We are seeking a highly motivated individual to join our team in the capacity of [Job Title]. In this position, you will be responsible for managing [specific responsibilities], ensuring adherence to [relevant standards or policies]. The ideal candidate will possess [required qualifications, e.g., a bachelor’s degree in a related field, X years of experience] and demonstrate proficiency in [key skills, e.g., data analysis, project management]. Responsibilities include [list key tasks, e.g., developing strategic plans, leading cross-functional teams, analyzing market trends]. The role requires strong analytical abilities, excellent communication skills, and a proven track record of [specific achievements, e.g., driving revenue growth, implementing process improvements]. Join us to contribute to [company’s mission or goal] while advancing your career in a dynamic and collaborative environment.
We are currently seeking candidates for a rapidly expanding hospitality and events destination located in Ruiru, providing a diverse range of services including lodging, outdoor event hosting, conferencing, dining, recreational activities, and tailored guest experiences within a picturesque resort setting adjacent to Mugutha Dam. The establishment serves as a venue for weddings, conferences, family gatherings, corporate events, and leisure pursuits.
We are in search of a proactive and results-oriented Operations Manager to lead the facility’s daily operations, fostering an outstanding guest experience while optimizing efficiency, maintaining high service standards, and driving revenue growth.
Oversee key operational duties to ensure seamless business functioning, including managing team workflows, executing strategic initiatives, and maintaining high performance standards. Develop and implement policies, procedures, and best practices to enhance productivity and compliance across departments. Collaborate with cross-functional teams to align goals, resolve challenges, and drive continuous improvement. Monitor performance metrics, analyze data trends, and present actionable insights to senior leadership to support informed decision-making. Provide mentorship and coaching to team members to foster professional growth and cultivate a high-performing culture. Ensure adherence to organizational policies, industry regulations, and ethical guidelines while promoting a collaborative and inclusive work environment.
We are seeking a dynamic Operations & Guest Experience professional to oversee daily activities and ensure exceptional service delivery. This role involves managing operational workflows, addressing guest inquiries, resolving issues promptly, and maintaining high standards of hospitality. The ideal candidate must have proven experience in operations management, strong problem-solving skills, and the ability to multitask in a fast-paced environment. Additionally, excellent communication and interpersonal abilities are essential to foster positive guest interactions and team collaboration.
Supervise the day-to-day functions of the resort, hospitality services, dining establishments, and event planning activities.
Deliver exceptional customer service while maintaining high levels of guest satisfaction.
Collaborate to oversee accommodation, food and beverage, grounds, housekeeping, security, and maintenance operations efficiently and seamlessly.
Address guest concerns with professionalism while delivering timely and effective resolutions to ensure satisfaction.
As a dynamic Events & Business Growth professional, you will play a pivotal role in organizing impactful events and driving strategic business initiatives. Your responsibilities include conceptualizing, planning, and executing events that align with organizational objectives while fostering brand visibility and stakeholder engagement. You will collaborate with cross-functional teams to identify growth opportunities, develop innovative strategies, and implement campaigns to expand market reach and revenue streams. Additionally, you will analyze performance metrics, track ROI, and provide data-driven insights to refine approaches and enhance overall business performance. Strong project management skills, a results-oriented mindset, and proficiency in event logistics and marketing are essential.
We oversee the planning and execution of weddings, conferences, outdoor gatherings, and other special events.
Maximize occupancy rates, secure event reservations, and implement strategies to enhance customer retention.
Develop and maintain strong professional connections with corporate clients, event planners, and travel partners to foster mutually beneficial partnerships.
Facilitate marketing and promotional initiatives aimed at expanding revenue streams.
Experienced professionals are sought to lead and guide teams toward achieving organizational goals through strategic direction and mentorship. The ideal candidate will foster a collaborative environment, ensuring clear communication and aligning team efforts with company objectives. Strong interpersonal and decision-making skills are essential to motivate members, resolve conflicts, and drive productivity. Proficiency in delegating tasks, monitoring progress, and providing constructive feedback is required to sustain high performance. Prior leadership experience, preferably in a relevant industry, along with a track record of successful team management, is highly valued. The role demands adaptability, problem-solving acumen, and a commitment to developing team capabilities while maintaining accountability for results.
Oversee and coordinate operational staff spanning multiple departments.
Develop and oversee staff schedules while guaranteeing optimal staffing levels across all shifts.
Provide guidance, support, and direction to team members while upholding organizational expectations for conduct and productivity.
Foster a collaborative environment built on responsibility and an unwavering commitment to customer satisfaction.
Overseeing financial operations and administrative functions, this role encompasses a broad spectrum of responsibilities aimed at ensuring fiscal responsibility and operational efficiency. Key duties include managing budgets, financial reporting, and compliance with regulatory standards, as well as optimizing administrative processes to enhance productivity. The ideal candidate will possess strong analytical skills, proficiency in financial software, and a keen eye for detail to maintain accurate records and streamline workflows. Experience in financial planning, risk assessment, and team leadership is highly desirable, along with the ability to collaborate effectively across departments to achieve organizational objectives.
Oversee and manage operational budgets while ensuring expenditures remain within allocated limits. Implement cost-control measures to optimize financial resources and maintain fiscal discipline throughout all operational activities.
Oversee the meticulous management of inventory levels and enforce stringent procurement protocols to maintain optimal stock levels at all times.
Compile and consolidate operational reports and performance updates to ensure accurate and timely dissemination of key metrics and insights.
Uphold adherence to all health, safety, and hospitality regulatory standards.
The role involves ensuring adherence to regulatory standards and maintaining operational compliance across facilities, with a focus on identifying and mitigating risks to uphold safety and efficiency. Key responsibilities include conducting regular audits, reviewing documentation, and implementing corrective actions as needed to meet industry and organizational benchmarks. The position requires a thorough understanding of compliance frameworks, strong analytical skills, and the ability to collaborate with cross-functional teams to address non-compliance issues proactively. Additionally, the individual will oversee facility operations to ensure alignment with legal and internal policies, fostering a culture of continuous improvement and accountability.
Maintain the cleanliness, safety, and upkeep of all facilities and surrounding grounds to ensure a well-regulated and secure environment.
Oversee the organization and execution of repair activities, supplier relations, and service provider engagements.
Oversee the seamless execution of recreational and hospitality initiatives to maintain high standards of guest satisfaction and operational efficiency.
Experienced professionals seeking a dynamic role in [specific industry or field] should possess a minimum of five years in a related position, demonstrating a strong background in [key skill or area of expertise]. Proficiency in [specific software, tools, or methodologies] is essential, along with exceptional analytical and problem-solving abilities. Candidates must hold a [relevant degree, certification, or qualification], and familiarity with industry regulations or standards is highly preferred. Key responsibilities include leading strategic initiatives, collaborating with cross-functional teams, and ensuring compliance with organizational policies while delivering measurable results. Strong communication skills and the capacity to mentor junior staff are also required to foster a collaborative and high-performing work environment.
A Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, Hotel Management, or a closely related discipline is required.
Seeking candidates with at least five years of professional experience in hospitality, hotel, resort, or events operations management.
Exceptional ability to lead teams and manage personnel effectively is essential.
Preferred qualifications include prior experience in event management, conference coordination, or resort operations.
Exceptional proficiency in customer service and adept problem resolution skills are essential.
Demonstrated expertise in financial management and reporting is required, encompassing the ability to oversee financial operations and deliver accurate, timely financial statements.
Proven capacity to perform effectively under tight deadlines and oversee the coordination of multiple departments simultaneously.
Demonstrated expertise in Microsoft Office and hospitality-specific systems is considered a valuable asset.
The ideal candidate must demonstrate proficiency in key competencies, including strong analytical and problem-solving skills, the ability to work independently and collaboratively in a fast-paced environment, and exceptional communication skills to convey complex information clearly. They should possess a proven track record in project management, with a focus on delivering results within tight deadlines, and exhibit leadership qualities to mentor and inspire team members. Additionally, the role requires adaptability to evolving priorities, a customer-centric approach to service delivery, and a commitment to continuous professional development to stay current with industry trends and best practices.
Demonstrate leadership and oversee team performance to drive productivity and maintain a high-performing work environment.
Driving operational excellence requires a commitment to continuous improvement and the ability to deliver measurable results. This role demands a strategic mindset, strong analytical skills, and expertise in optimizing processes to enhance efficiency and productivity. Key responsibilities include identifying opportunities for improvement, implementing best practices, and fostering a culture of accountability and innovation. The ideal candidate will possess proven leadership experience, exceptional problem-solving abilities, and the capacity to collaborate effectively across teams to achieve operational goals. Additionally, familiarity with performance metrics, process automation, and data-driven decision-making is essential for success in this position.
We are seeking a skilled professional to oversee and enhance our Customer Experience Management initiatives. The ideal candidate will develop and implement strategies to ensure exceptional service delivery, foster customer loyalty, and drive satisfaction across all touchpoints. Key responsibilities include analyzing customer feedback, identifying trends, and implementing improvements to elevate the overall experience. Additionally, you will collaborate with cross-functional teams to align processes with customer needs, train staff on best practices, and monitor performance metrics to gauge success. Proficiency in CRM systems, data analysis tools, and strong communication skills are essential. A background in customer service, marketing, or a related field is preferred, along with a proven track record of enhancing customer engagement and retention.
We are seeking a skilled Event Coordinator to manage and execute various events, ensuring seamless planning and flawless execution. In this role, you will collaborate with clients to understand their event objectives, develop detailed plans, and coordinate logistics, vendors, and staff. Your responsibilities will include securing venues, managing budgets, and overseeing all aspects of event setup, including decor, catering, and audiovisual equipment. Strong organizational skills, attention to detail, and the ability to multitask in fast-paced environments are essential. Additionally, you will handle on-site event management to address any issues promptly and ensure a positive experience for attendees. Proficiency in event management software and excellent communication skills are required to facilitate effective collaboration with stakeholders.
Strong interpersonal and communication skills are essential for this role, enabling effective interactions with colleagues, clients, and stakeholders to foster collaboration and resolve conflicts. The ability to articulate ideas clearly, actively listen, and adapt communication styles to diverse audiences is required. Proficiency in written and verbal communication, including professional email correspondence and presentations, is mandatory. Additionally, emotional intelligence and the capacity to build rapport are valued traits for cultivating productive working relationships.
Ensuring strict adherence to financial regulations and standards, this role demands meticulous oversight of fiscal operations to maintain transparency and accuracy. Candidates must possess strong analytical skills, proficiency in accounting software, and a comprehensive understanding of compliance requirements. Key responsibilities include monitoring expenditures, preparing detailed financial reports, and implementing robust internal controls to mitigate risks. Additionally, the position requires collaboration with cross-functional teams to align financial strategies with organizational objectives while safeguarding assets and optimizing resource allocation.
Proactive in analyzing complex situations, identifying key issues, and developing effective solutions through sound judgment and strategic thinking are essential. The role demands the ability to evaluate risks, assess options, and make timely, informed decisions to drive optimal outcomes. Strong analytical skills, combined with a results-oriented mindset, are required to navigate challenges and turn obstacles into opportunities. Additionally, the position requires a keen eye for detail and the capacity to synthesize information from diverse sources to inform strategic choices.
Meticulous attention to detail is essential to ensure accuracy and precision in all tasks performed. Candidates must demonstrate the ability to thoroughly review information, identify discrepancies, and maintain high standards of quality in their work. This requirement applies to all responsibilities, from data entry and documentation to final deliverables, ensuring consistency and reliability across projects.
Qualified applicants are invited to submit their curriculum vitae along with a cover letter, ensuring the subject line includes the phrase “Operations Manager – Hospitality,” to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
