Job Summary
Operational support is provided for underwriting processes, serving as the primary liaison between the underwriting team and customers to ensure seamless end-to-end service delivery. Responsibilities include maintaining close collaboration with relevant stakeholders to uphold a high standard of proficiency, delivering consistent work outputs, and ensuring strict adherence to all established governance and control requirements throughout the process.
Job Description
Renewal notices, including the relevant terms, are dispatched to clients 60 days prior to the renewal date.
Policy documents must be issued within the designated turnaround time.
Provide the claims department with the necessary documentation and information promptly to facilitate efficient processing.
Evaluate and oversee significant quote requests to ensure accuracy, compliance with policies, and alignment with organizational objectives. Maintain accountability for the approval workflow, ensuring timely and precise processing while mitigating financial and operational risks. Monitor associated documentation, verify pricing structures, and validate terms to uphold consistency and integrity in all transactions.
Maintain the stability and continuity of existing customer accounts.
Provide support to credit control operations by performing administrative tasks, monitoring account receivables, and ensuring timely follow-up on overdue payments to maintain healthy cash flow.
Responsible for managing the retention portfolio in alignment with organizational strategy.
By identifying and mitigating risks through comprehensive assessments and detailed analysis, this role focuses on minimizing losses and enhancing operational resilience. The incumbent will evaluate potential threats, analyze data trends, and propose strategic policy measures to safeguard organizational assets and maintain financial stability.
Assessing potential risks within client portfolios by evaluating underlying business practices, conducting underwriting investigations, and identifying fraud exposure.
Collaborating with cross-functional teams to develop and execute marketing initiatives that drive market penetration and support organizational growth objectives.
Evaluating new or renewal business by meticulously analyzing all available information to determine whether to approve, renew, or decline the proposal.
Address escalated customer concerns with a proactive approach, ensuring timely resolution and maintaining high service standards.
By fostering collaborative partnerships with diverse distribution channels, including insurance brokers, agents, and bancassurance, this role focuses on expanding service accessibility and amplifying client reach to drive sustainable business growth.
Engaging with clients, representatives, and intermediaries to finalize terms of coverage, pricing, and service arrangements.
Analyzing both group and individual renewal rates by leveraging customers’ background, industry, and demographic data to identify key trends and patterns.
Offering expert-level support to facilitate the meticulous review, classification, and evaluation of applications.
Providing courteous and prompt assistance to customers, adeptly managing difficult scenarios with professionalism and confidence.
A bachelor’s degree in a relevant field, such as business administration, finance, or accounting, is required, along with a minimum of three years of professional experience in a similar role. Proficiency in financial software and strong analytical skills are essential, as is the ability to communicate effectively with stakeholders at all levels. Prior experience in budgeting, forecasting, or financial reporting is highly desirable.
A Bachelor’s degree in a field related to insurance or business is required for this position.
The Insurance Professional Qualification program is designed to advance expertise and proficiency in the insurance industry, offering comprehensive training and development opportunities for individuals seeking to enhance their professional capabilities. Participants will gain in-depth knowledge of industry regulations, risk management strategies, and best practices in claims processing, underwriting, and policy administration. The program also emphasizes ethical standards, compliance requirements, and emerging trends in the insurance landscape. Candidates should possess a strong foundation in business principles, analytical skills, and effective communication abilities to excel in this qualification. Additionally, prior experience in the insurance sector or related fields is highly beneficial for maximizing the program’s value.
With a minimum of three years of hands-on experience in underwriting responsibilities, candidates should possess a proven track record in assessing and evaluating risk exposures to make informed decisions.
Qualifications
BA/BSc/HND
Experience Required
3 years
