Conducts a range of duties and fulfills key responsibilities essential to the role. Performs tasks aligned with the position’s core functions, ensuring adherence to established standards and protocols. Collaborates with team members to achieve departmental objectives and contributes to the overall success of projects. Addresses challenges proactively and seeks innovative solutions to enhance efficiency and productivity. Maintains accurate records, reports progress, and communicates updates to relevant stakeholders as required.
Developing and enhancing the capabilities of the Human Resources (HR) team forms a core component of this role, focusing on the continuous improvement of HR functions and competencies.
Offer high-level HR direction throughout the Region, aligning all HR initiatives with global strategies, established standards, and defined frameworks to ensure cohesive and consistent execution.
Design and reinforce a unified HR framework that effectively aligns with the needs of Regional Offices and Country/Cluster Delegations.
Oversee regional Human Resources teams, driving leadership to optimize resource allocation and guarantee the provision of superior HR services.
Offer guidance in leadership, technical oversight, and skills enhancement to HR Officers and designated HR representatives spanning various sites.
Serve as the primary point of contact between HRMD Geneva and the Region, facilitating the seamless execution of global HR initiatives, reforms, and strategic organizational priorities.
Facilitate the execution and adoption of HR transformation projects alongside organizational change initiatives.
Deliver specialized HR guidance to senior leadership and operational managers on intricate HR-related challenges.
Enhance HR capability by providing coaching, mentoring, and structured development opportunities for HR teams throughout the Region.
Facilitate enhanced collaboration and the exchange of insights among HR networks both within the organization and throughout the broader humanitarian sector.
Offer direct technical assistance in HR matters throughout emergency operations, encompassing surge deployments and crisis-driven staffing initiatives.
Enhance the preparedness of HR teams to effectively manage emergency situations by strengthening their capacity to respond rapidly and efficiently.
Build and sustain robust inter-agency HR networks to facilitate the exchange of best practices, policies, and innovative approaches in human resource management.
The organization is responsible for overseeing recruitment and selection processes to identify and hire qualified candidates for available positions. This involves developing job descriptions, advertising vacancies, screening resumes, conducting interviews, and selecting the most suitable individuals for roles. The team ensures compliance with employment laws and policies while maintaining a positive candidate experience throughout the hiring process.
Spearhead the development and implementation of regional workforce planning initiatives, staffing projections, and talent acquisition frameworks for roles spanning national and international locations.
To guarantee the harmonization of recruitment processes with worldwide HR strategic priorities, diversity goals, and organizational workforce planning frameworks.
Responsible for managing every phase of the recruitment and selection lifecycle, encompassing job analysis, talent sourcing, candidate shortlisting, conducting interviews, and final selection.
Responsible for overseeing the drafting, evaluation, and quality control of job descriptions and recruitment-related materials.
Administer comprehensive background verification procedures, encompassing reference assessments and adherence to regulatory mandates regarding misconduct disclosure.
Uphold safeguarding standards and ethical recruitment practices rigorously throughout every stage of the hiring process.
Collaborate with global HR classification functions to support the classification and grading of national staff positions.
Offer expert-level direction regarding diversity, equity, and inclusion objectives as they pertain to hiring and recruitment methodologies.
Coordinate emergency recruitment and rapid deployment efforts in partnership with HR emergency response teams to ensure timely and effective staffing solutions.
Enhance and innovate recruitment tools, templates, and systems to drive efficiency and ensure uniformity across processes.
Manage onboarding and induction initiatives to facilitate the seamless integration of new employees into the organization while reinforcing its core values and culture.
We are seeking a dedicated Staff Development professional to design, implement, and oversee training programs that enhance employee skills, performance, and engagement. The ideal candidate will possess a bachelor’s degree in education, human resources, or a related field, along with at least three years of experience in instructional design, corporate training, or organizational development. Proficiency in learning management systems (LMS), instructional technology, and needs assessment methodologies is essential, along with strong project management and interpersonal skills. Key responsibilities include identifying skill gaps, developing customized training solutions, facilitating workshops, and evaluating program effectiveness to drive continuous improvement. Collaboration with leadership and cross-functional teams will be critical to aligning development initiatives with organizational goals.
Design, develop, and manage comprehensive onboarding, induction, and orientation programs tailored for new hires to ensure seamless integration into the organization.
Conduct a comprehensive assessment of organizational learning requirements and design customized training and development programs to address those needs effectively.
Provide guidance to managers and employees regarding career advancement options, available training programs, and strategies for enhancing performance through structured improvement initiatives.
Track staff training engagement, completion metrics, and the efficacy of learning initiatives to assess overall program success.
Enhance leadership and management development programs to ensure alignment with key organizational priorities and established global frameworks.
Foster an environment that prioritizes ongoing education, career growth, and collaborative knowledge exchange.
Partner with occupational health and staff wellbeing teams to develop and execute wellness initiatives and psychological support services.
Develop the capabilities of managers and HR teams to effectively address intricate challenges related to employee development and performance management.
Develop and execute regional initiatives aimed at enhancing learning and leadership capabilities in alignment with global HR strategies.
The position offers a competitive salary along with a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Additional perks may include professional development opportunities, flexible work arrangements, and performance-based bonuses. The total compensation reflects the candidate’s experience, skills, and contributions to the organization.
The professional will be responsible for developing, executing, and managing compensation and benefits frameworks for locally hired employees.
Craft competitive, equitable, and market-aligned compensation structures that meet both organizational and industry standards.
Perform in-depth compensation analyses and salary benchmarking studies spanning various countries within the Region.
Offer expert recommendations regarding the creation and ongoing management of compensation structures and employee benefits programs.
Ensure adherence to all statutory labor obligations and national employment regulations applicable in each relevant jurisdiction.
Assist Country and Cluster Delegations by applying and executing remuneration policies and frameworks.
Drive pay equity by consistently evaluating compensation structures and implementing corrective measures as needed.
Provide strategic guidance to leadership on compensation and benefits frameworks aimed at enhancing talent acquisition, retention, and employee engagement.
Develops, revises, and enforces human resources policies and procedures to ensure compliance with legal standards and alignment with organizational objectives. Collaborates with leadership to address workforce-related challenges, implements best practices, and maintains up-to-date documentation of HR policies. Conducts regular audits to verify adherence to established guidelines while providing guidance to employees and managers on policy interpretation and application. Analyzes trends in HR metrics to identify opportunities for procedural enhancements and supports organizational change initiatives through effective policy communication and training.
Interpret, implement, and enforce HR policies, procedures, and staff regulations uniformly throughout the Region.
Assist in maintaining alignment and conducting routine assessments of staff regulations applicable to locally recruited personnel.
Serve as the primary regional authority on HR compliance, safeguarding protocols, and workplace conduct standards.
Ensure the successful execution of the Staff Code of Conduct and its associated ethical frameworks.
Facilitate the creation, enhancement, and ongoing management of systems dedicated to employee wellbeing, health, and psychological support.
Oversee the administration of HR contracts, maintain accurate documentation, and ensure procedural compliance throughout all HR operations.
Perform initial evaluations and analyses of HR-related matters such as allegations of misconduct, employee grievances, and workplace-related concerns.
In accordance with established protocols, elevate complex or high-risk cases to HRMD Geneva for resolution.
Maintain the confidentiality, precision, and thorough documentation of all HR case management procedures.
Facilitate the dissemination of HR policy updates and procedural changes throughout the Region to ensure clarity and alignment among stakeholders.
Foster a comprehensive understanding of safeguarding, child protection, and workplace ethics among all employees and affiliated partners.
Manages performance metrics and oversees data administration to ensure accuracy, integrity, and efficiency in organizational operations, systems, and reporting mechanisms. Develops, implements, and monitors KPIs, SLAs, and data governance policies to align with strategic objectives. Analyzes trends, identifies inefficiencies, and recommends improvements to enhance data quality, accessibility, and decision-making. Maintains compliance with regulatory standards and internal policies while collaborating with cross-functional teams to implement data-driven solutions.
Develop and oversee regional human resources performance metrics in alignment with the organization’s global key performance indicators.
Oversee the meticulous management and reporting of HR data, ensuring its accuracy, promptness, and comprehensiveness throughout the Region.
Manage the submission of HR data to central HR systems, ensuring they serve as the definitive source of truth.
Leverage workforce analytics to inform strategic decisions and facilitate comprehensive organizational planning.
Responsibilities include developing comprehensive HR reports, dynamic dashboards, and insightful narratives that analyze workforce trends, diversity metrics, and talent performance indicators.
Provide guidance to managers on performance management systems, encompassing objective establishment, appraisal methodologies, and performance enhancement strategies.
Facilitate the resolution of underperformance, disciplinary challenges, and employee relations disputes through structured management processes.
Maintain rigorous adherence to HR data protection, confidentiality, and governance standards at all times.
Technical support is provided to National Societies to enhance their operational efficiency and service delivery. This role involves offering specialized guidance, troubleshooting complex technical issues, and ensuring adherence to established standards and protocols. The incumbent will collaborate with various stakeholders, including field teams and headquarters personnel, to deliver timely and effective solutions. Proficiency in technical systems, strong problem-solving abilities, and excellent communication skills are essential requirements for this position.
Deliver specialized technical guidance and advisory services in human resources to National Societies across the Region as needed.
Facilitate the development of HR capacity-building programs for National Societies in partnership with appropriate coordination units.
Enhance the effectiveness of HR systems, policies, and procedures within collaborating organizations.
The incumbent will be responsible for overseeing case and complaints management, ensuring all inquiries are addressed promptly and thoroughly. They will investigate, document, and escalate issues as needed, maintaining clear records and providing timely updates to stakeholders. Strong analytical skills and a keen attention to detail are essential, along with the ability to communicate effectively with both internal teams and external parties. Proficiency in case management software and compliance with regulatory standards are required to ensure accurate resolution and adherence to company policies. Additionally, the role may involve collaborating with cross-functional teams to resolve complex cases and improve procedural efficiency.
Act as the primary regional resource for addressing HR case management, resolving employee relations matters, and mediating workplace conflicts.
Handle complaints and allegations with discretion and professionalism, ensuring confidential assessment and management throughout the process.
Maintain prompt escalation and resolution of cases while adhering to established HR protocols and policies.
Ensure meticulous documentation and case records are maintained in accordance with organizational standards and regulatory guidelines.
Collaborate with relevant investigative and oversight teams as necessary to ensure alignment and compliance.
Oversee additional duties as assigned, ensuring all tasks are completed efficiently and in accordance with established protocols. Handle supplementary assignments related to departmental operations, including coordination with cross-functional teams to maintain workflow continuity. Address any emergent or unplanned responsibilities promptly to uphold productivity and operational standards. Perform other related tasks as required to support organizational objectives and team goals.
Offer surge support on a short-term basis to other regions, HRMD Geneva, or various organizational projects as needed.
Engage in emergency response staffing efforts, coordinate deployment activities, and facilitate organizational transition initiatives.
Perform any additional human resources duties as required to align with the organization’s evolving needs and strategic priorities.
We play a vital role in enhancing the efficiency and effectiveness of our worldwide Human Resources operations, driving excellence across all functions. By implementing strategic initiatives and fostering collaboration, we ensure the HR team delivers exceptional results and supports organizational goals. This position requires strong analytical skills, deep knowledge of HR best practices, and the ability to influence stakeholders at all levels. Key responsibilities include optimizing HR processes, leading cross-functional projects, and championing innovative solutions to elevate team performance.
Uphold unwavering standards of integrity, confidentiality, professionalism, and ethical behavior at all times.
Play a key role in advancing the company’s global HR strategic initiatives and aligning them with overarching organizational priorities.
Foster cross-functional collaboration, facilitate knowledge exchange, and ensure alignment among HR teams operating internationally.
Drive a culture of innovation, continuous improvement, and high performance across all HR functions.
Develop and implement contingency strategies to enhance emergency response capabilities and ensure seamless HR operational continuity during periods of heightened demand.
Demonstrate exceptional leadership, accountability, and a commitment to service excellence throughout all HR operations and interactions.
Applicants must hold a relevant degree in Business Administration, Finance, or a related field, or possess equivalent professional experience. Proficiency in financial analysis, reporting, and strategic planning is essential, along with strong communication and interpersonal skills. Familiarity with industry-specific software and regulatory compliance standards is required. Prior experience in a supervisory or leadership role within a financial or business environment is preferred. A commitment to continuous professional development and adherence to ethical standards is expected.
A master’s degree, or equivalent qualification, in Human Resource Management, Business Administration, Organizational Development, or a related discipline is required.
A degree or certification in Human Resources from a recognized institution is mandatory.
A certification in Project Management would be advantageous.
Experience
A minimum of eight years of progressive HR management experience in a multicultural setting is required.
A minimum of five years of professional experience in Organizational Development and/or Change Management is required.
A minimum of five years of professional experience in recruitment, talent management, or HR business partnering is required.
Demonstrated expertise in collaborating within international organizations, non-governmental organizations, or diverse multicultural settings is essential.
Demonstrates extensive expertise in the practical application of labor law, spanning various legal jurisdictions.
Proven expertise in implementing safeguarding protocols, preventing misconduct, and upholding workplace ethics standards.
Proven ability to lead and coordinate teams across multiple locations and time zones effectively.
Proficiency in emergency response or field operations is a valuable asset for this role.
Proficiency in cross-regional collaboration presents a valuable asset for this role.
We are seeking a candidate with a robust understanding of key principles and methodologies relevant to the role. The ideal applicant will possess both technical and soft skills, enabling them to perform effectively in a dynamic environment. Strong analytical abilities, attention to detail, and exceptional communication skills are essential for success in this position. Additionally, proficiency in industry-specific tools and technologies is required to meet the demands of the role. The successful candidate will demonstrate adaptability, problem-solving capabilities, and a commitment to continuous learning and professional development.
Exceptional strategic leadership acumen paired with comprehensive HR management expertise.
Accomplished in leading, guiding, and fostering the professional growth of teams and individuals. Skilled in cultivating talent, enhancing performance, and driving continuous improvement through targeted mentorship and development initiatives.
Exceptional skills in engaging stakeholders and managing relationships effectively are essential.
Accomplished in resolving conflicts, negotiating solutions, and mediating disputes with diplomacy and efficacy.
Demonstrates exceptional proficiency in analytical reasoning, strategic planning, and meticulous organization, enabling efficient execution of tasks and projects.
Maintains the highest standards of integrity, confidentiality, and professional judgment throughout all responsibilities.
Possesses a robust command of HR systems and leverages data-driven insights to inform strategic decisions.
Strong proficiency in both written and verbal communication is essential.
Proven capability to thrive in diverse, multicultural settings and navigate multifaceted challenges with adaptability and cultural sensitivity.
Proficient in multiple languages, including but not limited to Spanish, French, Mandarin, or Arabic, with a strong emphasis on fluency and cultural competence. Demonstrates exceptional written and verbal communication skills in at least two languages, ensuring clarity and precision in diverse settings. Capable of translating complex concepts accurately and adapting communication styles to suit different audiences. Maintains up-to-date knowledge of linguistic trends and regional variations to enhance effectiveness in global interactions.
Fluent proficiency in both written and spoken English is a prerequisite for this position.
Proficiency in French is a mandatory requirement for this position.
Proficiency in Spanish or Arabic is highly advantageous.
Qualifications
MBA/MSc/MA , Professional Certificate
Experience Required
8 years
