About the Role
We are looking for a Operations Manager focused on launch and scaling new low cost products across South Africa.
This is a particularly challenging and rewarding role: South Africa has some big opportunities and can be a challenging market at the best of times with established competition and complex market dynamics.
You will need to deal with a variety of stakeholders including Ops, Marketing, Policy Legal, Partnerships etc… to ensure we are able to build reliable marketplace.
What You’ll Do
Analytics. Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs
Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with progressive timelines for completion
Partner Relations. Oversee driver relationships, identify and resolve problem areas for drivers, and negotiate with businesses for partner rewards
Driver Support. Lead the day-to-day issues of thousands of drivers on our system
Be Resourceful and Take Initiative. Take ownership of Uber’s growth in your city and do everything you can to support and enhance the quality of our services
Collaborate. You will have the backing of subject-matter experts who you will collaborate on a daily basis to make magic happen on the ground
Product Improvement. Diligently search for bugs or new features which could improve a seamless driver and rider experience
What You’ll Need
Startup/all-hands-on-deck approach.
Minimum 3 years of experience in finance / business analytics / applied economics or related experience;
Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
Strong project management skills
Ability to take initiative and prioritize in a constantly-changing work environment
Stellar Excel and SQL knowledge and a passion for data needed
Openness to constant traveling across SSA
Bonus points if
Python, R or any other scripting language
