Telesales Representative

Responsibilities

Contact potential or existing customers to inform them about the products
Answer questions about the products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Help to meet sales targets and facilitate future sales
Keep records of calls and sales and note useful information
Answer questions about the products and the company and also understand customer requirements and close sales.

Qualifications

A diploma in marketing or a Business Related Course or equivalent
A minimum of 1 year experience as telesales representative or related sales experience preferred
Competency in Microsoft applications including Word, Excel and Outlook
Strong phone and verbal communication skills along with active listening
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Cool-tempered and able to handle rejection
Customer focus and adaptability to different personality types
Outstanding negotiation skills with the ability to resolve issues and address complaints