Job Summary
To deliver operational support within underwriting processes, this role will serve as the primary liaison between the underwriting team and customers, overseeing end-to-end service delivery. Maintaining a strong proficiency with key stakeholders is essential to meet work objectives and ensure strict adherence to established governance and control standards throughout the process.
We are seeking a motivated professional to join our team in the capacity of [Job Title]. The ideal candidate will hold a degree in [Relevant Field], complemented by at least [X] years of experience in [Industry/Sector]. Strong proficiency in [Specific Skills/Tools] is essential, along with the ability to [Key Competency]. Responsibilities include [Primary Duty], [Secondary Duty], and [Additional Responsibility], with a focus on [Core Objective]. The role demands excellent communication skills, both written and verbal, as well as a collaborative approach to problem-solving. Proficiency in [Software/System] is a plus, and the ability to work independently while meeting deadlines is required.
To guarantee that renewal notices containing the correct terms are dispatched 60 days prior to the renewal deadline.
Policy documents are issued within the specified turnaround time.
Support the claims department by promptly supplying all necessary documentation and information.
Approve and manage major quotations
Our priority is to maintain strong, long-term relationships with current clients to foster account stability and reduce turnover.
Provide support to the credit control team by performing various administrative and analytical tasks, ensuring the smooth operation of credit management processes.
Responsible for managing the retention portfolio in alignment with organizational strategy.
By identifying and evaluating potential risks, conducting thorough analysis, and proposing strategic policy solutions, the role focuses on minimizing losses through proactive risk management and informed decision-making processes.
Assessing potential portfolio risks arising from clients’ operational practices, underwriting reviews, or indications of fraudulent activity.
Collaborating with internal stakeholders is essential to develop and implement marketing strategies, ensuring market penetration and business growth objectives are achieved.
Evaluating new and renewal business submissions by meticulously analyzing all relevant information to determine whether to approve, accept, or decline each application.
Address customer escalations promptly and proactively to ensure timely resolution of issues.
Enhancing growth via strategic partnerships and collaborative initiatives with diverse distribution channels, insurance brokers, agents, and bancassurance, while improving service accessibility and expanding client reach.
Engaging with clients, representatives, and brokers to finalize terms related to coverage, pricing, and service provisions through collaborative discussions.
Analyzing group and individual renewal rates by evaluating customers’ background, industry, and demographic data provides valuable insights for strategic decision-making.
Offering expert-level support to facilitate the thorough review, systematic classification, and accurate rating of applications.
Providing courteous and prompt assistance to customers, expertly managing challenging scenarios with professionalism and confidence.
Education and Experience Required: A bachelor’s degree in a relevant field or an equivalent combination of education and experience is essential. Additionally, a minimum of three years of professional experience in a related role is typically required, with a preference for candidates who have held a leadership or managerial position. Familiarity with industry-specific tools, software, or methodologies is strongly desired, and prior experience in a similar industry is often considered advantageous.
A degree in business or insurance from an accredited institution is required.
Progress in the Insurance Professional Qualification program is achieved through structured learning modules designed to enhance technical expertise, regulatory knowledge, and ethical decision-making skills in the insurance sector. Candidates must demonstrate proficiency in key areas such as underwriting principles, risk assessment methodologies, and claims management processes to meet the program’s rigorous standards. Successful completion requires passing comprehensive examinations that evaluate both theoretical understanding and practical application of industry-specific concepts. Additionally, participants are expected to engage in continuous professional development to maintain their qualifications and stay abreast of evolving market trends and regulatory changes.
A minimum of three years of hands-on underwriting experience is required.
Qualifications
BA/BSc/HND
Experience Required
3 years
