We extend a warm welcome to customers and provide assistance in a courteous and professional manner.
Our role involves offering personalized recommendations for smartphones, accessories, and gadgets that align with each customer’s unique requirements and preferences.
Provide detailed explanations of the product’s features, specifications, warranties, and ongoing promotions to ensure customers have a comprehensive understanding of the offerings.
Identify opportunities to present additional accessories, protection plans, and related products to enhance customer purchases.
Strive to consistently meet predetermined sales quotas established on a daily, weekly, and monthly basis.
Diligently pursue and respond to customer inquiries and potential leads to ensure timely resolution and conversion opportunities.
Address customer concerns with professionalism, ensuring issues are resolved or escalated promptly when required.
Oversee the shop’s cleanliness and organization to ensure a tidy and efficient workspace.
Ensure all products are presented neatly and accurately priced on the shelves, maintaining compliance with company merchandising standards and visual presentation guidelines.
Track inventory quantities and promptly notify the team when supplies fall below predetermined thresholds.
Provide support for stock counts and inventory management tasks.
Ensure that all demonstration devices operate as intended at all times. Regularly verify their functionality to maintain optimal performance during presentations.
Facilitate the initiation and completion of daily operational procedures, ensuring thorough adherence to established protocols for both opening and closing routines.
Respond to customer inquiries via email, phone, or chat, ensuring prompt and accurate resolution of issues while maintaining a high level of professionalism and courtesy. Handle a diverse range of inquiries, including product information, order status, billing concerns, and technical support, with a focus on delivering exceptional customer service. Utilize company resources and knowledge bases to provide well-informed responses and escalate complex matters to appropriate departments when necessary. Maintain detailed records of interactions in the customer relationship management (CRM) system to track inquiries and follow-ups effectively.
We are seeking a skilled professional to join our team in enhancing and maintaining the WhatsApp platform. The ideal candidate will have a strong background in software development, with expertise in mobile applications, preferably for Android or iOS. Proficiency in programming languages such as Java, Kotlin, Swift, or C++ is required, along with experience in system design and debugging. Responsibilities include collaborating with cross-functional teams to develop new features, optimizing performance, and ensuring the platform’s reliability and security. A deep understanding of network protocols, encryption, and user privacy will be highly advantageous. The role demands excellent problem-solving abilities, meticulous attention to detail, and a commitment to delivering high-quality solutions in a fast-paced environment.
Experienced digital media professionals are sought to join our dynamic team as an Instagram Specialist, responsible for crafting and executing innovative content strategies that enhance brand visibility and engagement. The ideal candidate will possess a minimum of three years of hands-on experience managing Instagram accounts, with a proven track record of growing follower bases, increasing post interactions, and driving conversions through targeted campaigns. Strong proficiency in content creation—including photography, videography, and graphic design—is essential, along with expertise in analytics tools like Meta Business Suite or Sprout Social to measure performance and refine strategies. Excellent communication skills and a creative mindset are required to collaborate across departments and stay ahead of evolving platform trends. Responsibilities include developing high-impact content calendars, curating visually compelling posts, engaging with audiences through comments and direct messaging, and analyzing metrics to optimize future initiatives. A deep understanding of Instagram’s algorithm, advertising policies, and best practices for organic and paid growth is mandatory.
Facebook is seeking a highly motivated and experienced professional to join our team as a [Job Title] in [Location/Remote]. The ideal candidate will possess a strong background in [relevant field, e.g., software engineering, marketing, data analysis], with proven expertise in [specific skills, e.g., machine learning, digital advertising, user research]. Responsibilities include [key duty 1], [key duty 2], and [key duty 3], among others. Qualified applicants should have [required qualification 1], [required qualification 2], and [required qualification 3], along with proficiency in [tool/language/framework, e.g., Python, SQL, Adobe Creative Suite]. Familiarity with [industry-specific concept, e.g., A/B testing, agile methodologies, GDPR compliance] is a plus. This role offers the opportunity to collaborate with cross-functional teams, drive impactful projects, and contribute to Facebook’s mission of bringing the world closer together.
Handles incoming and outgoing telephone calls and short message service (SMS) communications with professionalism and efficiency.
Provide support for online order fulfillment and customer follow-up communications to ensure timely and accurate processing while maintaining high service standards.
Produce concise product videos or content as needed to meet project demands and communications objectives.
Drive the acquisition of customer feedback through reviews and referrals to strengthen brand credibility and expand client networks.
Accurately generate and distribute invoices and receipts in a timely manner.
Adhere to established organizational policies and standard operating procedures to ensure compliance and operational consistency.
Forward your CV to Jobs@techzone.co.ke, ensuring the position is clearly stated in the subject line of your email. Only candidates who meet the necessary qualifications and demonstrate genuine interest need apply.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
