and attitudes.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
