Role Description
This full-time, on-site role as a Hostess Waitress at Jumbo Ruins Monsoon in Mombasa County, Kenya, requires a dynamic professional to deliver outstanding guest experiences. The ideal candidate will greet patrons warmly, oversee reservation systems, escort guests to their tables, offer menu guidance, and maintain high standards of service from arrival to departure. Additional responsibilities involve coordinating seamlessly with kitchen and service teams to facilitate smooth food delivery and resolving guest inquiries or concerns with professionalism and efficiency.
Seeking candidates with a minimum of three years of experience in a relevant field, coupled with a degree in a related discipline or equivalent professional certification. Proficiency in industry-standard software and tools is essential, as is the ability to collaborate effectively within cross-functional teams. Strong analytical, problem-solving, and communication skills are required to drive project success and meet organizational objectives. Familiarity with compliance standards and regulatory requirements pertinent to the role is also a must.
Exceptional customer service and communication skills are essential to deliver a superior guest experience and address inquiries with professionalism and efficiency.
Proficiency in food and beverage service or food service operations, with a strong ability to facilitate seamless interactions between guests and the dining team.
A familiarity with culinary fundamentals is advantageous, as it enhances comprehension of menu offerings and enables the provision of knowledgeable suggestions to patrons.
Maintaining a proactive mindset, adhering to professional standards, and thriving in dynamic, high-pressure settings are essential attributes for this role.
Experience in hospitality or a related field is advantageous, though not required.
Qualifications
BA/BSc/HND
