Job Purpose
The role works as part of a shift working team providing 24 hour operational support, incident management and stakeholder communication for the systems used to produce, publish and serve content for a range of BBC platforms.
Key Responsibilities and Accountabilities
Use a diverse range of monitoring tools to identify and diagnose complex service impacting issues across a range of technologies and platforms
Leads the response to service disruption and supports proactive measures to prevent recurrence.
Responsible for studio and broadcast technologies deployed across BBC sites in East Africa.
Accurate logging of incidents including technical response and action taken.
Implementing contingency procedures in response to planned or unexpected events.
Thorough handover of information across shift changes.
Keep informed of operational changes ensuring that individual and team actions are in line with best practice.
Good communication skills; Able to explain information to technical and non-technical audiences. This includes communications to large, diverse audiences following incidents and acting as the point of contact for operational management.
In the absence of the Team Lead Operations Engineer or the Principle Operations Engineer is accountable out-of-hours for the operational team, management of internal and audience services.
Responsible for training and for providing guidance for team members.
Provides technical leadership on issues escalation-ed by the operational team.
Contributes to efficiency and technical improvements of the operations team.
Good problem-solving skills.
Provide feedback on team and individual performance.
Adaptable and able to operate effectively in changing environments.
Ensure the Health and Safety at Work Act, Working Time Directive and other workplace legislation is observed; responsible for ensuring risk assessments are completed, appropriate and meet BBC standards; responsible for ensuring appropriate method statements are reviewed and fit for purpose.
Knowledge, Skills, Training & Experience
Essential
Good technical knowledge, including broad understanding of varied and complex systems built on different platforms, from separate components, or deeper specialism in one area.
Experience in supporting a wide range of broadcast and production technologies, systems and equipment.
Experience of operating within, or demonstrable knowledge of, multi-platform environments.
Good problem-solving skills and judgement.
Experience of monitoring and interacting with a range of applications and services.
Experience in logging and managing incidents in an operational environment, the typical challenges and good practice.
Familiarity with using a range of diagnostic and monitoring tools.
Ability to communicate effectively with external providers and internal partners, including senior stakeholders.
Troubleshooting and diagnosing defects in complex systems with an appreciation of real-world impact.
Able to create, maintain, and enhance supporting documentation for the operations team.
Able to prioritise according to service impact and work under pressure.
Ability to share knowledge with team members.
Able to share skills and develop members of the team.
Knowledge of current safety legislation, security policies and statutory requirements relating technical support operations.
NVQ level 5 or above in a relevant technical discipline.
Knowledge of health and safety standards, approaches, processes and other relevant regulatory requirements.
Desirable
Experience in media and creative environments.
Understanding of the principles of network connectivity.
Delegation and good interpersonal skills.
Apply via :
careers.bbc.co.uk
