Oversee and execute a comprehensive range of strategic tasks, including the development and implementation of innovative solutions to enhance operational efficiency. Collaborate with cross-functional teams to align departmental objectives with broader organizational goals, ensuring seamless integration of processes and workflows. Lead initiatives aimed at optimizing productivity, reducing costs, and improving overall performance metrics. Monitor key performance indicators (KPIs) to assess progress and provide data-driven recommendations for continuous improvement. Serve as a primary liaison between leadership and staff, facilitating transparent communication and fostering a culture of accountability and excellence. Ensure adherence to company policies, industry regulations, and best practices while maintaining a focus on sustainability and ethical business conduct.
Cultivate enduring client partnerships by gaining insight into their supply chain challenges and fostering robust connections with both current and prospective customers.
Serve as the main liaison for customer inquiries, maintaining prompt and impactful communication regarding critical trends, rate adjustments, and policy updates for your designated accounts.
The sales team provides reporting and feedback regarding opportunities, as well as the fulfillment of Ocean and Landside contracts, ensuring a continuous improvement loop.
Regularly evaluate customer progress toward established objectives and ensure achievement of key outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Client engagement involves collaborating with the Sales team to conduct customer visits and interactions, thereby gaining a deeper understanding of their business operations and requirements to better address their needs.
As a customer advocate, your primary responsibility is to promptly address customer needs and resolve account issues by effectively utilizing available resources throughout the organization.
Oversee the allocation process and collaborate with clients to ensure adherence to their commitments.
Oversee the tender preparation and contracting procedures while collaborating with the Tender Contract Management (TCM) team to deliver a thorough and competitive proposal to clients.
Coordinate the L&S Quoting and contracting process in collaboration with the pertinent stakeholders.
Contract management and the timely execution of contract renewals are essential responsibilities within this role. The position requires meticulous attention to detail, ensuring all renewals are completed within specified deadlines while maintaining compliance with contractual obligations.
Demonstrate dedication to customer engagement and facilitation, guiding clients seamlessly from contract initiation to fulfillment and ensuring their overall satisfaction throughout the process.
Oversee the distribution of resources throughout the contract fulfillment process, both within the organization and with external stakeholders.
Assist in resolving issues and advance transactional initiatives to support ITS (One Team Sales).
Dedicated to ensuring customer satisfaction, this role involves proactive follow-ups and implementation of initiatives to enhance client experiences and maintain high service standards.
We engage directly with clients through on-site visits to assess their business operations and identify their specific requirements, enabling us to provide tailored support solutions.
As the Sales team’s dedicated learning and development specialist, you will serve as the primary point of contact for all training initiatives, ensuring alignment with organizational goals and individual growth objectives. Your role encompasses designing, implementing, and evaluating comprehensive learning programs tailored to enhance team performance, product knowledge, and sales effectiveness. Additionally, you will collaborate closely with sales leadership to identify skill gaps, track progress, and foster a culture of continuous improvement across the team.
WHO WE ARE LOOKING FOR:
Someone with:
3–5 years of demonstrated experience in customer service, logistics, or freight forwarding is required.
Accomplished professionals with a track record overseeing complete shipment operations and fostering strong customer connections are encouraged to apply.
Handle complex accounts and escalations proficiently, demonstrating expertise in managing challenging client interactions and resolving high-priority issues with precision and efficiency.
Experienced professionals with a background in commercial roles within the logistics sector are sought, particularly those who have contributed to customer solution development for Reefer and FMCG verticals.
Demonstrates a strong history of success in B2B sales environments, with preference given to experience in shipping, logistics, or transportation industries.
Proficient in consultative selling methodologies and solution-oriented strategies.
Independent initiative, coupled with an entrepreneurial outlook and unwavering dedication, is required.
Proficient in effectively communicating the benefits of tailored offerings by seamlessly integrating Maersk’s diverse products and services into cohesive solutions.
Proficiency in the Reefer and FMCG sectors is essential for this role.
We seek candidates who demonstrate an unwavering commitment to continuous improvement, consistently striving to enhance processes, products, and performance through innovation and iterative refinement. This role requires a proactive approach to identifying inefficiencies, implementing data-driven solutions, and fostering a culture of operational excellence. Applicants should exhibit a passion for problem-solving, adaptability to evolving challenges, and a dedication to measurable enhancements in quality, productivity, and sustainability.
Demonstrates exceptional proficiency in both communication and problem-solving, with a proven ability to convey ideas clearly and concisely while effectively analyzing and resolving complex challenges.
A proactive self-starter who thrives in both independent and collaborative team environments.
Analytical prowess is essential for this role.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
