Department: Underwriting & Business Development
Supervisor: Regional Manager
Overall Responsibility
The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.
Responsibilities
Focus Area Key Tasks
GWP
Acquiring and developing new key accounts
Reactivating and growing dormant accounts
KOIL Brand & Products Penetration
Leading in development of business partners profit story
Customer Experience
Ensure clients are constantly updated on claims process and progress.
Ensure top notch customer experience is provided to assigned business partners
Ensuring training and increased uptake of all automation initiatives by business partners
Cash
Ensuring compliance with the Company’s credit policy
Support in collecting revenue from key accounts
Loss Ratio
Proactively drive quality of business and ensure achievement of set business mix target
Product Mix
Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing
Any other duties that may be assigned from time to time.
Qualifications
A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
COP OR CII (ongoing) or local equivalent (IIK) (ongoing).
2 (two) years’ experience within insurance industry or related fields
Competencies & Skills
Relationship building for influence
Customer service orientation
Industry knowledge
Selling – Prospecting & pipe management
Effective communication
Grit – Go getter
Understanding route to market
Key account management
Strong persuasion
