Jobs Kenya

Location: Location in Nairobi

  • Human Resource Officer

    Human Resource Officer

    Job Responsibilities

    Assist with day to day HR Functions in the company.
    Assist with Implementation of Strategic HR Plans, Policies & procedures according to organizational objectives.
    Managing the Company’s Performance Appraisal Procedures and Review and analyze the performance appraisal process.
    Conducting training needs analysis, organizing of training programs and monitoring and reporting.
    Train employees on company policies, procedures, regulations, safety rules and benefits.
    Monitoring and planning of training budgets.
    Managing the recruitment process and doing back ground checks.
    Maintain discipline in the organization’s working. Take up disciplinary action in situations where required.
    Any other duty as may be assigned by the management from time to time.

    Job Qualification

    Bachelor’s degree in Human Resource management from a recognized institution OR a degree in Social Science and a higher diploma in Human Resource Management;
    Membership with the Institute of Human Resource Management.
    At least 4 years’ experience in the same capacity in a busy environment
    Experience in FMCG industry is an added advantage.
    Good knowledge of Labour Laws.
    Excellent Organizational, interpersonal and communicational skills
    Good communication and public relations skills

  • Business Development Manager Regional Awards Analyst

    Business Development Manager Regional Awards Analyst

    Job description
    Role Purpose
    The Business Development Manager is a senior position within the Programme Development and Quality Team.
    The Business Development Manager will identify and track donor opportunities, facilitate donor engagement, assist in the development of fundraising strategies, and coordinate proposal development for large and strategic funding opportunities.
    The position requires innovative thinking and creativity to package our programme strategies in ways that attract the right donor support and grow out portfolio effectively. S/He will write sections of proposals that speak to our overall capabilities, while coordinating the input of technical advisors, Operations, Finance, HR and Security into proposals and budgets. Recognising that many conversations with donors involve a review or update around current grants as well as discussions about new opportunities, the Business Development Manager will also be expected to keep closely informed about the progress of all major institutional grants and able to speak to results in key reporting documents.
    Location: To be confirmed (ESA Countries)
    Key Areas of Accountability

    New Business Development

    Ensure that the country office has a comprehensive, SMT-endorsed Business Development Strategy in place, which is in line with the Country Strategy, and is implemented and monitored effectively.
    Identify, research, and disseminate information on new funding opportunities from bilateral, multi-lateral, and other institutional donors. Use creative approaches to link programme aspirations to donor priorities, while also effectively influencing the strategies of donors.
    Cultivate business relationships with external stakeholders and potential partners for large scale or strategic funding opportunities, either as a prime or sub-recipient in joint ventures.
    Track up-coming funding opportunities, donor engagement and proposal development process. Provide regular updates to the Director of Programme Development and Quality and SMT on the status of the funding portfolio and key trends to monitor.
    Assist in developing funding strategies for thematic programme plans and cross-sectoral integration. These strategies should reflect our ambitions and new creative thinking to achieve more for children.
    Participate in key donor meetings, when necessary, to foster long-term collaboration and engagement.
    Examine and evaluate innovative new partnerships, and ensure that Save the Children maximizes its opportunity to showcase and replicate the Theory of Change.
    Explore and test potential private sector partnerships
    Pro-actively seek donor intelligence on prospective new opportunities or partnerships.
    Ensure key contacts, required formats and donor strategies are kept up-to-date at the country office level.
    Coordinate proposal development
    Directly manage the development of high-value or complex proposals or bids, building on global, regional and national expertise, and ensuring the highest quality product.
    Drive interdepartmental coordination for programme and proposals development with Programme Operations (for field team inputs, logistics requirements, costings, etc.), Security, Awards Management,
    Finance & Grants, and HR (for staffing requirements).
    Ensure full internal and member review and sign off as per the proposal development process.
    Draft key sections of proposals that are standard inputs – e.g. capability statements; country context and programme experience, while drawing on the expertise of technical advisors, Operations, Finance,
    HR and Security.
    Ensure that PDQ maintains an on-going and regularly updated information bank on community analysis and research findings for future proposal development (Child Rights Situational Analysis, assessments, HEAs, DHIS, census data, field research on community needs, etc.). This activity is closely linked with the data and knowledge management function, technical advisors and Member Services.
    With in country TAs, seek out and facilitate input of technical advice from backstops or members to ensure that programmes benefit from Save the Children’s global expertise, while remaining relevant to the local context.
    Facilitate engagement of consultants on large-scale proposals, or when technical specialists are needed.
    Produce proposal development schedules and track timelines, ensuring and facilitating coordination amongst teams – PDQ, Programme Operations, Finance, HR, Security and Member Services.
    In collaboration with Members (and Member Support Services), broker technical assistance and other resources to support proposal development.
    Represent Save the Children as a generalist, alongside technical experts, in consortium meetings regarding proposal development.
    Ensure that Programme Quality Framework and Theory of Change is addressed in all new proposals and that key elements of programme quality are included (e.g. child participation, child safeguarding, gender, lessons learned from past proposals, accountability, risk assessments, effective and sustainable partnerships, etc.).
    Coordinate Value for Money calculations in proposal development, as required by donors.

    General management

    Contribute to a conducive and productive work environment typified by team work and collaboration;
    Contribute to the wider country programme agenda.
    Support the effective implementation the SCI Programme Quality Framework
    Participate in any donor visit to project(s) within the country office portfolio, as required.
    Support the PDQ Team in the Country Annual Planning process for technical programme inputs and quality measures, including child participation, child safeguarding, partnership and evidence-based programming, as per the Save the Children International guidelines.
    Carry out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children, in accordance with our Code of Conduct and Child Safeguarding Policy.
    Comply with and promote Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
    Coordinate and provide strategic leadership direction, guidance and technical support to development of thematic sectors and projects Country offices.

    Qualifications and Experience

    Development professional with a relevant Masters’ Degree or equivalent professional experience.
    Recommended 5 years’ experience in a both emergency and development contexts, preferably with solid experience in more than one of the Save the Children priority sectors: education, protection, child rights governance, and health and nutrition
    Excellent coordination and interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, and pull together input from a diverse team.
    Excellent writing/editing, budget development and presentation/communication skills.
    Experience in presenting project information to donors and partners.
    Experience in coordinating development of large-scale or strategic proposals, including the development of multi-million-dollar project budgets.
    Significant professional experience of working in a senior Monitoring and Evaluation capacity with an international NGOs, UN or donor agency or the private sector.
    Proven representation skills.
    Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
    Strong results orientation, with the ability to challenge existing mindsets.
    Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
    Ability to present complex information in a succinct and compelling manner.
    Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies.
    Fluency in English, both verbal and written, required.
    Commitment to Save the Children values, including willingness to abide by and enforce the Child Safeguarding policy

    go to method of application »

  • Editors

    Editors

    CALL FOR CONSULTANTS – EDITORS
    Duties and Responsibilities

    Provide substantive editorial support (i.e., ‘heavy’ editing and rewriting where needed, content reorganization and, in limited cases, producing original draft text if needed) for key AGRA knowledge products;
    Copy editing of the entire volume through detailed line edit, ready for final content approval;
    Follow up as needed with authors to ensure clarity and inclusion of the latest available information, as well as the best photos available;
    Ensure clarity and consistency of chapter abstracts, key messages and of all body text;
    Editi the presentation style of the document and its suitability for intended audiences;
    Advise on the continuity of style and content across/between different chapters, and the overall presentation of the report;
    Proofread text and all tables and graphic elements;
    Ensure that style, text citations and chapter references conform to the APA style;
    Work directly with the graphic designer to develop cover and interior design options for the client’s consideration and selection;
    Proofread the final designed publication for accuracy and clarity, and work with the designer to rectify any problems and/or provide any minor editing that may be occasioned by the final design.
    Participate in write-shops for specific products
    Provide writing/editing support as needed in the development of forewords, prefaces and acknowledgements;
    Compile a list of acronyms;
    Edit other content for AGRA, ensuring that text is informative and interesting and paying close attention to narrative flow, messaging, accuracy, tone and house style.
    Deliverables:
    Deliver short materials edited (typically news and stories for website no longer that 2 pages) not later than 2-3days after receiving the text;
    Deliver longer materials/ documents within a timeframe agreed with the AGRA Communications team and/ or Programme Specialist;
    Provide monthly summary reports of deliverables/ services provided

    Functional Competencies:
    Ability to think analytically, synthesize and clearly present complex processes and issues to service the information needs of heterogeneous audiences
    Excellent writing skills – ability to write in a structured, lucid and concise manner
    Demonstrated ability in substantively editing agriculture/development-related publications and/or reports
    Results orientation and commitment to producing high-quality products
    Ability to work under tight deadlines
    Required Skills and Experience
    Education:
    University degree (Masters is preferred) in English or in any related field such as other languages, literature, social science, or political science.
    Experience:

    At least 5 years of progressively relevant experience as an editor/ proofreader or relevant field;
    Proved experience in editing and proofreading of English texts;
    Proved experience of editing (applicants will be required to provide samples of their editing work that was published)
    Experience working with texts related to agriculture/development especially in Africa.
    Progressive relevant professional experience in data analysis, report writing, and editing of research text on agriculture and development.
    Understanding of Africa’s economic, social, cultural, and political context in relation to agriculture.

    Language:
    Professional fluency and writing skills in English required. Fluency in French is an added advantage.
    SUBMISSION
    Qualified and interested candidates are encouraged to submit detailed copies of their CV and their financial proposal saved as 2 files separately to procurement@agra.org by 10 February 2018, 5PM (East African time).
    Clearly indicate the consultant position you are applying for in the subject of your application email.
    DISCLAIMER
    AGRA reserves the right to determine the structure of the process, number of short-listed candidates and the right to withdraw from this process at any time without prior notice and without liability to compensate and/or reimburse any party.

  • Terms of Reference HealthStart End line Survey

    Terms of Reference HealthStart End line Survey

    The project
    The HealthStart program is currently working in 25 schools in Muhoroni and Nyando Sub counties, Kisumu County which is a malaria endemic region. The schools are grouped in 5 clusters: Angoro, Ayucha, Milenya, Nyatao and Ngeny. HealthStart works with the schools, local government and communities to implement a clear and effective framework that delivers School Health and Nutrition interventions and improves educational attainment. It works to establish a robust framework within schools so that interventions delivered in have a long lasting, sustainable impact on every pupil. The project also works with different stakeholders to strengthen each stakeholder’s ability to gather data and to understand the impact and learn from it. The activities implemented by the project as relates to the program outcome areas include:

    Systems Strengthening HealthStart works in each school to strengthen governance through the School Board of Management ; introduce the Kenya National School Health Policy of 2009, form a School Health Committee and a health clubs; embedding national policy. It also provides schools with the internal structures and partnerships with the relevant line ministries to ensure GoK provides health services and to hold local ministries to account for any failure to deliver.
    Health Education Development The HealthStart program works with local and county level representatives from relevant ministries, as well as teachers, to understand the program framework and to disseminate engaging content including the key health messages of the Kenya National School Health Policy of 2009.
    Community Mobilization Health clubs provide children with a structure through which to advocate for their rights holding the School Board of Management to account when their needs are not met. Parents are better informed on the health and wellbeing of their child(ren) through the introduction of the school health report card that gives a summary of a child’s nutrition status.
    Health Services Each school went through a needs assessment process to establish existing resources/services and potential. Interventions were tailored as a result. The package in different schools included: deworming; nutrition specific interventions; LLITNs; improved sanitation; and health education. Data collected was in putted into the Kenya Demographic Health Information System to support in informing government decisions.

    Partners Roles
    Omega’s role in implementing the program was to ensure that all the stakeholders are identified, mobilized and capacity built to understand their roles in schools as stipulated in the Kenya National School Health policy. Omega would also ensure regular mentorship for stakeholders to ensure the policy is well understood and implemented. Ogra, on the other hand would work closely with MoH, to ensure mosquito nets, deworming tablets & vitamin A supplements are available and properly administered. Ogra was also charged with the management of regular dialogue meetings in all 20 schools, bringing Government partners, school health clubs and school management together to ensure the National School Health Policy is understood and implemented by all stakeholders.
    Expected Program Outcomes:
    By providing improvements to capacity building on the SHN policy alongside improvements to accessible literature on healthy and risky behaviours for School Health Committees, representatives from all stakeholders (children, teaching staff, BoM and caregivers) will have improved access to understanding and knowledge on how to stay healthy. Building capacity and strengthening systems for school governance will improve the sustainability and longevity of any other interventions and relationships developed to improve health for children and communities.
    Improving inclusive channels of communication between different stakeholders, awareness of their rights and understanding of how to advocate for change will empower children, communities and schools to become agents for change. Improved access to technology for data collection, storage and sharing enables schools to understand the importance of data, to learn about key trends and needs within their community and to shape and evolve activities as a result.
    Purpose of evaluation
    The end of project evaluation is meant to assess the progress of the programme and the various challenges noted during the entire period. To assess relevance, effectiveness, efficiency, sustainability and impact of the project benefits to its targets and to analyze and effectiveness of programme approach and strategy noting the gaps and how these gaps have affected the programme. This is with a view to inform the next iteration of the HealthStart Programme.
    Evaluation objectives

    Assess the relevance, effectiveness, efficiency, sustainability and equity of project benefits to its targets.
    Assess the project progress (indicators/outcomes) compared to baseline and end -term review data and confirm the level of change delivered by the project
    Assess the effectiveness of the partnerships between the three organizations (Child.org, Omega and Ogra) in delivery of the HealthStart program.
    Draw the key learnings from the project and recommend the replicable elements of the project for the next iteration of the HealthStart Program.

    Scope of work

    Desk review of the baseline survey including review of data collection tools
    Visits to all the 25 project schools to conduct School Health Audits
    Conduct self-completion surveys for all class 7 & 8 pupils at each of the 25 schools
    Conduct interview surveys with sample groups of parents/caregivers from each school (house to house visits)
    Visit to partner offices in Kisumu County to conduct partner evaluations
    Present evaluation findings/Summary of key findings and recommendations to Child.org

    Duration of the evaluation
    The evaluation has been scheduled to take place for a period of four weeks between 2nd of March and 20th of April 2018 (ensuring that the pupil’s survey doesn’t coincide with end of term exams or fall into the April holidays).
    Expected deliverables

    A proposal in revert to the TOR detailing the understanding of the Terms of Reference and proposed methodology. The proposal should include an outlined budget for planned activities
    Administration of three surveys/three survey tools: pupil survey, and caregiver survey and carrying out School Health Audit
    Undertake a partnership evaluation for each of the partners and put together an evaluation report
    Consolidate an evaluation report for the entire evaluation process

    Methodology
    The consultant will share his/her own methodology with Child.org. Final agreement of the methodology will be by Child.org. It will be expected that the methodology will include among other components, review of the baseline survey and tools used, carrying out school visits to undertake School Health Audits, administering the Pupil and Caregivers’ surveys, and carrying out partner evaluations for each of the partners
    Required expertise and qualification

    Advanced degree in Public Health/Community Health/Social Sciences
    Proven experience working in Health and Education programs
    Strong report writing skills
    Proven experience conducting Education and Health research
    Exposure or familiarity working in Kisumu County will be an added advantage

  • Animal Nutrition Sales Representative

    Animal Nutrition Sales Representative

    Job description
    Main role is to find markets for the company’s animal feed ingredients.
    The candidate needs to display knowledge on application of the products to meet various feed requirements.
    The role also involves advising clients on best formulation ratios.

  • General call for Talent Pool – Business Development Manager

    General call for Talent Pool – Business Development Manager

    Job description
    Role Purpose
    The Business Development Manager is a senior position within the Programme Development and Quality Team.
    The Business Development Manager will identify and track donor opportunities, facilitate donor engagement, assist in the development of fundraising strategies, and coordinate proposal development for large and strategic funding opportunities.
    The position requires innovative thinking and creativity to package our programme strategies in ways that attract the right donor support and grow out portfolio effectively. S/He will write sections of proposals that speak to our overall capabilities, while coordinating the input of technical advisors, Operations, Finance, HR and Security into proposals and budgets. Recognising that many conversations with donors involve a review or update around current grants as well as discussions about new opportunities, the Business Development Manager will also be expected to keep closely informed about the progress of all major institutional grants and able to speak to results in key reporting documents.
    Location: To be confirmed (ESA Countries)
    Key Areas of Accountability

    New Business Development

    Ensure that the country office has a comprehensive, SMT-endorsed Business Development Strategy in place, which is in line with the Country Strategy, and is implemented and monitored effectively.
    Identify, research, and disseminate information on new funding opportunities from bilateral, multi-lateral, and other institutional donors. Use creative approaches to link programme aspirations to donor priorities, while also effectively influencing the strategies of donors.
    Cultivate business relationships with external stakeholders and potential partners for large scale or strategic funding opportunities, either as a prime or sub-recipient in joint ventures.
    Track up-coming funding opportunities, donor engagement and proposal development process. Provide regular updates to the Director of Programme Development and Quality and SMT on the status of the funding portfolio and key trends to monitor.
    Assist in developing funding strategies for thematic programme plans and cross-sectoral integration. These strategies should reflect our ambitions and new creative thinking to achieve more for children.
    Participate in key donor meetings, when necessary, to foster long-term collaboration and engagement.
    Examine and evaluate innovative new partnerships, and ensure that Save the Children maximizes its opportunity to showcase and replicate the Theory of Change.
    Explore and test potential private sector partnerships
    Pro-actively seek donor intelligence on prospective new opportunities or partnerships.
    Ensure key contacts, required formats and donor strategies are kept up-to-date at the country office level.
    Coordinate proposal development
    Directly manage the development of high-value or complex proposals or bids, building on global, regional and national expertise, and ensuring the highest quality product.
    Drive interdepartmental coordination for programme and proposals development with Programme Operations (for field team inputs, logistics requirements, costings, etc.), Security, Awards Management,
    Finance & Grants, and HR (for staffing requirements).
    Ensure full internal and member review and sign off as per the proposal development process.
    Draft key sections of proposals that are standard inputs – e.g. capability statements; country context and programme experience, while drawing on the expertise of technical advisors, Operations, Finance,

    HR and Security.

    Ensure that PDQ maintains an on-going and regularly updated information bank on community analysis and research findings for future proposal development (Child Rights Situational Analysis, assessments, HEAs, DHIS, census data, field research on community needs, etc.). This activity is closely linked with the data and knowledge management function, technical advisors and Member Services.
    With in country TAs, seek out and facilitate input of technical advice from backstops or members to ensure that programmes benefit from Save the Children’s global expertise, while remaining relevant to the local context. Facilitate engagement of consultants on large-scale proposals, or when technical specialists are needed.
    Produce proposal development schedules and track timelines, ensuring and facilitating coordination amongst teams – PDQ, Programme Operations, Finance, HR, Security and Member Services.
    In collaboration with Members (and Member Support Services), broker technical assistance and other resources to support proposal development.
    Represent Save the Children as a generalist, alongside technical experts, in consortium meetings regarding proposal development.
    Ensure that Programme Quality Framework and Theory of Change is addressed in all new proposals and that key elements of programme quality are included (e.g. child participation, child safeguarding, gender, lessons learned from past proposals, accountability, risk assessments, effective and sustainable partnerships, etc.).
    Coordinate Value for Money calculations in proposal development, as required by donors.

    General management

    Contribute to a conducive and productive work environment typified by team work and collaboration;
    Contribute to the wider country programme agenda.
    Support the effective implementation the SCI Programme Quality Framework
    Participate in any donor visit to project(s) within the country office portfolio, as required.
    Support the PDQ Team in the Country Annual Planning process for technical programme inputs and quality measures, including child participation, child safeguarding, partnership and evidence-based programming, as per the Save the Children International guidelines.
    Carry out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children, in accordance with our Code of Conduct and Child Safeguarding Policy.
    Comply with and promote Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
    Coordinate and provide strategic leadership direction, guidance and technical support to development of thematic sectors and projects Country offices.

    Qualifications and Experience

    Development professional with a relevant Masters’ Degree or equivalent professional experience.
    Recommended 5 years’ experience in a both emergency and development contexts, preferably with solid experience in more than one of the Save the Children priority sectors: education, protection, child rights governance, and health and nutrition
    Excellent coordination and interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, and pull together input from a diverse team.
    Excellent writing/editing, budget development and presentation/communication skills.
    Experience in presenting project information to donors and partners.
    Experience in coordinating development of large-scale or strategic proposals, including the development of multi-million-dollar project budgets.
    Significant professional experience of working in a senior Monitoring and Evaluation capacity with an international NGOs, UN or donor agency or the private sector.
    Proven representation skills.
    Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
    Strong results orientation, with the ability to challenge existing mindsets.
    Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
    Ability to present complex information in a succinct and compelling manner.
    Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies.
    Fluency in English, both verbal and written, required.
    Commitment to Save the Children values, including willingness to abide by and enforce the Child Safeguarding policy

    Disclaimer:
    Save the Children International does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents

  • Factory Manager

    Factory Manager

    Job Description

    Responsible for overseeing the the management of the central factory (bakery)
    Knowledge and experience of baking bread, pattiserie and confectionary required
    New recipie development
    Stock management
    Management of production
    Ensure quality standards of production are met
    Ensure dispatch and logistics are efficient
    Overal management of hygiene and controls
    Management of factory staff
    Financial reporting

  • Research Assistant – Food Analysis

    Research Assistant – Food Analysis

    RESEARCH ASSISTANT – FOOD ANALYSIS The International Potato Center (CIP) is seeking a Research Assistant to provide technical support in the areas of analytical chemistry and food microbiology in sweetpotato roots and leaves and their processed products. The candidate should have experience in food safety, food microbiology and analytical chemistry. The candidate must also have an eye for detail, an ability to work on their own initiative, excellent organizational and communication skills and a positive attitude.The Center: CIP (www.cipotato.org) is a not-for-profit international agricultural research-for-development organization with a focus on potato, sweetpotato, and Andean roots and tubers. Its vision is of roots and tubers improving the lives of the poorThe Position: The Research Assistant will be based in Nairobi, Kenya, at the CIP- Sub-Saharan (CIP-SSA) Regional office.Duties and Responsibilities: This will include, but not limited to:

    Conduct food and nutritional analysis on roots, tubers and banana crop samples
    To assist our partners in the reporting and trending of testing results to the technical team, production and customers as required.
    Work with the Food Scientists and Research Associate to ensure implementation, maintenance and improvements in the laboratory quality system procedures, testing methods and records
    Assist with basic analytical chemistry analysis such as operation of HPLC, UV-VIS, NIRS, GCMS, LCMS;
    Maintenance and daily verification of laboratory instrumentation.
    Ensure observation of good laboratory practice including drafting risk assessments and surveillance of laboratory users’ activity; Selection Criteria:

    Analytical Chemistry, Biological Sciences or related area

    At least 1 year work experience in a research laboratory.
    Experience working on potato, sweetpotato, cassava and biofortified crops preferred.
    Excellent writing and oral communication skills in EnglishConditions: This is a Nationally Recruited Staff (NRS) position based at the CIP- SSA, Nairobi office.

    The employment contract will be for a one-year term (with a three-month probation period) with the possibility of renewal, subject to availability offunding and good performance. CIP prides itself on its collegial and supportiveworking environment, which allows space for personal and professional growth.Salary and benefits will follow the CIP policies and refer to related Kenya regulations.

  • Clinical officer Mental Health Supervisor

    Clinical officer Mental Health Supervisor

    Objective of the Position:

    To provide care and treatment for survivors of sexual and gender violence (SGBV) and to provide appropriate care and management of acutely severe patients presenting in Trauma room.

    Main Tasks & Responsibilities:

    Ensure patient care is provided with respect to the various acuity measures in SGBV and trauma care.
    Provision of clinical examinations for patients presenting in SGBV and trauma rooms
    Provision of medical care for all injuries sustained (including wounds, burns and cuts) in accordance with MSF protocols
    Appropriate referral of patients when necessary to suitable referral facilities.
    Ensuring accurate and complete documentation

    Qualifications & Requirements:
    Education

    Essential clinical officer diploma/degree
    Requirements Essential clinical officer diploma/degree

    Experience

    MUST be registered with the clinical officer’s council and MUST have a valid practice license
    Previous experience with MSF or other NGOs in Emergency care units, and SGBV programmes (or in gynecology and/or with STI’s), psychological trauma is an added advantage.

    Knowledge:

    Applicants MUST be Kenyan nationals and have the necessary statutory documents (ID, NSSF, NHIF and a PIN certificate)
    All applicants should have the necessary statutory documents (ID,NSSF,NHIF,PIN Number)

    go to method of application »

  • Customer Service Agent Customer Service Team Leader

    Customer Service Agent Customer Service Team Leader

    The Customer Service Agent will be responsible for responding promptly and effectively to incoming customer calls, chats and emails as well as providing technical support to customers.
    Job Accountabilities

    Handling and resolving customers’ issue via email, online chatting tools and phones (inbound and outbound)
    Providing answers and solutions to the customers in a professional manner
    Responding promptly and effectively to incoming customer calls, chats and emails
    Ensuring that more complex customer issues are followed up and resolved in a timely manner
    Developing customer relationships by maintaining contact at an appropriate level
    Ensuring feedback on recurring customer issues is given to the Team Leader

    Qualifications

    Diploma/ Degree in Customer Service or any related field
    A minimum of 2 years’ experience in a similar role or contact centre environment
    Strong organisational skills, with a proven track record of working under pressure and tight deadlines
    Excellent communication, problem solving and interpersonal skills
    A proven team player with a can do attitude.
    Flexible approach to working in a dynamic and often hectic environment

    go to method of application »