JOB PURPOSE
Ensure the precise pricing of new transport transactions by collaborating seamlessly with Third-Party Service Providers (3PSPs), all while upholding meticulously organized and fully compliant distribution records.
Oversee and manage key strategic accounts with a focus on driving growth, ensuring customer satisfaction, and maintaining strong relationships. Develop and execute tailored account plans to meet or exceed revenue targets while identifying new business opportunities. Collaborate closely with cross-functional teams, including sales, marketing, and customer success, to align on priorities and deliver seamless service. Monitor account performance through detailed analytics and reporting, providing actionable insights to stakeholders. Ensure adherence to company policies and contractual obligations, resolving escalations promptly to uphold service standards. Act as the primary point of contact for assigned accounts, fostering long-term partnerships and advocating for the customer’s needs internally.
The position involves developing and implementing strategic pricing initiatives to optimize revenue and profitability. Responsibilities include conducting market research, analyzing competitor pricing strategies, and evaluating customer price sensitivity to determine optimal pricing models. The role requires collaborating with cross-functional teams, such as sales, marketing, and finance, to ensure pricing aligns with business objectives and market conditions. Additionally, the position entails monitoring pricing performance, adjusting strategies as needed, and providing actionable insights to senior leadership. Strong analytical skills, proficiency in data analysis tools, and a deep understanding of pricing methodologies are essential qualifications for this role.
Prepare precise and prompt quotations for prospective transport service engagements.
Collaborate with three third-party service providers (3PSPs) to confirm pricing, available capacity, and estimated delivery timelines.
Examine cost inputs meticulously to identify and mitigate pricing discrepancies, thereby safeguarding profit margins.
Compiling, organizing, and maintaining accurate records is a core responsibility of this role, ensuring all documentation aligns with regulatory standards and company policies. The position requires meticulous attention to detail to verify the completeness, accuracy, and timeliness of various documents, including contracts, reports, and compliance records. Proficiency in digital filing systems, document management software, and data entry tools is essential to streamline workflows and facilitate efficient retrieval. Additionally, the role demands strong organizational skills to categorize, archive, and update documentation while adhering to confidentiality protocols and access controls. Collaboration with cross-functional teams may be necessary to reconcile discrepancies, retrieve missing information, or support audits and inspections.
Verify that drivers submit fully completed and signed Proof of Delivery (POD) documents and invoices, and confirm the accuracy of all handover forms.
Monitor receipt of Proof of Delivery (POD) submissions, pinpoint any delays that arise, and escalate instances of non-compliance as necessary.
Responsibilities include conducting thorough reviews of POD’s, addressing incomplete or disputed records, and ensuring timely closure of all cases.
Enter delivery data into the system and ensure all records are complete and accurate.
Ensure signed Proofs of Delivery (POD’s) are scanned and uploaded to maintain a repository that is readily accessible for audits.
Handle inquiries regarding documentation submitted by both internal teams and external clients.
Maintain organized hard copy and electronic archives while ensuring appropriate backup measures are in place.
Perform systematic audits on a regular basis to detect potential compliance risks and gaps in documentation.
Develop and execute corrective measures to address missing or incomplete Proof of Delivery (POD) documents.
Reporting to the Director of Operations, this position oversees all financial reporting activities, ensuring accuracy, compliance with GAAP standards, and timely submission to regulatory bodies. The role involves preparing monthly, quarterly, and annual financial statements, analyzing variances, and presenting findings to senior management to support strategic decision-making. Additionally, the position collaborates with cross-functional teams to streamline reporting processes, implement best practices, and maintain robust internal controls. Strong proficiency in financial software and advanced Excel skills are required, along with a minimum of five years of progressive experience in financial reporting.
Prepare and submit daily reports detailing any outstanding Proof of Delivery (POD) items.
Deliver daily progress reports to transportation service providers regarding outstanding shipments.
Prepare and distribute weekly POD (Proof of Delivery) summary reports, accompanied by scanned copies, to designated clients.
Compile weekly KPI reports to assess delivery efficiency and Proof of Delivery (POD) performance.
Monthly billing reports must be submitted to the Finance department to facilitate the invoicing process.
Compile documentation for Proof of Delivery records to facilitate audits and client inspections.
Ensuring robust Safety, Health, Environment, and Quality (SHE) standards are meticulously maintained and enhanced is a key responsibility of this role. The position demands unwavering adherence to regulatory compliance, proactive risk mitigation strategies, and the implementation of best practices to safeguard employees, assets, and the environment. Additionally, the role involves conducting thorough inspections, audits, and assessments to identify potential hazards, ensuring that all operational processes align with stringent SHE policies and industry benchmarks. Strong analytical skills, meticulous attention to detail, and the ability to lead cross-functional teams in fostering a culture of safety and compliance are essential for success in this position.
Maintain adherence to Standard Operating Procedures to ensure accurate and secure documentation practices.
Identify and document any deviations from established standards and support the implementation of corrective measures to address and resolve them.
Examine shipment conditions thoroughly and promptly report any damage-related issues to appropriate stakeholders.
Guarantee adherence to personal protective equipment (PPE) protocols and support safety orientation sessions.
Maintain accurate documentation of all zones and promptly report any unsafe equipment handling practices.
Provide guidance to drivers during the docking process to facilitate secure and precise vehicle maneuvering.
Provide support to new employees in mastering documentation protocols and safety practices.
Demonstrates exceptional verbal and written communication skills to facilitate clear, concise, and effective interactions across diverse teams. Fosters a collaborative environment by actively engaging with colleagues, ensuring alignment on goals, and promoting knowledge sharing. Builds strong interpersonal relationships to enhance teamwork and resolve conflicts amicably. Adapts communication style to suit various audiences, ensuring inclusivity and mutual understanding in all professional interactions.
Ensure transparent communication to facilitate punctual and comprehensive deliveries.
Handle client inquiries in a timely manner and effectively address any delivery discrepancies to ensure customer satisfaction.
Foster collaborative relationships with internal teams and third-party service providers to enhance synergy and operational efficiency.
Support supervisors in structuring workflows and achieving daily objectives.
Engage in structured training programs and adhere to designated task schedules.
We seek candidates who possess a bachelor’s degree in a relevant field, along with a minimum of three years of professional experience in a comparable role. Strong analytical skills, proficiency in data analysis tools, and the ability to work collaboratively in a team environment are essential. Familiarity with industry-specific software and compliance with regulatory standards are also required. The ideal applicant should demonstrate exceptional communication abilities and a commitment to continuous learning and professional development.
Equivalent to a General Certificate of Education Ordinary Level (O-Level) or higher.
Proficiency in document filing, archiving, or logistics documentation is required.
You must demonstrate exceptional precision and a keen analytical mindset to excel in this role.
Collaborative professional with a proven ability to work effectively across departments, fostering seamless coordination and alignment to achieve shared objectives.
Skilled in utilizing Microsoft Office Suite tools, including Excel, Word, and Outlook, as well as specialized transport software such as SALOPIAN and Telematics, with a strong command of their functionalities.
Qualifications
BA/BSc/HND
