Job Summary
To deliver operational support within underwriting processes, serve as the primary point of contact and reference for the underwriting team, interfacing directly with customers to ensure comprehensive end-to-end service management. Maintain a high level of expertise with key stakeholders to consistently meet work deliverables and uphold all established governance and control requirements throughout the process.
We are seeking a motivated professional to join our team as a [Job Title]. In this role, you will be responsible for [key responsibility 1], [key responsibility 2], and [key responsibility 3]. The ideal candidate will possess a [specific degree or certification], along with [X years] of experience in [relevant field or industry]. Strong proficiency in [specific skill or tool] is required, and familiarity with [related skill or system] is highly desirable. This position demands excellent problem-solving abilities, exceptional communication skills, and the capacity to work collaboratively in a dynamic environment. Additional qualifications include [specific requirement 1], [specific requirement 2], and the ability to [specific responsibility].
To ensure timely delivery, renewal notices featuring the correct terms must be dispatched 60 days prior to the renewal date.
Responsibilities include ensuring timely issuance of policy documents in adherence to defined turnaround timeframes.
Provide prompt support to the claims department by promptly furnishing all necessary documentation and information as requested.
Review and oversee significant pricing proposals, ensuring accuracy and alignment with organizational standards before finalizing approvals. Additionally, supervise the development, review, and execution of high-value quotations to guarantee they meet client requirements and company objectives.
Diligently maintain and strengthen relationships with current accounts to uphold their satisfaction and loyalty.
Support the credit control function by performing assigned tasks and contributing to the effective management of credit operations.
Supervising the retention portfolio to ensure alignment with organizational strategy.
Assessing risk, performing analysis, and proposing policy solutions are key to mitigating losses and safeguarding organizational assets. This role involves evaluating potential vulnerabilities, identifying critical threats, and developing strategic measures to minimize financial and operational risks. By implementing robust risk management frameworks, the position aims to enhance decision-making and protect against adverse outcomes.
Evaluating portfolio risks stemming from clients’ operational procedures, underwriting assessments, or potential fraudulent activities.
Collaborating with internal stakeholders is essential to develop and execute marketing strategies, ensuring market penetration and business growth objectives are achieved.
Evaluating new or renewal business submissions by thoroughly analyzing all relevant information before determining whether to approve, renew, or decline the application.
Address customer escalations promptly and effectively, ensuring issues are resolved in a timely manner to maintain high levels of satisfaction and retention.
Fostering expansion by cultivating strategic partnerships with diverse distribution networks, including insurance brokers, agents, and bancassurance channels, while improving service accessibility and extending client reach.
Engaging with clients, agents, and brokers to finalize coverage options, pricing agreements, and service arrangements through collaborative discussions.
Analyzing renewal rates, both at a group and individual level, using customers’ background, industry, and demographic data.
Delivering exceptional support to facilitate the thorough review, categorization, and evaluation of applications.
Providing courteous and prompt assistance to customers, resolving complex issues with professionalism and ease.
A bachelor’s degree in a relevant field and a minimum of three years of professional experience in a related industry are required. Additionally, candidates must possess a valid professional certification or license pertinent to the position.
A bachelor’s degree in a discipline such as insurance, business administration, finance, or a closely related field is required for this position.
Progress in Insurance Professional Qualification involves obtaining recognized credentials that validate expertise in the insurance industry. Candidates must meet specific educational prerequisites, such as a relevant degree or equivalent work experience, and successfully complete examination requirements set by accredited bodies. This qualification enhances professional credibility, expands career opportunities, and demonstrates a commitment to continuous learning and ethical standards in the field. Professionals holding this qualification often gain access to advanced roles, increased earning potential, and eligibility for specialized insurance designations.
With a minimum of three years of hands-on experience in underwriting, the ideal candidate will possess a solid foundation in evaluating and managing risk exposure.
Education
A Further Education and Training Certificate (ETC) in Business, Commerce and Management Studies is required for this role.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 years
