Your day at NTT DATA will involve collaborating with a dynamic team to deliver innovative solutions that drive business success. As a member of our organization, you’ll have the opportunity to work on cutting-edge projects that leverage technology to solve complex challenges for our clients. Your role will require strong analytical skills, adaptability, and a passion for continuous learning in a fast-paced environment. You’ll be expected to contribute to project planning, execution, and delivery while maintaining clear communication with stakeholders. Additionally, you’ll participate in problem-solving sessions, leverage industry best practices, and ensure high-quality outcomes aligned with client expectations. Commitment to professional growth and teamwork will be essential to thriving in this role.
As an Associate Client Manager at NTT DATA, you will be responsible for cultivating and sustaining strong relationships with assigned accounts while ensuring client satisfaction and fostering growth across all solution areas. Utilizing our cutting-edge tools and methodologies, you will analyze clients’ needs and deliver customized solutions that precisely align with their distinct business objectives.
You will cultivate and expand client relationships through strategic foresight and meticulous planning, collaborating with our worldwide office network to ensure outstanding client experiences. Your responsibilities will encompass achieving revenue and margin objectives while reducing client turnover and enhancing retention rates.
With your deep expertise in contemporary technology sales methodologies and industry trends, you will craft and execute strategic account plans. Collaborating closely with pivotal stakeholders, you will identify and capitalize on business opportunities, drive revenue expansion, and guide clients seamlessly through their purchasing journey.
As the primary contact, you will resolve client concerns and uphold a high level of client satisfaction. Leveraging your expertise, you will translate clients’ requirements into practical solutions, enabling them to attain their business objectives through our services.
Thriving in this position requires a candidate who can demonstrate proficiency in the following areas. You should possess the necessary qualifications and skills to effectively perform the required duties and contribute to the organization’s objectives.
Consistently meet the performance targets established in the quarterly accountability matrix, as specified within the Sales Execution Framework.
Develop and nurture strong, collaborative partnerships with essential stakeholders across designated accounts to ensure mutual success and alignment with organizational objectives.
Coordinate the collaboration of internal departments—such as customer support, service delivery, and management teams—to ensure alignment with account goals and fulfillment of client expectations.
Our objective is to deliver and exceed assigned targets for profitable sales volume while advancing strategic initiatives within designated accounts.
Lead collaborative strategic account planning efforts, establishing shared performance objectives, financial benchmarks, and key milestones for one- and three-year horizons.
Consistently evaluate, refine, and confirm client requirements to maintain alignment with the solutions provided.
Engage pertinent internal stakeholders to actively develop solutions that precisely meet client specifications and objectives.
Ensure adherence to company standards to consistently deliver exceptional customer satisfaction.
Successfully fulfill all mandatory training and development goals within the designated timeframes.
Drive executive-level engagement and secure sponsorship from key stakeholders within designated accounts.
Deliver precise, up-to-date reports on designated performance indicators in accordance with management directives.
Seeking a highly motivated individual with strong analytical, problem-solving, and organizational abilities, along with excellent communication and interpersonal skills. Proficiency in relevant software tools and systems is essential, as is the ability to work effectively in a team or independently. A minimum of three years of experience in a similar role is required, coupled with a proven track record of delivering results. A formal qualification in a related field, such as a bachelor’s degree or relevant certification, is strongly preferred.
Earned a Bachelor’s Degree or college certification from a regionally accredited institution.
A minimum of two years of hands-on experience in client management within the IT industry is required.
Requires a strong command of Microsoft Office Suite applications.
Seeking a professional with a proven track record in CRM reporting and management, demonstrating expertise in leveraging customer relationship management systems to drive strategic decisions and operational efficiency.
Central to this position are the pivotal skills and expertise required for exceptional performance. The role demands proficiency in strategic planning, analytical thinking, and effective communication. Applicants must exhibit strong leadership capabilities, problem-solving acumen, and a commitment to fostering collaborative team environments. Additionally, adaptability, attention to detail, and a results-driven mindset are essential. Candidates should possess the ability to manage multiple priorities, demonstrate sound decision-making under pressure, and maintain a proactive approach to continuous improvement. Experience in [specific industry, if applicable] and a track record of delivering measurable outcomes are highly valued. Proficiency with relevant tools, technologies, or methodologies is often required, along with the capacity to drive innovation and operational excellence.
Demonstrated expertise in sales and relationship management within the ICT sector is required.
Demonstrates a strong commitment to customer satisfaction and excels in cultivating meaningful professional relationships.
Proven expertise in strategic planning, meticulous organization, and effective negotiation.
A polished and professional disposition coupled with a commitment to achieving measurable outcomes.
We seek an individual with a constructive outlook, the capacity to maintain composure under demanding circumstances, and the drive to take independent action when required.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
