Job Experience: Experience of 4 years

  • Relationship Managers SME 

Relationship Managers Institutional Banking 

Relationship Managers Corporate Banking 

. Relationship Managers Trade Finance

    Relationship Managers SME Relationship Managers Institutional Banking Relationship Managers Corporate Banking . Relationship Managers Trade Finance

    Job description
    Are you a go-getter, positive minded individual? There are several opportunities for ambitious, self-driven individuals to fill the below positions within the Retail Banking department as well as the Corporate and Institutional Banking Department within Family Bank.
    Ref: RMSME/0503/18
    Reporting to: Head of Retail Banking.
    Purpose:
    This role will be within the Retail department and the purpose is to build, grow and manage a high quality portfolio of profitable SME customers for the bank.
    The ideal candidates for all the above roles must possess the following:
    Qualifications

    Bachelor’s degree in Commerce/Business or any related field.
    At least four (4) years working experience in a similar environment
    Strong presentation skill set
    Good analytical skills
    Knowledge of Institution Banking products
    Highly effective communication and collaboration skills
    High level of cooperation with others and is responsive to the bank’s and team’s needs
    AMC/CFT training/knowledge

    Key Competencies and Attributes for the ideal candidates:

    Builds networks and maintains strong relationships
    Able to listen keenly
    Pleasant and able to relate well in diverse social set ups and teams
    Upholds high standard of Professionalism, integrity and respect for others

    NB: You must Indicate the title and the reference number for the role that you are applying for on the subject of your email.

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  • Products Analyst (Enterprise Business Unit)

    Products Analyst (Enterprise Business Unit)

    Job description
    Brief Description
    Reporting to the Manager Product Solutions & Enablement , the role holder will influence the design of experience in Product development within the Enterprise Business Unit. They will play an active part in developing product experience frameworks, developing experience blueprints and, defining a differentiated product experience within the Enterprise Business Unit.The role holder will lead and ensure rollout of attractive and customer centric Products, Solutions and Campaigns that deliver above and beyond experiences, through collaborative and customer centered Product Development processes.
    Detailed Description
    General Responsibilities Of The Role

    Design and Implement Product Experiences: Design and Develop Product and Support Experiences along the entire customer lifecycle with a view to guarantee unmatched user experiences.
    Lead CX work-streams and Enforce CXX Deliverables across Enterprise product development phases in line CXX Product development guidelines.
    CX Roadmap for Product Excellence :Develop, Own and Follow through CX Roadmap for Products to ensure experience excellence ambitions are not lost but are scheduled, tracked and realized.
    Operational Efficiencies: Deliver costs savings by Analyzing demand emanating from product experiences and implementing initiatives that result in operational efficiencies within the product environment.
    Product Readiness Assessments: Ensure that customer centric UATS and Readiness Assessments are well executed to inform the CXX Go/No Go Decisions
    Product Decommissioning or Improvement: Provide insights that support decisions on strategic product decommissioning and/or improvements and steer experience excellence in product decommissioning.
    Enterprise Product Excellence
    Creation of requisite Product Excellence documents across all New Product Development (NPD) Phases right from CX Frameworks to CXX Go/No Go Advisories and Product In-Life reviews
    Wall walk stakeholders at each NPD phase to ensure right amount of attention is focused on customer experience deliverables
    Go/No Go Decision Reports: Ensure CXX Go/No Go Decision Reports are accurately prepared and all key stakeholders aligned well in advance.
    Monitor the experience of existing products, solutions and campaigns and institute corrective measures in collaboration with relevant Business Units and stakeholders, as need arises.
    In collaboration with the PSE Enablement Team, Ensure Enablement is smartly planned for during Products, Services and Campaigns development and seamlessly executed ahead of Launch positioning customer facing teams to deliver excellence customer experience with ease.
    Reporting Excellence
    Monitor and Track initiatives within your docketresulting in creation of both detailed and high level progress and focus reports.
    Timeliness, Relevance & Accuracy – Ensure that information is collected from the correct sources and reported on in a timely, relevant and accurate fashion whilst targeting all key stakeholders.

    Job Requirements

    Bachelor Degree or Diploma and at least 4 years working experience in a related discipline with a leaning on Technology and Human Sciences.
    Proven practice in a Customer Experience role that includes Design and Implementation of Customer & User Experiences.
    Demonstrated skill and experience in the delivery of Enterprise Services.
    Ability to communicate complex subjects in a simple way
    Ability to assimilate Technology and Customer Experience to output remarkable User Experience
    Strong in reporting skills including report writing and presentations.
    Capable of working in a complex organization, smart negotiator and able to build strong relationships and credibility without necessarily having direct management control.
    Strong understanding of Customer Journeys, design of touchpoint experiences and related global trends.
    At least 4 years working experience in customer experience environment
    (Added Advantage) Cross-channel experience in a complex go-to-market business.

    Additional Details
    Note to Applicants

    As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
    Applicable to Kenyan citizen candidates only
    Scanned copy of Certificate of Good Conduct from the Directorate of Criminal investigation (CID Kenya) (Less than 12 months old)
    Scanned Copy of Certificate from a reputable Credit Reference Bureau (CRB)
    Applicable to all candidates
    Scanned copy of your University Certificate/s
    Scanned copy of your National ID /Passport /Legal Form of Identification

  • Programme Assistant 

National Aviation Officer, NOB

    Programme Assistant National Aviation Officer, NOB

    Expression of Interest No. 001/02/2018
    Contract type: Special Service Agreement (SSA)
    Post Grade: SSA-5
    Duration: 6 months
    Date of issue: 1st March 2018
    Closing Date: 7th March 2018
    Responsibilities
    Under the direct supervision of the Programme Officer (Information Management) and the overall supervision of the Head of Programme, the incumbent will be responsible for the following duties: –

    Compile and consolidate weekly programme highlights from all programme technical units and distribute to the appropriate audience;
    Provide data input and assist in the preparation of ad-hoc, weekly, monthly and other narrative reports;
    Attend the weekly management meeting and bi-weekly cash-based transfer working group meeting, take notes and prepare the minutes;
    Act as the alternate focal person and support the Reports Officer in preparing annual SPR and other donor reports. Also collect and compile information from the technical teams, reviewing narratives, entering data in SPRING and responding to queries/comments from the Regional Bureau and Headquarters’;
    Maintain accurate records and updated files for the Information and Reporting section;
    Maintain and update distribution data through a proper tracking system, to ensure consistency and accuracy of beneficiaries’ and MT data reported by the Area Offices;
    Identify gaps and suggest/implement solutions which directly improve the management of Programme Information at Liaison Office level;
    Liaise with field staff in Area Offices, Programme staff and other technical units at the Liaison Office to ensure consistency of information and compliance with established rules and procedures of data compilation and analysis;
    Perform other related duties as required.

    Minimum Qualifications:

     Secondary school education, preferably supplemented by courses in a field related to WFP programmatic activities.
     At least four years of progressively responsible support experience in reporting, development, food and humanitarian assistance, food security analysis, environment or other related field. Experience in information management, reporting, data handling, monitoring and evaluation of food security projects in a humanitarian context is desirable.
    Fluency in both oral and written communication in English is a requirement.
    Experience utilizing computers, including word processing, spreadsheet and other WFP standard software packages and systems. General knowledge of UN system administrative policies, rules, regulations and procedures would be an added advantage.

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  • Branch Coordinator

    Branch Coordinator

    Job Description
    Reporting to the Regional sales Manager the Branch coordinator, through teamwork will be responsible for business growth, service delivery, compliance checks and ensuring efficient day to day operations of the branch.
    Key Duties

    Growing and managing a quality loan portfolio.
    Provide  leadership and coordination of all branch sales  activities
    Responsible for the overall branch sales target.
    Ensure quality and qualified sales representative are recruited.
    Do all the file compliance checks on the file as the first loan appraisal.
    Reporting and coordinating all branch marketing activities
    Implantation of the company marketing activities as per the cycle plan
    Responsible for general office administration activities.
    Achievement of branch profitability and cost control objectives
    Promotion & marketing of the Institution’s products and services
    Enforce implementation of laid down policies and procedures for Credit operations and staff discipline.
    Monitor loan assessment and files review for compliance.
    Ensure supervision, appraisal, coaching, motivation and development of all branch staff and recommending appropriate training needs.
    Prepare and submit  on time all the branch monthly reports
    Working with third party service providers to deliver superior service to all customers.
    Marketing intelligence and reporting to understand competitor activity in the assigned area.
    Ensure provision of high quality services to all customers in a timely manner.
    Manage relationship with all stakeholders to ensure positive image of the institution is maintained.

    Minimum Qualification & Experience

    Diploma/Degree in business/Finance/Social Science related field.
    Lending and relationship management experience to create a balance between credit risk /sales and customer service.
    At least three (4) years’ experience as a branch/unit manager in credit function of a financial institution handling Micro and SME clients/insurance company
    Have an excellent interpersonal, organizing and people management skills.
    Excellent communication and presentation skills, with outstanding reporting skills.
    High integrity and professionalism.

  • Senior Software Development Engineer

    Senior Software Development Engineer

    Job description
    Work as a senior software developer for European organizations. A Caspar developer is a passionate and talented developer with an entrepreneurial mindset. A Caspar developer believes he can always improve himself and the team.
    Some requirements we expect from our developers:

    Lifelong learners
    Leaders; take responsibility
    caretakers of their colleagues, their minds and body
    senior developers (+3 years of industry experience)
    capable of working under high pressure
    willing to work in a challenging environment

  • Talent Development Manager

    Talent Development Manager

    Job description
    Responsible for developing talent so as to align staff to the organization’s dreams through seamless service delivery. The role is key in delivering the Serena Hotels capacity building strategy.
    The Position will focus on Talent Development strategies and initiatives and requires the ability to participate in the strategic design of programs to address emerging talent needs in hospitality as well as their tactical and impactful execution.
    We are looking for someone with demonstrated experience in creating training solutions across the business where product and guest experience/ service is concerned.
    Some key tasks will include:-

    Facilitate documenting of operational standards
    Analyze training needs of the business and come up with effective learning solutions
    Assist in driving leading quality assurance program for the units
    Driving Talent development initiatives which support the development of our various talent pipelines
    Come up with training programs that expose staff to opportunities that develop their skills and competencies in preparation for further growth, development and taking up new responsibilities
    Implement training programs that will address the learning needs of targeted audience
    Managing E-learning programs
    Implementing and facilitation of leadership and people management programs
    Developing and implementing soft skills program for the business
    Implement programs that promote the organizational culture, business thinking and enhance our competitive advantage
    Developing and implementing technical skills development programs
    Equipping Trainers with required skills
    Ability to network with various partners and in particular hospitality training institutions and training providers to deliver learning solutions
    Managing performance planning and reviews
    Identifying skill gaps and developing mitigating solutions
    Assist business partners in recruitment and talent identifications

    Minimum academic qualifications:
    Diploma in Hotel management Degree in Hospitality Management or Degree in Social Science with practical training experience in a five star Hotel
    Experience required:
    4 years of work experience in operations in a 5 star property with a special focus on Training and development
    Skills and personal attributes

    Excellent communication and interpersonal skills with ability to interact effectively at multiple levels
    Demonstrated passion for training
    Professional integrity, self-confidence and critical thinking
    Ability to balance creativity and innovation with practicality and an eye for details
    Deep Knowledge of best and emerging practices in talent management.
    Deep Knowledge of Food and Beverage / Rooms division products and services is required
    Functional expertise in program design and facilitation
    Excellent IT user skills

  • Information Technology (IT) Officer

    Information Technology (IT) Officer

    PURPOSE:
    The post holder will be responsible for supporting ICT needs at the National Public Health Laboratory Services (NPHLS) in areas such as network administration; system security, development and maintenance of laboratory related information systems; user support training; inventory management and help desk support system among other roles.
    PRIMARY RESPONSIBILITIES:

    Carry-out analysis of ICT requirements, assist in preparing system specification by the users and recommend solutions to address user needs for Laboratory Information System and other information systems used by laboratories.
    Support in development of high performing applications (web, desktop and mobile applications) depending on the requirements definitions
    Enhance existing systems by analyzing business requirements, preparing an action plan and identifying areas for modification and improvement.
    Support in Integration of Laboratory Information System with other systems such as EMR, DHIS, data warehouse, etc.
    Contribute to development of innovative systems to facilitate delivery of service in the public health laboratory sector
    Monitor the performance of the ICT systems in and troubleshoot operational issues for corrective action
    Document all user requests and challenges, Investigate, determine possible solutions and implement them.
    Provide help desk support on ICT and coordinate resolution on the same.
    Maintain and track software licenses compliance for the application or system. Includes licenses for application as well as operating system, database, client, etc.
    Ensure that networks, systems and services are available to users and that information is processed and transferred correctly, preserving its integrity.

    QUALIFICATIONS:
    The ideal candidate should have:

    Bachelor Degree and or Diploma in an area of Information Communication Technology (ICT) or equivalent.
    At least four (4) years’ experience in the ICT field.
    Experience in management of data bases and websites.
    Hands-on experience with computer networks, network administration and network installation
    In-depth understanding and experience in application and system development
    Excellent communication, interpersonal and report writing skills.

  • Tobacco Leaf Processing Quality Compliance & Performance Manager

    Tobacco Leaf Processing Quality Compliance & Performance Manager

    Job description
    British American Tobacco has an exciting opportunity for a Tobacco Leaf Processing Quality Compliance & Performance Manager to join our team in Thika.
    The job purpose is to monitor the status of quality of tobacco leaf on receipt, stored or being processed, to ascertain that specific quality standards including infestation control are all along maintained and to provide accurate chemical analysis results for every grade of tobacco, to the satisfaction of domestic and export customers.
    Main responsabilities of the role include

    Keep all precision equipment in laboratory and quality control well maintained and constantly calibrated to ensure accuracy of all data.
    Monitoring the performance of all mechanical and electronic weighing scales in the plant to ensure their accuracy, proper calibration and maintenance by certified service providers in liaison with Ministry of Commerce (dept. of weights and measures) for government certification – a requirement for international trade.
    Take analysis of samples as per Leaf supplier manual and generate accurate physical/chemical analysis results and quality control information for optimum process control and production development. The results are also used by both management and customers as a tool for measuring performance.
    Maintain accurate records of quality experiments, tests and reports so that they are available for use by management and customers as a base for business transactions and reference.
    Plan and implement the adherence to safety standards in the quality and laboratory sections and in the factory as required by the BAT Safety Guidelines and government regulations in order to create safe working environment.
    Keep abreast of the developed new quality control procedures and technological changes and advise the company for continued business development and maintenance of a competitive edge in the tobacco industry.
    Monitor and carry out analysis on infestation levels while aiming to control infestation. This can be achieved by proper hygiene and chemical treatments while adhering to BAT global and Coresta fumigation standards.
    Monitor, carry out inspection of foreign matter in the factory, campaign and continuously create quality awareness so that the production personnel make high quality product free of any form of contamination. Give feedback to Leaf Growing team on NTRM levels for process improvements.

    Essential Requirements
    Qualifications Bachelor of Science degree in Chemistry, Biochemistry, Food Science and Technology or Laboratory Sciences.
    Experience

    At least four years’ experience, preferably in a busy process industry.
    Practical knowledge of analytical laboratory procedures and instrumentation.
    Exposure to statistical quality control techniques is essential and knowledge of implementation of TQM concepts an added advantage. Practical experience on handling testing equipment, is desirable.

  • Legal Officer

    Legal Officer

    Job description
    Job Purpose
    Manage compliance to legal requirements on company’s services and perform legal duties
    KEY RESPONSIBILITIES

    Drafts corporate legal documents and prepares case notes for review by the Head, Legal & Compliance
    Highlights legal implications on business activities and services rendered
    Supports Head, Legal and Compliance in providing corporate secretarial and regulatory services to the organization
    Prepares board and committee meeting materials and other regulatory filings for review by Head Legal & Compliance
    Conducts research on relevant statutes, rulings and precedents to be used as a basis for responding to legal opinions or preparing briefs
    Acts as the custodian of company contracts and other legal documents ensuring that these are current and enforceable
    Provides useful inputs in contract management and the formulation of deals
    Assists in the review of corporate documents, corporate material, corporate resolutions, side letters, and service agreements
    Supports communication with external parties on legal matters
    Maintains close liaison with external lawyers
    Prepares all relevant documents needed for filling statutory reports
    Makes recommendations for the prompt resolution of legal issues in order to avoid litigation proceedings
    Attends court proceedings whenever the need arises as assigned by Head, Legal & Compliance
    Liaises with relevant regulatory authorities as needed
    Assists in reviewing the company’s policies and procedures, corporate governance documents and files and research/regulatory library and filings
    Works to ensure protection of intellectual property across all units of the organization
    Maintains all legal documentation within the department ensuring proper filing and completeness
    Prepares monthly compliance report for Country and Group Management
    Carries out all compliance duties of the organization

    Academic Qualification(s):

    A Bachelor of Laws degree or its equivalent from a recognized University
    Advocate of the High Court of Kenya
    Professional Qualification(s):
    CPS qualification will be an added advantage
    Current Practicing Certificate
    Experience (Number of relevant years):
    4 years’ experience in a Corporate (technology field preferred) legal environment 2 years of which should be in a compliance field (a financial institution preferred)

  • Development Sales Manager

    Development Sales Manager

    Reporting to the Development Director, the Development Sales Manager will be responsible for ensuring development and performance of all sales activities in assigned market. The incumbent will also ensure that key relationships with company clients are maintained.
    Responsibilities

    Developing sales strategy for the market in line with company sales goals and profitability
    Broad leadership of development sales team
    Maintaining relationships with key clientele
    Preparing and maintaining department reports
    Initiating and coordinating development of action plans to penetrate new markets

    Qualifications

    Bachelor’s Degree in Business or any other relevant discipline
    At least 4 years working experience in sales management preferably real estate sector
    Proven leadership and ability to drive sales teams
    Strong understanding of customer and market dynamics and requirements
    Excellent communication and presentation skills