Oversee and execute a diverse array of duties and obligations, ensuring all operational standards are upheld with precision and efficiency. Lead key initiatives, coordinate team efforts, and maintain clear communication across departments to achieve organizational goals. Analyze workflows, identify opportunities for improvement, and implement solutions to enhance productivity and performance. Manage project timelines, allocate resources effectively, and monitor progress to ensure timely and high-quality deliverables. Collaborate with stakeholders to align strategies, resolve challenges, and foster a collaborative work environment. Maintain compliance with company policies, industry regulations, and best practices while upholding accountability for results.
Deliver expert technical assistance to MA program personnel across designated thematic domains—Alternative Care, Family Strengthening, and Community Empowerment—ensuring full compliance with organizational benchmarks and directives.
Assist with the organization and facilitation of training sessions and workshops designed to enhance the capabilities of MA program staff in adhering to program quality standards and addressing key thematic areas.
Provide assistance in executing and overseeing organizational and international quality standards across MA’s, ensuring any gaps or risks are detected and communicated to the Supervisor without delay.
Offer strategic technical guidance to MA program teams throughout project design and planning initiatives, encompassing the crafting of humanitarian and development proposals, while also conducting thorough quality assurance assessments in collaboration with the Supervisor.
Contribute to the contextualization of federation quality requirements within local environments, collaborating closely with medical assistants to ensure strict compliance with established standards.
Collaborate in documenting best practices, key learnings, and strategies for program enhancement to foster organizational growth and uphold standards of excellence.
Facilitate the creation and execution of Monitoring, Evaluation, Accountability, and Learning (MEAL) frameworks and methodologies within the MA support department, as well as across all managed MA’s.
Facilitate collaborative learning programs, such as peer learning initiatives, exchange activities, and educational sessions, while also documenting and sharing best practices.
Provide support in creating or modifying tools, guidance materials, and templates, and facilitate their implementation across member associations.
Deliver assistance to MA program teams throughout program modifications, including the implementation of innovative strategies or the oversight of transitional periods, as directed.
Engage in external technical forums or networks, as necessary, to facilitate the exchange of knowledge and foster learning processes, while refraining from acting in an independent representational capacity.
Uphold safeguarding protocols and cultivate a secure environment to ensure the well-being of all individuals involved.
As an employee or representative of SOS Children’s Villages, your role involves fostering and sustaining a secure and nurturing environment for both staff members and the individuals—children, young people, and adult beneficiaries—who are supported and guided by the organization. Your responsibilities include:
Adhere to the Code of Conduct at all times and continuously evaluate the safeguarding implications of your professional activities.
Collaborate with team members during discussions to recognize potential risks and contribute by implementing preventative and mitigation measures and strategies.
Incorporate safeguarding principles into your everyday activities and responsibilities.
Any safeguarding concerns must be reported immediately and in strict accordance with established procedures.
Champion a culture founded on ethical principles, foster unwavering accountability, and enforce a strict zero-tolerance stance toward harmful behavior.
Requirements
A Master’s degree in social sciences, Project Management, Psychology, Child Rights, Development Studies, or a related discipline is required.
Proficiency in program cycle management and Results-Based Management (RBM) principles, including project design, implementation, and evaluation, is essential.
Professional experience of five to eight years in a related field is a prerequisite for this role.
This includes demonstrated experience in programme quality, programme development, or related technical support roles within development, humanitarian, or social service organisations.
Candidates must possess practical experience in delivering technical program support within at least one specialized thematic area, including alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Essential is proven experience in supporting program teams and implementing organizational quality standards.
Proven experience in program design, planning, and quality review processes is essential, along with a demonstrated commitment to advancing capacity-building efforts through trainings, workshops, or learning events.
Proficiency in collaborating within diverse cultural contexts and engaging with various stakeholder groups is essential.
Technical Skills Required (with proficiency levels specified and whether each skill is essential or desirable)
Demonstrates a strong understanding of program quality assurance methodologies and established organizational standards.
Skilled in facilitating program planning, execution, and evaluation processes.
With a solid foundation of hands-on experience, you have actively planned, coordinated, and facilitated training sessions, workshops, and other educational initiatives.
Possesses a solid understanding of contextual and cultural dynamics essential for effective program implementation in diverse environments.
Proficiency in safeguarding protocols, accountability frameworks, and ethical programming practices is strongly preferred.
Seeking candidates with demonstrated proficiency in monitoring, evaluation, or learning systems (highly preferred).
Candidates with prior involvement in program reviews, assessments, or audits will be considered favorably.
Demonstrates proficiency in key interpersonal and professional attributes, including effective communication, collaborative teamwork, adaptability in dynamic environments, and strong problem-solving capabilities. Exhibits a proactive mindset with exceptional organizational skills, meticulous attention to detail, and a commitment to maintaining high standards of accuracy. Possesses the ability to manage multiple priorities efficiently while demonstrating resilience under pressure and a dedication to continuous learning and self-improvement.
Exceptional interpersonal and communication abilities are essential for this role.
Proven capability to collaborate effectively within diverse, cross-functional teams spanning multiple disciplines and cultural backgrounds.
Maintaining the highest ethical standards and showcasing a proven dedication to protecting and preserving integrity are essential.
Demonstrated capability to prioritize and execute various responsibilities concurrently while maintaining high performance standards under tight deadlines.
Demonstrates eagerness to acquire new skills and actively participate in ongoing enhancement initiatives.
Ways of working
Global collaboration and communication entails seamless interaction across diverse countries, cultures, and time zones, ensuring clarity, openness, and mutual comprehension within distributed teams.
Cross-functional collaboration is a key responsibility, involving close partnerships with colleagues from diverse functions and specialized fields to integrate expertise, address challenges through collective problem-solving, and achieve results that support the organization’s strategic objectives.
Effective collaboration in matrix environments requires proactive engagement across both solid and dotted reporting lines, fostering transparent communication while harmonizing priorities with line and functional managers. Clarifying roles, responsibilities, and expectations is essential to uphold accountability and facilitate seamless coordination across teams, driving cohesive project delivery.
Flexibility and adaptability are essential, enabling responsiveness to changing circumstances while adjusting priorities, methodologies, and collaborative approaches in line with evolving project, service, or organizational needs.
Demonstrating ownership and accountability entails taking full responsibility for driving tasks and initiatives forward, proactively identifying and resolving obstacles, and ensuring commitments, decisions, and actions are executed to completion. Rather than relying on external guidance, you will demonstrate initiative within your defined responsibilities by acting decisively and independently to achieve objectives.
Strengthening the autonomy and capabilities of member associations is essential, achieved by facilitating the exchange of knowledge, resources, and insights derived from projects and services. This enables associations to enhance their operational effectiveness and self-reliance through continuous learning and collaboration.
We foster an environment of ongoing feedback and transparency, where open and constructive sharing of feedback and data empowers teams and stakeholders to engage in reflective practice, drive continuous learning, and enhance both their work processes and overall impact.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
